Are you an admin? If not, you're one the wrong forum. This forum is not intended for end customer support, only for Directadmin license holders.
And when looking at your screenshot, you are not an admin.
If you have gotten or bought a server, you should have been given admin and root access to that server.
If not, your host should provide you with support. We can't, and this forum is not intended for it either. Mainly also because an admin can set various things differently than other admins.
So it's really your host which should provide support to you.