Unable to extract the directory 'backup' from the file

[nir]

Hi,
I did backup in the reseller level and I restored it in anther server.
There are 2 users that given me this error:
Unable to extract the directory 'backup' from the file...

What to do?
Thanks,
Nir

 

[dbeames]

Are the users directories already created? Is there anything more to the error than that? Have you tried manually extracting the tarball to make sure its a good file?

 

[nir]

Are the users directories already created? Is there anything more to the error than that? Have you tried manually extracting the tarball to make sure its a good file?

It's only created the user, without the domains, directories, DB or anything else

 

[dbeames]

Yes, I know. But was the actual user's directory already there? And have you downloaded that tarball and tried to extract it on your own.