The DirectAdmin quota is incorrect. We allocated 30GB of disk space

[Niels90]

Dear all,

We are experiencing a problem with the quota settings within DirectAdmin. We have allocated 30 GB of disk space for a reseller account, but the account can easily exceed this limit. However, the overview shows "Unlimited" under Allocated, while it should be 30 GB.

We are also experiencing the same problem with data transfer 90 GB is set for this, but "Unlimited" is also displayed here, and the limit does not appear to be enforced.

The system runs on Ubuntu.

Could you please tell us what could be the cause of this and how we can correct it?

 

[johannes]

In the modify tab ("Bewerken" in your screenshot) for the reseller setting, there is a checkfield "Allow overselling". Is it activated?

 

[Niels90]

In the modify tab ("Bewerken" in your screenshot) for the reseller setting, there is a checkfield "Allow overselling". Is it activated?

Allow overselling is not checked

 

[Zhenyapan]

are you sure you limited reseller as whole reseller account, not just reseller`s user-account?

 

[Niels90]

are you sure you limited reseller as whole reseller account, not just reseller`s user-account?

no We have to manually adjust this /usr/local/directadmin/data/users/*** > reseller.allocation then the correct amount is allocated We don't think this is the intention

 

[Zhenyapan]

try create new reseller package and assign to this reseller

 

[Niels90]

try create new reseller package and assign to this reseller

done it is not allocated correctly

 

[Zhenyapan]

is quota working by itself? check from ssh console

 

[Niels90]

is quota working by itself? check from ssh console

When we run this in ssh,
repquota / | grep user
user -- 4 0 0 2 0 0

, we see this message:
"Your kernel probably supports the ext4 quota feature, but you are using external quota files. Please switch your filesystem to use the ext4 quota feature, as external quota files on ext4 are deprecated. We don't know if this could be the problem."?