Unable to upgrade to 1.263

J

johnsboro

Verified User
Joined
Aug 31, 2004
Messages
13
Location
Richmond, KY (USA)
I'm trying to upgrade my installation to the latest version using the automatic utility inside DirectAdmin, and I get this error msg:

This is an automated message notifying you that an error has occurred while trying to update the software.
The generated error message is as follows:

Error restoring file /usr/local/directadmin/update.tar.gz :
gzip: stdin: not in gzip format
/bin/tar: Child returned status 1
/bin/tar: Error exit delayed from previous errors
: tar returned error code 512<br>
<br>
<br>
Try updating manually: HYPERLINK HYPERLINK http://help.directadmin.com/item.php?id=29<br> http://help.directadmin.com/item.php?id=29<br> HYPERLINK http://help.directadmin.com/item.php?id=29<br> http://help.directadmin.com/item.php?id=29<br>


Please contact JBMC-Software, including the error message. Failure to do so could result in an inactive control panel.

I tried to upgrade my installation manually using the instructions in the above help link. I get so far as to extract update.tar.gz, and then I get the above error again. As per the instructions, I ran the command head -n 1 update.tar.gz and got this error msg:

* You are not allowed to run this program *

I am logged in as root when trying to upgrade manually, so I should be allowed to run the program.

Can you offer any assistance? I would like to get DA upgraded as soon as possible.

Thanks,
John Wright
 
Per the instructions:
Please contact JBMC-Software, including the error message. Failure to do so could result in an inactive control panel.
Click to expand...
Did you try writing DA support?

Only they can resolve this issue.

Jeff
 
are you in your grace period for licence?

one of my servers failed with same error so I grabbed the update tarball from another server and manually updated. I am guessing that if you in the grace period for licence it fails.
 
Hello,

Can you try contacting us via a different email address if you have one?
We reply to everything, so if you have not heard back, then we either didn't get the email, or the email we sent you never made it.

As for the error it might be regarding the "update" expiry isntead of the license expirty.

What you can do, is try to update your license with the getLicense.sh script:
http://help.directadmin.com/item.php?id=30

If that works fine, then your "updates" have been expired and just needs to be changed.

Our old policy was 1 year of updates for a lifetime license, but we've changed it. You'd just need to let us know what your IP/license ID is for us to make the change to the license on our end.

If the license update fails, then it's likely an IP issue.
With the "./getLicense.sh" set your license IP as the 3rd argument to ensure that it's binding to the correct IP address.

Witht the wget command for the update.tar.gz add:
--bind-address=1.2.3.4
to the line to make sure wget is binding to the correct IP. That IP should be the IP we have listed on our end. If that fails with a valid expirty and updates expiry, then it's the wrong IP.

My hunch is the first one (updates ran out)... so just let us know your info and we'll change the update to be lifetime as well ;)

John
 
John,

This is the error I got when I tried to update the license:

[root@www root]# cd /usr/local/directadmin/scripts
[root@www scripts]# ./getLicense.sh 1234 5678
--22:43:06-- https://www.directadmin.com/cgi-bin/licenseupdate?lid=5678&uid=1234
=> `/usr/local/directadmin/conf/license.key'
Resolving www.directadmin.com...done.
Connecting to www.directadmin.com[66.51.122.131]:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]

[ <=> ] 45 43.95K/s

22:43:06 (43.95 KB/s) - `/usr/local/directadmin/conf/license.key' saved [45]

You are not authorized to download the license with that client id and license id (and/or ip). Please email [email protected]

I would agree that my updates have run out. I'm sending you an email from an address not on my server, that has my license details.

Thanks,
John
 
Last edited:
Hello,

Ok, I grabbed the license ID from your command.
The updates were done in Oct 15, 2005 (probably 1 year after you bought it).
I've updated your license with the new expiry and hidden the #'s from your post ;)

You should be able to update now.

John
 
You must log in or register to reply here.
Back
Top