Frequently receiving clamav-freshclam service notification

mbsmt

mbsmt

Verified User
Joined
Jul 24, 2013
Messages
140
Location
Mashhad, Iran
I've stopped ClamAV and FreshClam, and removed them from CentOS 7 completely using different ways I have found on forum and Google.

1- yum remove clamav*
2- yum remove freshclam*
3- Making related items OFF in /usr/local/directadmin/data/admin/services.status
4- And something like this: https://forum.directadmin.com/threads/uninstall-clamav.67892/
Click to expand...
But still I am receiving this notification everyday:
The service 'clamav-freshclam' on server X is currently down
Click to expand...
Please help me to stop this notification.
 
Check this file:
/usr/local/directadmin/data/admin/services.status

See if any of these lines are present.
Code: 
clamav-freshclam=ON
clamd@scan=ON
Either set them both to OFF and if they are already at off, just remove them and restart directadmin.
That should stop the warning messages.
 
going back into this subject - just in reverse:

I see many servers with CentOS 7 (and one Ubuntue 20.04) where I have the clamav installed,. and I started getting in the last week and a half repeating notices that the service of freshclam is down:

A new message or response with subject:

The service 'clamav-freshclam' on server server23.myserver.com is currently down

has arrived for you to view.
Click to expand...


I tried to refresh the install, re-install, restarted the service and it kept for "quiet" for one day and then it returned again with this msg.

I want to keep it running - hoping it will do some protection for the users, so I'm not trying to remove it.

But, I don't know why its failing/down status all of a sudden.

(yes,. I konw I should migrate the users to AlmaLinux 9+, but for now I'm "stuck" with these servers).
 
Same here, always around the same time. Since a few days.
Server or DirectAdmin is not updated recent.
 
Well... time to upgrade then. Centos 7 is EOL since last year june and the DA EOL date is september 2025.
If it's just a warning but clamav is in fact running, then I would suggest to remove the Clamav check from DA and create a check yourself.

That can be easily done with a custom script.
 
If it is about freshclam:

Code: 
New Message: The service 'freshclam' on server server.ABC is currently down

which stopped working and keeps alerting:

Bash: 
# service freshclam status
freshclam dead but subsys locked

then the following might be the possible reason (found in logs):

Code: 
freshclam daemon 0.103.3 (OS: linux-gnu, ARCH: x86_64, CPU: x86_64)
ClamAV update process started at Mon Oct  6 06:44:56 2025
Your ClamAV installation is OUTDATED!
Local version: 0.103.3 Recommended version: 1.0.9
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
daily database available for update (local version: 27778, remote version: 27780)
downloadPatch: Can't download daily-27779.cdiff from https://database.clamav.net/daily-27779.cdiff
Incremental update failed, trying to download daily.cvd
Can't download daily.cvd from https://database.clamav.net/daily.cvd
FreshClam received error code 403 from the ClamAV Content Delivery Network (CDN).
This could mean several things:
 1. You are running an out-of-date version of ClamAV / FreshClam.
    Ensure you are the most updated version by visiting https://www.clamav.net/downloads
 2. Your network is explicitly denied by the FreshClam CDN.
    In order to rectify this please check that you are:
   a. Running an up-to-date version of FreshClam
   b. Running FreshClam no more than once an hour
   c. If you have checked (a) and (b), please open a ticket at
      https://bugzilla.clamav.net under the 'Mirrors' component
      and we will investigate why your network is blocked.
Database update process failed: Forbidden; Blocked by CDN
Update failed.
FreshClam was forbidden from downloading a database.
This is fatal. Retrying later won't help. Exiting now.

and these lines from manual run:

Bash: 
WARNING: Can't download daily.cvd from https://database.clamav.net/daily.cvd
WARNING: FreshClam received error code 403 from the ClamAV Content Delivery Network (CDN).
This could mean several things:
 1. You are running an out-of-date version of ClamAV / FreshClam.
    Ensure you are the most updated version by visiting https://www.clamav.net/downloads
 2. Your network is explicitly denied by the FreshClam CDN.
    In order to rectify this please check that you are:
   a. Running an up-to-date version of FreshClam
   b. Running FreshClam no more than once an hour
   c. If you have checked (a) and (b), please open a ticket at
      https://bugzilla.clamav.net under the 'Mirrors' component
      and we will investigate why your network is blocked.
ERROR: Database update process failed: Forbidden; Blocked by CDN
ERROR: Update failed.

Run the following code as root:

Code: 
perl -pi -e "s#freshclam=ON\n##" /usr/local/directadmin/data/admin/services.status
service directadmin restart

to stop directadmin from monitoring Freshclam. And you will be running Clamav with outdated virus definition databases.
 
zEitEr said:
If it is about freshclam:

Code: 
New Message: The service 'freshclam' on server server.ABC is currently down

which stopped working and keeps alerting:

Bash: 
# service freshclam status
freshclam dead but subsys locked

then the following might be the possible reason (found in logs):

Code: 
freshclam daemon 0.103.3 (OS: linux-gnu, ARCH: x86_64, CPU: x86_64)
ClamAV update process started at Mon Oct  6 06:44:56 2025
Your ClamAV installation is OUTDATED!
Local version: 0.103.3 Recommended version: 1.0.9
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
daily database available for update (local version: 27778, remote version: 27780)
downloadPatch: Can't download daily-27779.cdiff from https://database.clamav.net/daily-27779.cdiff
Incremental update failed, trying to download daily.cvd
Can't download daily.cvd from https://database.clamav.net/daily.cvd
FreshClam received error code 403 from the ClamAV Content Delivery Network (CDN).
This could mean several things:
 1. You are running an out-of-date version of ClamAV / FreshClam.
    Ensure you are the most updated version by visiting https://www.clamav.net/downloads
 2. Your network is explicitly denied by the FreshClam CDN.
    In order to rectify this please check that you are:
   a. Running an up-to-date version of FreshClam
   b. Running FreshClam no more than once an hour
   c. If you have checked (a) and (b), please open a ticket at
      https://bugzilla.clamav.net under the 'Mirrors' component
      and we will investigate why your network is blocked.
Database update process failed: Forbidden; Blocked by CDN
Update failed.
FreshClam was forbidden from downloading a database.
This is fatal. Retrying later won't help. Exiting now.

and these lines from manual run:

Bash: 
WARNING: Can't download daily.cvd from https://database.clamav.net/daily.cvd
WARNING: FreshClam received error code 403 from the ClamAV Content Delivery Network (CDN).
This could mean several things:
 1. You are running an out-of-date version of ClamAV / FreshClam.
    Ensure you are the most updated version by visiting https://www.clamav.net/downloads
 2. Your network is explicitly denied by the FreshClam CDN.
    In order to rectify this please check that you are:
   a. Running an up-to-date version of FreshClam
   b. Running FreshClam no more than once an hour
   c. If you have checked (a) and (b), please open a ticket at
      https://bugzilla.clamav.net under the 'Mirrors' component
      and we will investigate why your network is blocked.
ERROR: Database update process failed: Forbidden; Blocked by CDN
ERROR: Update failed.

Run the following code as root:

Code: 
perl -pi -e "s#freshclam=ON\n##" /usr/local/directadmin/data/admin/services.status
service directadmin restart

to stop directadmin from monitoring Freshclam. And you will be running Clamav with outdated virus definition databases.
Click to expand...

After running the perl code,.. now I get:

The service 'clamav-php-fpm82' on server server.rdsnew.com is currently down
 
How I see, its taking too much energy to maintain these old servers.

I just removed the clamav entirely from DA with the Remove option.

I have this issue on old servers that will be retired soon, so at this point, I'm just kicking the clamav service out.

thanks for input on this.
 
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