valid license expires!

[mihan]

Hi
We have a problem about a license which expires in a few days without any logical reason. The license is valid so we opened a ticket about this issue. The support team said to update DirectAdmin to the last version, and we did so, but it expired again the next day. We asked them for more help on this, and their solution was just extremely helpful!!, they kindly closed our ticket without saying anything in response.
I would appreciate it if anyone from this community could give us a solution.

 

[Active8]

Please give some info about your OS first and the way you updated DA which version do you see ?

 

[mihan]

OS: CentOS 7.9
we've updated DA through custombuild. we entered the following command in the terminal

/usr/local/directadmin/custombuild/build update_da

The DA version is 1.63.5
we have also updated the license with license key

cd /usr/local/directadmin/scripts
./getLicense.sh "License Key"
service directadmin restart

 

[Active8]

Is this an owned license or from your hardware provider (internal license) ?
If owned, check your IP in the license panel

 

[mihan]

We own the license. We have checked the panel and there's nothing wrong in the license panel. We have other licenses working like a charm. There's a problem only with one license and the support team hasn't even bothered to deal with it.

 

[mhsolutions]

try this command

wget -O /usr/local/directadmin/scripts/getLicense.sh http://files.directadmin.com/services/all/getLicense.sh
/usr/local/directadmin/scripts/getLicense.sh auto