unwanted copy of email to user

D

domecms

Verified User
Joined
Jan 8, 2005
Messages
21
I have a new problem.. i just started hosting a site with a domain extension of .tv (don't know if that has anything to do with my problem). I created the user and since, every time someone mails the new user "[email protected]" (user is the account owner) I get a duplicate email at my (reseller) email account!

I've checked the new users account for forwarders, catch-alls, etc.. they don't have any of that. I'm confused. How do i make it stop sending duplicates?
 
Start by searching the /var/log/exim/mainlog for details of the delivery to see at what point it decides to send a duplicate.

Though television (the medium) is by nature a broadcast medium, .tv domains don't broadcast emails.

So the domain registration has nothing to do with it.

Jeff
 
jlasman said:
Start by searching the /var/log/exim/mainlog for details of the delivery to see at what point it decides to send a duplicate.
Click to expand...

below is the record of a wayward email in /var/log/exim/mainlog
my email = [email protected]
users email = [email protected]

the line
1DdEYN-00005H-WE => [email protected] <[email protected]>
makes me feel that exim thinks that the user's email is mapped to mine? How would i go about fixing this if there are no obvious signs in the DA interface?

2005-05-31 14:45:40 1DdEYN-00005H-WE <= [email protected] H=admin.outgoing.com
[216.15.205.79] P=esmtp S=919 [email protected] T="email test fr
om hosting" from <[email protected]> for [email protected]
2005-05-31 14:45:41 1DdEYN-00005H-WE => [email protected] <[email protected]>
F=<[email protected]> R=lookuphost T=remote_smtp S=945 H=email.com [66.235.6
.XXX] X=TLSv1:AES256-SHA:256 C="250 OK id=1DdEbS-00008R-OR"
2005-05-31 14:45:41 1DdEYN-00005H-WE Completed
 
First check the first received header at the top of the email (I have no idea how to do this in Outlook or Outlook Express, since I don't do Windows). See if it has either his or your email address.

Then look at this file:

/etc/virtual/usersite.tv/aliases

Any of his aliases will be in there.

If that doesn't help then pick up a good exim tutorial and learn how to run exim from the command lin in testing mode, and try making it think it's got an email to [email protected], and follow it all the way through the delivery (note that it will create a lot of lines to look through), until you can see what's wrong.

We do this kind of forensic work for lots of companies all over the world, but we do charge for it.

Jeff
 
jlasman said:
We do this kind of forensic work for lots of companies all over the world, but we do charge for it.

Jeff [/B]
Click to expand...

I appreciate that.

The problem has changed a bit.. it seems that any email sent to the default user of an account (the original user created by DA for the account) sends the email to me instead of sending it to the user at all! I haven't noticed because users generally don't use the defaul email that is set up for them.

Any guesses?
 
As I wrote previously, either learn how to run exim from the command line to debug delivery problems, or find someone to log into your server and do it for you.

I don't waste too much time in guessing; it's much easier to run exim from the command line and see the real problem.

Jeff
 
from directadmin support:

------------------------------

Your hostname is setup incorrectly. I telnet-ed to port 25 on your machine and saw the hostname as:

220 foo.com ESMTP Exim 4.43 Tue, 31 May 2005 22:19:24 -0700

http://help.directadmin.com/item.php?id=16
Step 1 states that the hostname cannot be a domain on your system, so consider using something like:

server.foo.com

instead. (set it in Admin Level -> Admin Settings -> hostname). Make sure that the hostname resolves and has an MX record.
 
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