You are not authorised to download the update package,

[tdldp]

Let me explain situation :

We have several leased plans with directadmin boxes, and plan to buy owned licenses to work with new boxes we are currently buying...
Yet prior to these installs, we are setting up a quality testing process of all new implementations on our boxes prior to the production boxes, in order to never ever know again a major crash failure as the one i knew with custombuild testing)
For cost purposes, we have setup virtual pc 2007 testing servers under debian 4, with following parameters :

Network : Nat Sessions
HD : 16 Go hard drive.
Memory : 1 Go VM

Under debian 4 i have setup a direct ethernet link (eth0 using cabled networking, but running in reality in wifi (it works, internet is available)), and dhcp ip allocation... The ip adress obtained is always the same and is the one given to DA for licensing... BUT : Internet IP is always the one given by provider, and can either be a dynamic IP, or if neccessary a SDSL 1mb static public IP (firewall systems under VPN)

Information provided to setup.sh is following :
Uid / Lid, fqdn(debian-test.domain.com), eth0 (yes), ip adress (192.168.131.65), custombuild (yes/2)

Now my problem is that i get the :
You are not authorised to download the update package, with that client id and license id for this ip address, please email [email protected]
message

If i do an ifconfig eth0
i get :
eth0 Lien encap:Ethernet HWaddr 00:03:FF:FE:FF:FF
inet adr:192.168.131.65 Bcast:192.168.131.255 Masque:255.255.255.0
adr inet6: fe80::203:ffff:fefe:ffff/64 Scope:Lien
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:14988 errors:4 dropped:0 overruns:0 frame:0
TX packets:7243 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 lg file transmission:1000
RX bytes:19761267 (18.8 MiB) TX bytes:429208 (419.1 KiB)
Interruption:11 Adresse de base:0xec00

IP adress given to directadmin is : 192.168.131.65

Where is my problem ??? Does anyone know if it is a virtual pc problem ???
Any solutions (and directadmin is in copy of problem)

 

[jlandes]

DirectAdmin will not install with a private, non-routable address such as 192.168.x.x. You will have to have a static IP address that is public and routable.

 

[tdldp]

DirectAdmin will not install with a private, non-routable address such as 192.168.x.x. You will have to have a static IP address that is public and routable.

Well this is pretty much a problem...
We were really asking ourselves if we were to continue with directadmin... But if we can't even run DA on a non public server for testing purposes, then DA developpers have really progress to do to stand up against Hosting Controller systems we are currently presented... (1st because hosting controllers manage multiserver, multiOs environnement, 2nd because a minimal security care would hint anyone to run testing environnements under virtual servers in order to prevent production boxes crashes, 3rd and most astonishly because even plesk (aka plesk sales team) seems to manage private servicing....)

I could'nt resonnably believe DA has made no progress in this sense...
Will wait answer from mark but if this is real, then DA has really a problem...

 

[nobaloney]

This is real. It's been discussed before. I doubt Mark is going to make an exception for you, as it's part of the licensing system.

If you haven't bought DirectAdmin licenses before you can always get a refund within the first month. Otherwise you can rent a license inexpensively enough.

But you do have to have routable static IP.

Jeff

 

[floyd]

Requirements

Your server IP must be an external IP address. Local IP addresses (192.168.x.x or 10.0.x.x) will not work. The IP in your network device must be the same IP in your license file, as well as the public IP that connects to our system to download the license and binaries. This means that LANs will not work.

 

[tdldp]

This is real. It's been discussed before. I doubt Mark is going to make an exception for you, as it's part of the licensing system.

If you haven't bought DirectAdmin licenses before you can always get a refund within the first month. Otherwise you can rent a license inexpensively enough.

But you do have to have routable static IP.

Jeff

Hi jeff...

Oh i do not doubt Mark will not make an exception on this... But what i mean is directadmin has to open up a bit more to entreprise reality....

I love to read "Do not use on production boxes" , in nearly everything that runs on directadmin, etc... But i mean i can't afford buying tons of licenses (nor renting) on all my servers, just in order to test DA functionnalities... with couting the cost of renting a test only server.

There is a real need of being able to use this software under a virtual environnement, may it be connected or not to internet... (in my case, it is putting up a VM, under debian environnement, in order to test modifications prior to production boxes)

What makes me the most doubtful, is the sales response to our demands :
It is possible to run DA under a VM without any problems...
Even more, Mark himself received testing information including internal IP... and at no point has it been told it could present problems...

This is pretty much annoying, and makes me really wonder if there is a long term strategy with DA...
I mean except API's, i have seen not much functionnal evolution in directadmin, since 3 years we rent our licenses... and i must admit it is now urgent to find directly integrated in DA, functionnalities such as :
- Multi server, multi os administration,
- Redundance services (DNS / Mail )
- Server dedicated servicing (clustering, one service per server, etc)

And if there was to be a specific version, with special pricing, but that met really host needs, i mean i'd be the first to pay...

Who cares that there is a :
- javascript notification of existing user during restore

But i'm pretty sure, that a host manager would appreciate real multiserver integration and communication inside one and unique panel... (take example on hosting controller)


But i'll say what is the most problematic with DA, is a server migration between a Fedora and a Debian system that gives errors everywhere, there is no server migration tool, neither an os migration tool...And we are after 3 years renewing all our servers... imagine the work just for that !!!!

I do not hide that i am searching for a fully functionnal tool, for a real host environnement usage, with testing possibilities, and i'm starting to change opinion in Directadmin with all the problems i meet since the last 3 months (mostly due to DA's limits), and the rare developpements made in this direction...

Yours...

PS : Oh, and mark confirmed :

I see you ordered the license with an internal IP.. DA will not work this way, the ethernet device on your machine must be assigned a real external IP and this IP must also be in your license file.

This is in my case (virtual environnement product testing) totally impossible to meet... so DA is not any more any utility for my VM...

Tdldp

 

[floyd]

I love to read "Do not use on production boxes" , in nearly everything that runs on directadmin

I have never seen that.

 

[jlandes]

I have never seen that.

I have only seen this disclaimer for beta software written by others not directly affiliated with DirectAdmin.

 

[tlchost]

Hi jeff...

Oh i do not doubt Mark will not make an exception on this... But what i mean is directadmin has to open up a bit more to entreprise reality....

Why? When I wondered about contral panels, I read a lot, asked questions, and then rented a 3 cheap server slots, 1 for each Control Panel I was evaluating. In a month I was able to determine what was best for me.

To expect DA to get more closely aligned with enterprise reality may fly in the face of their experience in selling the product.

 

[nobaloney]

I'm not sure what the poster means by enterprise reality but I don't know of any enterprises that aren't able and willing to have a few IP#s, boxes, and/or VPS availabilities, in order to do necessary testing.

Jeff

 

[JDiel]

I'm not sure what the poster means by enterprise reality but I don't know of any enterprises that aren't able and willing to have a few IP#s, boxes, and/or VPS availabilities, in order to do necessary testing.

Jeff

I totally agree with Jeff, it's not like we're paying the big bucks!

Oke here is what you probably could do, please tell if I'm wrong, but I think this should work:

You could create a test environment with public IP addresses and when going to production, change the license IP address to the IP address of your production server on the DA website!

Regards, Jeroen.

 

[tdldp]

My point of view

It's not like we're paying the big bucks!

Maybe for you, in 3 years we are up to 7500 € (11500 $) in server, licenses, etc, without the human expanses of the maintenance.... This is not cheap bucks, i mean we have cost effective business, and if i had to setup test production servers 24/24 365/365 to do everyday testing of any "plugin", upgrade, "directadmin functionnality" etc, this will double the cost of maintenance and of servers... Choice has been made to run virtual servers, to limit costs....

Oke here is what you probably could do, please tell if I'm wrong, but I think this should work:

You could create a test environment with public IP addresses and when going to production, change the license IP address to the IP address of your production server on the DA website!

Regards, Jeroen.

Test environnement will never use production ip for one main reason, we have testing servers locally, with a simple internet 1mb connection
We have production boxes in a major datacenter at paris, and these use their production ip with licenses...

I'm not sure what the poster means by enterprise reality but I don't know of any enterprises that aren't able and willing to have a few IP#s, boxes, and/or VPS availabilities, in order to do necessary testing.

Jeff

As said just by my answer, we are eager and willing to have ip, boxes, VPS, to do necessary testings, but must multiply everything by 5.... And running live VPS / Boxes, means at directadmin, paying a complete license for "testing". Come on folks, don't tell me you pay licenses for pleasure of testing... I don't believe it one moment... Except for some major hosters in here (those who runs hosting services with datacenter infrastructure), no one here as the financial capacity of doing so !!! (I mean are you ready to spend 11500 $ in testing boxes jeff ???)

I have never seen that.

I have only seen this disclaimer for beta software written by others not directly affiliated with DirectAdmin.

Well floyd you should check : Awstats, spamblocker, dovecot, roundcube, etc... Oh and custombuild is affiliated with directadmin, for information jlandes, and by lack of documentation,(and i admit totally, of personnal knowledge) has crashed one of my production boxes... Putting up virtual environnement is just one of the easiest solution to never know this again.

Why? When I wondered about contral panels, I read a lot, asked questions, and then rented a 3 cheap server slots, 1 for each Control Panel I was evaluating. In a month I was able to determine what was best for me.

To expect DA to get more closely aligned with enterprise reality may fly in the face of their experience in selling the product.

Tlc, this is what we are currently doing, testing and retesting marketwide solutions, but this for one month... And after that ??? upgrades, tests, etc will have to continue to be done server lifetime, and as stated before, i can't afford to put total redundancy on all my servers....
Their experience in selling the product, is not an argument, it's 3 years i use directadmin, 3 years of tweaking, maintenance, and problems every now and then.... Limits are reached with this control panel, and in 3 years, nothing has changed in multiserver environnement control... (except backups)...
I mean market has evolved, take a look at Hosting Controller 7... (and for DA, maybe take example...)


Last of all, i'm glad to provoke this debate.... Yet i'm at a point where i'll will have a technical decision to take, and i'm not sure this testing thing will be a good point for DA...

Tdldp

 

[floyd]

Well floyd you should check : Awstats, spamblocker, dovecot, roundcube, etc

YOU are the one making the claim. YOU post links to where its says these should not be used on production boxes.

I mean are you ready to spend 11500 $ in testing boxes jeff

How many servers are you testing at one time?

 

[tlchost]

Their experience in selling the product, is not an argument, it's 3 years i use directadmin, 3 years of tweaking, maintenance, and problems every now and then.... Limits are reached with this control panel, and in 3 years, nothing has changed in multiserver environnement control... (except backups)...
I mean market has evolved, take a look at Hosting Controller 7... (and for DA, maybe take example...)

Of course their experience is a valid argument. If their policy was so unworkable for big players like yourself(the enterprise) people, then they would bend to your wishes. Or, is a large number of we small folks complained, they might take that into account.

You apparent unhappiness with the multiserver aspects shouldn't get confused over the reachable ip issue.

As far as opening up debate: Unless I have forgotten how to read, it appears that the issues you complain about don't seem to be issues for others.

 

[nobaloney]

I mean are you ready to spend 11500 $ in testing boxes jeff ???

Certainly not, and I don't. What I am willing to spend, and do in fact spend, is enough money with my ISP to have my own routable subnet, and at that subnet I maintain two testbed servers, which are available to anyone when I'm not using them (recently smtalk used one to work on the integration of chroot). They're old boxes, taken out of service as desktops a long time ago, but they work fine as testbed servers.

If you can't or won't run your own testbed servers you're welcome to use mine. Note that I only install CentOS4 and CentOS5. Then I either give you access to the box, or install DirectAdmin and give you box.

Let me know if you'd like to use one.

And once I move to my new datacenter I may run xen, and my own Virtual servers, and even more testbeds, with different images, but right now I don't have the time to work on that.

Jeff