User suspended notice but not showing suspended in DA

WholesaleDialup

WholesaleDialup

Verified User
Joined
Sep 25, 2004
Messages
178
Location
San Antonio, TX
I see this:

This account has been suspended.
Please contact your website hosting service directly. If you are unsure who your website hosting provider is, you can contact ...


But... DA does not show it as suspended in the user list. I also tried unsuspending, no change. I tried suspending it and unsuspending, no change.

The user is not out of disk space or bandwidth so no reason to be suspended.

When I got to the www.domain.com this is what I get. When I go to just domain.com I get a 500 error.

Been running DA for a LONG time but never ran into this issue before.

I'm digging through the Apache logs now for clues but thought I would post to see if any of this looks familiar to anyone else.

Thanks in advance for any help.
 
Maybe the user suspended it himself, they can do that. In those cases, suspending and unsuspending as admin or reseller won't help (if I remember correctly).

Have you logged in as the user and looked if it was suspended there? Maybe try suspend and unsuspend again from there.
 
Richard G said:
Maybe the user suspended it himself, they can do that. In those cases, suspending and unsuspending as admin or reseller won't help (if I remember correctly).

Have you logged in as the user and looked if it was suspended there? Maybe try suspend and unsuspend again from there.
Click to expand...
Thanks, no luck with that. I am completely stumped here.
 
Please don't quote full posts... people know what they have written. That keeps things more clear. ;)

Just for fun. Can you switch to the Enhanced them and see if you see any difference or can create it different?
Als think to wait 2 minutes after suspending and later after unsuspending.

Login via SSH as root and try it this way:
/usr/local/directadmin/directadmin --unsuspend-user user=fred
where fred is the username which shows suspended.

If it's a domain, try like this:
/usr/local/directadmin/directadmin --unsuspend-domain domain=domain.com
where domain.com is the affected domain.

If this all doesn't work, you might need to send in a ticket.
 
I have actually tried everything you mentioned except switching themes which I will do. According to the message in the browser, when I go to the site, it’s the domain suspended not the user, not sure how that’s different but thought it might be useful.

I can’t put in a ticket apparently because DA says I don’t get support anymore with any of my 3 lifetime licenses. I’ll have to look into paid support or moving the site off DA to something else.

Thanks for the assist so far.
 
So you already tried the unsuspend domain command via SSH.

This might also be a bug. For reporting bugs you don't need paid support.

Other solution, create an admin backup for the user.
Delete the user from DA.
Wait a couple of minutes (if possible)
Create the user newly, you can use the same pass, or use another one, (doesn't really matter).
Login to the user account, create the domain.
See if the domain is reachable.

If yes, restore the admin backup. This will overwrite everything, including the password, so that's why the password doesn't matter in the previous steps.

Again see if the domain is reachable. If not, it must be some configuration setting somewhere.
If yes, it must have been a DA or OS hickup somewhere.
 
Richard,

Thanks for all the assistance. I have tried everything in your last post, no luck. The message when going to the domain didn't change after deleting the user, recreating the user or restoring the user. Nothing at all changes at any point when working through the steps.
 
You're welcome. If even a removal and recreation of an account does not help, indeed must be some bug.
Hope they fix it soon for you, please let us know the outcome/solution.
 
Wondering if this is the domain registration that is suspended, not the site ?

Do you have control at the registrar? Can you check that all is well from there?
 
Well damn, maybe that's it. Been driving myself crazy with this. I'm looking into this now. I always check the registration status but... Uggg. The A record points to my server and nothing indicates the domain reg is the issue but, who knows. Thanks, I digging into this now.
 
Nope, no evidence of this being a domain registration issue. I have access to the registration account and all is well and all resolves to the DA server. It was worth double checking though. My search continues.
 
This is resolved.

The issue was an issue with our DNS provider. I updated the www.domain.com but some of the DNS servers didn't contain the correct info. I noticed this when doing some test again from mxtoolbox.com which showed that the serial numbers for DNS didn't match. Wasn't actually a mis-config on my part, just some issue with our DNS provider.

The www was pointing to the old DA server (on some of their DNS servers) where the domain was actually suspended. I kept checking the A record for the domain.com and it was pointing to the correct IP. I also checked the www several times and it came back with the correct IP. Problem is, the update I made was only correct on SOME of their DNS servers, not all of them. The resolution I was getting back was correct when I checked it but that's only because I happen to hit the DNS servers that had the correct IP.

Long story but I wanted to be sure you knew it was resolved and it wasn't actually a DA issue at all. Damn, this was a tough one. It appeared to be a DA problem because every time I tried to resolve the domain it resolved to the correct IP of the new DA server. UGGG... Then I was getting what seemed like DA suspended message, which I was but it was coming from the old server.

Oh man, been doing this for a long time and this was the longest I've EVER had a customer site down.

Thanks for all the help.
 
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