dave
Verified User
Seems Direct Admin is using the User's own email as both the To and From address in a lost password email. The problem is that some mail hosts will not accept the email if the from is the same as the to, and is not originating from them. AOL is one where an email such as this will fail their DMARC evaluation, but there are others. And result, I have customers that cannot receive a lost password email and unnecessary support tickets being placed. Customer frustration, lost time, not a good place to be.
It also puts his account name into the email, which is not so hot, but not our immediate problem.
We would really like to simplify these emails and send them From [email protected] with that as the return path as well, removing the customer's username from the email completely.
I have checked both the lost_password.html and the lost_password_email.txt and find a way to change this. We are on 1.4700000, latest version. We do have a custom lost_password_email.txt. It simply puts adds a link to our support community at the bottom of the email
Here is the header for the lost password email.
It also puts his account name into the email, which is not so hot, but not our immediate problem.
We would really like to simplify these emails and send them From [email protected] with that as the return path as well, removing the customer's username from the email completely.
I have checked both the lost_password.html and the lost_password_email.txt and find a way to change this. We are on 1.4700000, latest version. We do have a custom lost_password_email.txt. It simply puts adds a link to our support community at the bottom of the email
Here is the header for the lost password email.
Code:
Delivered-To: [email protected]
Received: by 10.28.0.15 with SMTP id 15csp1037733wma;
Mon, 6 Apr 2015 10:18:18 -0700 (PDT)
X-Received: by 10.68.247.168 with SMTP id yf8mr28625281pbc.168.1428340697846;
Mon, 06 Apr 2015 10:18:17 -0700 (PDT)
Return-Path: <[email protected]>
Received: from my.serverhostname.net (my.serverhostname.net. [199.xxx.xxx.xxx])
by mx.google.com with ESMTPS id xa1si6443071pac.47.2015.04.06.10.18.16
for <[email protected]>
(version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
Mon, 06 Apr 2015 10:18:17 -0700 (PDT)
Received-SPF: pass (google.com: domain of [email protected] designates 199.xxx.xxx.xxx as permitted sender) client-ip=199.xxx.xxx.xxx;
Authentication-Results: mx.google.com;
spf=pass (google.com: domain of [email protected] designates 199.xxx.xxx.xxx as permitted sender) [email protected]
Received: from directadminusername by my.serverhostname.net with local (Exim 4.84)
(envelope-from <[email protected]>)
id 1YfAf9-0004He-GR
for [email protected]; Mon, 06 Apr 2015 10:18:15 -0700
[B]To: [email protected]
From: [email protected][/B]
X-DirectAdmin-Sender: directadminusername
X-ip: 73.xxx.xxx.xxx
Subject: Lost password reset request
Message-Id: <[email protected]>
Sender: <[email protected]>
Date: Mon, 06 Apr 2015 10:18:15 -0700