Welcome e-mails not sent. Seems to be DNS issue

E

EivindFS

New member
Joined
Jan 18, 2011
Messages
8
Hi all,

I've been working with DirectAdmin at an amateur level for about a month now and I'm liking it a lot. Though there is this one thing that makes me scratch my head: Welcome e-mails to clients whose e-mail addresses are on a domain that has DNS records internally in Direct Admin are not sent.

The situation is that I control DNS records with my registrar's control panel. I suppose I don't really need any DNS controls in DirectAdmin at all. Though it would still be useful to know how I would have to configure DNS records for my user to ensure that e-mails are sent out (I have updated the mail A record as well as nameservers. DirectAdmin seems to handle MX records in a weird fashion, however, so I can't edit that to reflect my registrar's settings).

I hope this made sense. I'm probably doing something quite wrong here amd I would appreciate your help a lot.

Thanks,
Eivind
 
That's really good, zEitEr and thank you for your quick answer. I found almost everything I needed there, though there's one issue.

The solution I'm going to go for is to use an external mail server, as described e.g. here: http://help.directadmin.com/item.php?id=8

The problem is that I have set up most of my users as a reseller. I haven't understood what is most appropriate (create users with admin or reseller) so I randomly ended up doing it that way.

The user interface challenge I can't seem to solve now is that I can't choose to work on any of the reseller users with my admin account. Since the required MX records settings are only available on the admin level, that means I can't make that change.

There's probably a button or menu option somewhere that I'm missing. Can you help me find it?

Thanks a bunch for your help,
Eivind
 
What I wrote above was subtly inaccurate. Logged in as admin I choose user access level. Then I can change the mx records. Though I can't find a way to change to a user which has been created with a reseller when logged in as admin. That's the problem...

Thanks,
E
 
Okay, I discovered how to get around this issue. From the admin/reseller level, I modified the user and enabled DNS control for them. Then I logged in as the user and could disable the mail server from the MX records menu item which appeared under Mail.

Hope that is helpful for someone.

Eivind
 
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