srelliott
Verified User
- Joined
- Apr 6, 2005
- Messages
- 44
Hi,
I'm having an issue with the ticket system. If a user opens a ticket, we, the reseller, get an email notification that there's a new or updated ticket.
Once we respond to the ticket, the user does *not* get an email notification that the ticket is updated.
However, in testing we've noted that if we send a new message (not email only box checked), they get the notification that the message is waiting to be viewed.
Thank you.
--
Shannon
I'm having an issue with the ticket system. If a user opens a ticket, we, the reseller, get an email notification that there's a new or updated ticket.
Once we respond to the ticket, the user does *not* get an email notification that the ticket is updated.
However, in testing we've noted that if we send a new message (not email only box checked), they get the notification that the message is waiting to be viewed.
Thank you.
--
Shannon