Unable To Access Live Site ONLY On Home Network After Migration from cPanel to DirectAdmin

[rudiments]

Hello! I recently migrated my main website and a few reseller accounts (all Joomla! 5) from cPanel to DirectAdmin, everything transferred fine but I am having the issue that I am unable to access or receive email on the main User account on my home network even though all the reseller accounts are working just fine. I am getting the /cgi-sys/suspendedpage.cgi Account Suspended page only on this one site.

I can access my main User account website from any other network (including mobile) and SOMETIMES the main account will be accessible after multiple hard refreshes but there doesn't seem to be any rhyme or reason to it (as far as I can tell anyways). My hosting provider also says nothing is wrong on their end and the site is up and running just fine.

I have scowered the forums and tried everything I could think of including:

-Flushing DNS/resetting router multiple times,
-Purging all browser caches multiple times and using hard refresh,
-Triple checking all the Nameservers, A and MX records are correct,
-Checking there are no bandwidth or over-limit issues with the account,
-Deleting hosts file (I did have a local instance of this main site),
-Pinging the server and making sure the IP address is correct

Any advice would be greatly appreciated thank you.

 

[Richard G]

Hard to say. Must be some cache or dns cache issue as that page is purely a cPanel page and doesn't exist in Directadmin.
Since you can visit from another network, we can at least be sure this is not a Directadmin issue.

I don't know your home network and what is running on there. But if it's quite simple and you have a Windows pc try to refresh your winsock.
Open a command prompt as administrator and issue this command:
netsh winsock reset

after this has run, type exit and restart your pc, see if that fixes the problem.
Try another browsers if you have not done so yet and see what this does.

 

[rudiments]

Hard to say. Must be some cache or dns cache issue as that page is purely a cPanel page and doesn't exist in Directadmin.
Since you can visit from another network, we can at least be sure this is not a Directadmin issue.

I don't know your home network and what is running on there. But if it's quite simple and you have a Windows pc try to refresh your winsock.
Open a command prompt as administrator and issue this command:
netsh winsock reset

after this has run, type exit and restart your pc, see if that fixes the problem.
Try another browsers if you have not done so yet and see what this does.

Thank you so much for your advice, I did try this but the issue still seems to exist. I did notice there are a few cpanel MX records in the DNS, is it safe to delete these after migrating to DirectAdmin?

 

[Richard G]

a few cpanel MX records in the DNS, is it safe to delete these

Probably, but it depends on which ones. You could make a screenshot or write them to me per pm.

Still thinking about that suspended page. I presume you used the find command to make sure it's nowhere on your local server.
Only thing I can think of is get your modem/router off the current, leave it off for like 10 seconds, then connect it to the power again and see if that helps.

If not then I'm out of idea's.
Just to be sure, this is only happening on your home network, not on any other network, right?

 

[rudiments]

Thanks so much for your help @Richard G! I was actually able to resolve the issue, I'll leave this here in case anyone else has a similar problem in the future:

So the ACTUAL problem was the main site I was having problems with had both IPv4 AND IPv6 DNS entries (every IPv4 A type had a IPV6 AAAA type as well) whereas the reseller accounts ONLY had IPv4 and worked just fine. My hosting provider only gave me the new IPv4 address to change after migrating to DirectAdmin and didn't mention anything about the IPv6 DNS entries. When I asked them just now they said only the IPv4 addresses needed to be changed so either one of two things happened:

1.) My hosting provider was incorrect and didn't provide me with an updated a IPv6 address or

2.) My ISP has some issue with IPv6 (or maybe was forcing it even though the addresses were incorrect?) which was causing my home network to see the Account Suspended page (possibly the IPv6 address was pointing to something non-existent or left over from cPanel).

Either way deleting the IPv6 DNS entries solved the issue. This may only be a temporary fix however...