User Backup Error

[ihostuk]

Hi, when a user performs a backup of their files, they are told a confirmation message will be sent. While testing I have noticed nothing gets sent via the message/ticket system or standard email.

Have I missed something or may this be a bug
Cheers

 

[ihostuk]

Reseller Also

I can confirm on my system at least that this occours at reseller level too, when they perform user_backup?

Is this a bug? have I missed a setting?

 

[nobaloney]

Have you checked the server logs to see if the emails are being attempted?

Jeff

 

[ihostuk]

Hi,
Managed to sort this problem, The file that contains the number for the tickets, had been replaced with On=y, changing this back to a number meant tickets could be sent again.