transfer license

[divinelighting]

I've had a server go down and need to transfer my permanent license over to a new server. I can't access the old system.
I sent an email request DA support Feb 8 and I'm not getting responses from [email protected] or from the support form at DA website. Crickets.
Hopefully someone is monitoring here who can help.

 

[ditto]

My guess is that the reply from DirectAdmin support is getting stopped by your spam filter, or some other email trouble.

If you sent a support request at https://tickets.directadmin.com , please log in there and see if there is a reply to your request.

 

[divinelighting]

It is a gmail account, and it is not in spam. I did receive a reply initially, but then the conversation stopped.
Hard to open a ticket when the info I need is not accessible. I'm stuck with using the email support.

 

[divinelighting]

This is not exactly what I had in mind when I purchased a "Lifetime License".
Is there any staff monitoring these boards?

 

[SeLLeRoNe]

Staff monitor the board, but still, open a ticket as suggested by ditto.

I opened a ticket yesterday and they have already replied, but i didn't receive the email, so, that can happen, open a ticket there, and check it daily, they will probably reply in 24h.

Best regards