Frozen e-mails. Mail delivery failed: returning message to sender

ShinJii

Verified User
Joined
Mar 20, 2014
Messages
215
Hi,
I have DomainX.com on directadmin server (CentOS 7.x) + dovecot + exim.
My hostname on server/directadmin is Server.DomainX.com

I don't have local mail for DomainX.com - I have DNSes (MX) to Gmail (google) - it's working fine when I want to send message to [email protected] from outside server.
When I want to send e-mail for example through PHP form on this domainX.com to this e-mail [email protected] it stuck in "Frozen Emails"... I don't know why? what I have to configure? why it's not pushing it to Google... I guess it's thinking that e-mail is on server locally because domain is... I don't know.

Here's some info from "Frozen Queue":

"Headers"
Code:
1lWFfd-00020g-60-H
mail 8 12
<>
1618307361 0
-received_time_usec .186493
-active_hostname Server.DomainX.com
-ident mail
-received_protocol local
-aclm _uid 2
-1
-aclm _username 7
unknown
-body_linecount 52
-max_received_linelength 286
-allow_unqualified_recipient
-allow_unqualified_sender
-frozen 1618307361
-localerror
XX
1
[email protected]

146P Received: from mail by Server.DomainX.com with local (Exim 4.94)
    id 1lWFfd-00020g-60
    for [email protected]; Tue, 13 Apr 2021 11:49:21 +0200
041  X-Failed-Recipients: [email protected]
029  Auto-Submitted: auto-replied
064F From: Mail Delivery System <[email protected]>
024T To: [email protected]
075  References: <[email protected]>
099  Content-Type: multipart/report; report-type=delivery-status; boundary=1618307361-eximdsn-157141527
018  MIME-Version: 1.0
059  Subject: Mail delivery failed: returning message to sender
053I Message-Id: <[email protected]>
038  Date: Tue, 13 Apr 2021 11:49:21 +0200

E-mail Body Chunk​

Code:
1lWFfd-00020g-60-D
--1618307361-eximdsn-157141527
Content-type: text/plain; charset=us-ascii

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  [email protected]
    

--1618307361-eximdsn-157141527
Content-type: message/delivery-status

Reporting-MTA: dns; Server.DomainX.com

Action: failed
Final-Recipient: rfc822;[email protected]
Status: 5.0.0

--1618307361-eximdsn-157141527
Content-type: message/rfc822

Return-path: <[email protected]>
Received: from admin by Server.DomainX.com with local (Exim 4.94)
    (envelope-from <[email protected]>)
    id 1lWFfd-00020d-5P
    for [email protected]; Tue, 13 Apr 2021 11:49:21 +0200
To: [email protected]
Subject: =?UTF-8?Q?Nowa_wiadomos=C4=87_ze_strony_?=
X-PHP-Originating-Script: 1003:PHPMailer.php
Date: Tue, 13 Apr 2021 09:49:21 +0000
From: emil <[email protected]>
Reply-To: [email protected]
Message-ID: <[email protected]>
X-Mailer: PHPMailer 6.3.0 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 8bit

Sent message here


--1618307361-eximdsn-157141527--


LOGS
Code:
2021-04-13 11:49:21 Received from <> R=1lWFfd-00020d-5P U=mail P=local S=2471 T="Mail delivery failed: returning message to sender"
2021-04-13 11:49:21 [email protected] F=<> R=virtual_aliases:
*** Frozen (delivery error message)
 
I had a look at it already today but I don't know so that's why I didn't reply.

The only reason I can think of is that you might not have selected the proper option in the MX page if you use the external MX system from Google.

If you're using the Evo skin, check this page:

Check to be sure this is NOT selected:
Use this server to handle my e-mails. If not, change the MX records and uncheck this option.

Also check the MX template that it is set to Google Suite MX.
 
I had a look at it already today but I don't know so that's why I didn't reply.

The only reason I can think of is that you might not have selected the proper option in the MX page if you use the external MX system from Google.

If you're using the Evo skin, check this page:

Check to be sure this is NOT selected:


Also check the MX template that it is set to Google Suite MX.
Wow!! It was checked :o... I unchecked this and we will see... I'll let you know :D
 
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