Users with more than one domain cant login to email

B

BooDaddy

Verified User
Joined
Feb 20, 2009
Messages
46
Hi all,
I have a user that has 2 domains on his account. He is unable to login to any of the email accounts from any of the domains. We have tried logging into the webmail clients (squirrelmail, roundcube) from both domains with all users and we still get authentication failed

We have also tried using the "download settings to outlook" link from the DA email control panel, and we still get the the authentication error.

Some things we have already tried:
Resetting passwords
using both formats -- [email protected] and user+domain.com
Also tried logging in without the @domain.com
Tried on both domains, but still getting error.

What are some things I should check? All of my other users (With single domains) are able to login to email succesfully.
 
Which error log do you suggest? I have checked the EXIM logs and didnt see anything peculiar.

I would also like to note, that the email problems didnt occur until the user added a second domain under his user account.
 
/var/log/maillog

Note that adding a separate domain shouldn't change anything; it's added as a completely separate domain.

Jeff
 
Last edited:
jlasman,
thanks for that!
I didnt find a maillog, but I found a mail.log which I am assuming is the same.

Ihave also found that NONE of my domains mail accounts can login. So its not isolated to just one user or domain anymore

Here are some fishy lines I found after I did a test attempt to login on my admin account:

Code: 
Oct 16 12:03:15 server dovecot: auth(default): shadow(***,127.0.0.1): password mismatch
Oct 16 12:03:15 server dovecot: auth(default): passwd-file(***,127.0.0.1): no passwd file
Oct 16 12:03:16 server dovecot: imap-login: Disconnected: user=<***>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured


And then I also found these in there, when I attempted to login to my main domains mail. Roundcube and squirrellmail would login with it, but would give IMAP connection errors:
Code: 
Oct 16 12:07:39 server dovecot: imap-login: Login: user=<boodaddy>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured
Oct 16 12:07:39 server dovecot: IMAP(boodaddy): Disconnected: Logged out
Oct 16 12:07:39 server dovecot: imap-login: Login: user=<boodaddy>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured
Oct 16 12:07:39 server dovecot: child 5976 (imap) killed with signal 8
Oct 16 12:08:46 server dovecot: imap-login: Login: user=<boodaddy>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured
Oct 16 12:08:46 server dovecot: IMAP(boodaddy): Disconnected: Logged out
Oct 16 12:08:46 server dovecot: imap-login: Login: user=<boodaddy>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured
Oct 16 12:08:46 server dovecot: child 6014 (imap) killed with signal 8
Oct 16 12:08:46 server dovecot: imap-login: Login: user=<boodaddy>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured
Oct 16 12:08:46 server dovecot: child 6015 (imap) killed with signal 8
Oct 16 12:09:02 server dovecot: auth(default): shadow(jas**@***.net,127.0.0.1): unknown user
Oct 16 12:09:02 server dovecot: auth(default): passwd-file(jas**@b***.net,127.0.0.1): no passwd file
Oct 16 12:09:02 server dovecot: imap-login: Aborted login: user=<jas**@***.net>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured


the **'s are there for security....

Any suggestions?
 
Find out why the password file(s) is/are missing.

For starters, see if any of your partitions are full.

Jeff
 
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