Account locked due to suspicious activity
- Thread starter archycho
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Active8
Verified User
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- Jul 13, 2013
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- 1,833
No ,but better contact @DirectAdmin Sales for this problem
LawsHosting
Verified User
Check if the main IP is correct in the license.
Checked and changed to auto-detect with no luck.
woktron
Verified User
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- Jul 2, 2019
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While lifetime licenses are not discontinued perse, DA have taken a page from the WHMCS book and have introduced some limitations that will effectively EOL DA lifetime licenses.
Ofcourse DA does not bother to communicate any of this: https://forum.directadmin.com/threa...for-legacy-directadmin-license-holders.69159/
None of this should be a cause for the license problem you are facing, but it is important to know nonetheless.
Ofcourse DA does not bother to communicate any of this: https://forum.directadmin.com/threa...for-legacy-directadmin-license-holders.69159/
None of this should be a cause for the license problem you are facing, but it is important to know nonetheless.
- Joined
- Feb 27, 2003
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- 556
The red "X" next to Active means the licenses have been deactivated for some reason. It would be best to contact us privately as this appears account-related rather than anything to do with the individual licenses.
I have submit ticket but no reply until now. Please advise.
- Joined
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- 556
What is the ticket #?
- Joined
- Feb 27, 2003
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- 556
It appears the account has security flags along with us unable to verify these internal licenses are being used according to the license/partner agreement.
In an effort to fight abuse (which is at extreme levels, unfortunately) could you please publicly post the primary URL of the datacenter you represent, and the URL(s) that show you offer servers bundled with DirectAdmin? The account in question is quite old so there should be long & clearly evident history of you offering DA with your servers, which can easily be cross-verified with sites like archive.org.
In an effort to fight abuse (which is at extreme levels, unfortunately) could you please publicly post the primary URL of the datacenter you represent, and the URL(s) that show you offer servers bundled with DirectAdmin? The account in question is quite old so there should be long & clearly evident history of you offering DA with your servers, which can easily be cross-verified with sites like archive.org.
I don't think I could provide information to fit your request , I have used DA for over 12 years and I think it is hard to accept you change the policies or the rights of licenses without communication or commitment . Using DA have so much difference situations with different companies , you issued "Internal Life Time Licenses" and I paid at past that should be no restrictions whatever we use them own or providing to customers.
By the way , I just want our licenses "Active" or should you issue full refund to us ?
Active8
Verified User
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I don't think so, it not change anything. it just enforced strict rules.
You accept agreement when bought Internal lifetime license ( only use in datacenter and serve with your production like VPS, Dedicate server) that have low price than External lifetime license.
We bundle the DA to our resellers , our users and they will sell the servers with DA ( We are DataCenter Operator ) ,we have not build a website to sell servers with DA at all , to avoid competition with our reseller directly.
We bundle DA to our resellers , our customers with something like "offline selling* (use IM , QQ in China) instead of *online selling* (ie:website and advertising).
Not all companies selling their server products with a website , so DA ask us to provide a website now is not fit the real situation.
For your information , there are over 80% of DataCenters did not sell their products directly to end users in Hong Kong , since of culture of Mainland China . We bundle DA since 2009 , over 1x years have no problems , and restricted by DA now.
In fact , how to define *Customers* and *Resellers* is meaningless , how to restrict our *Customers* to resell our servers?
Is that any *Customers* resell any DA servers will void the licenses ? Is that 1 of the customers resell 1 of the licenses will void 62 licenses?
I could not image a reliable company *DID NOT ANSWER MY QUESTION AFTER THEY DON'T LIKE TO* .
I am still waiting for official positive response for the case.
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I would like to say please respect different markets with different cultures , not all DataCenters in the world are selling their service directly via a website to end users . If DA thinks *BULK Internal Licenses* is not fit for DataCenters who offering servers with DA to resellers ( I really have a question is that why *Reseller* is not a kind of *Customers* ) , please clarify what kind of *Customers* do accepted by DA .
Companies keep improving service levels and changes its sales plans is always common , when I started to use DA , no VPS on the market at all , and now most of the service providers providing VPS , clouds instead of dedicated servers , I just want to point market always changing. I accept DA changing their policies , but not abandoning their customers and partners.
As a company that values business reputation , positive response could help and always important .
I believe that I am not the only one who facing the situation. There is still no positive response. That makes users lose confidence in it.
I would like to quote a proverb for Chinese
*Having rights does not mean that you can use the power to make things difficult for others*
*Only by cooperation can we win together, and confrontation can only hurt each other*
*Killing the chicken to get the egg is never wise*
Companies keep improving service levels and changes its sales plans is always common , when I started to use DA , no VPS on the market at all , and now most of the service providers providing VPS , clouds instead of dedicated servers , I just want to point market always changing. I accept DA changing their policies , but not abandoning their customers and partners.
As a company that values business reputation , positive response could help and always important .
I believe that I am not the only one who facing the situation. There is still no positive response. That makes users lose confidence in it.
I would like to quote a proverb for Chinese
*Having rights does not mean that you can use the power to make things difficult for others*
*Only by cooperation can we win together, and confrontation can only hurt each other*
*Killing the chicken to get the egg is never wise*
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Richard G
Verified User
That is not allowed according to the agreement. Internal licenses are not allowed to be resold. So no, you are not allowed to provide them to resellers so they can sell them on their turn. It's you who should provide the licenses to those using them, and then tere is no competition in any way as they should not be reselling them at their own prices.
If they want to use internal licenses, they should have gotten them with DA themselfs. Now you are the datacenter and you should rent the licenses only for use on your servers.
If culture does not fit the license agreement, you should not use those kind of licenses and you should have your resellers buy their internal licenses at Directadmin themselves. That is the way it should have been done in that case.
A quote of a Dutch saying:
"All to good is neighour's crazy." Fits for DA. It means, too much goodness will be abused.
They didn't change anything, they just enforce rules now stricter out of need. Be happy you could use these licenses all this time this way.
Great! If we could catch all of those abusing licenses terms, then maybe the external lifetime license holders will get MariaDB 10.11 again.
*Only by cooperation can we win together, and confrontation can only hurt each other*That is not allowed according to the agreement. Internal licenses are not allowed to be resold. So no, you are not allowed to provide them to resellers so they can sell them on their turn. It's you who should provide the licenses to those using them, and then tere is no competition in any way as they should not be reselling them at their own prices.
If they want to use internal licenses, they should have gotten them with DA themselfs. Now you are the datacenter and you should rent the licenses only for use on your servers.
If culture does not fit the license agreement, you should not use those kind of licenses and you should have your resellers buy their internal licenses at Directadmin themselves. That is the way it should have been done in that case.
A quote of a Dutch saying:
"All to good is neighour's crazy." Fits for DA. It means, too much goodness will be abused.
They didn't change anything, they just enforce rules now stricter out of need. Be happy you could use these licenses all this time this way.
Great! If we could catch all of those abusing licenses terms, then maybe the external lifetime license holders will get MariaDB 10.11 again.
Hope you understand
- Joined
- Feb 27, 2003
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Our policies have been the same since 2003 (anyone can use archive.org to verify that our License & Partner agreements have not been modified).
@archycho It looks like you are using our datacenter (internal) products in violation of our terms. However, we don't have a middle-man restriction on retail products, so I don't think there is a need for a big fight here. It simply looks like you are using the wrong products for what you wish to do.
The solution would be to view any of these licenses in your account and look for a green "Upgrade Available" button. This will convert the license to retail (at a great ~1/2 price discount), and then you are free to share your license keys with others, without any restrictions.
We offer this solution in the spirit of cooperation, since you can benefit from the big discount, instead of us simply closing the account. I believe this will allow us to win together, by cooperation.
@archycho It looks like you are using our datacenter (internal) products in violation of our terms. However, we don't have a middle-man restriction on retail products, so I don't think there is a need for a big fight here. It simply looks like you are using the wrong products for what you wish to do.
The solution would be to view any of these licenses in your account and look for a green "Upgrade Available" button. This will convert the license to retail (at a great ~1/2 price discount), and then you are free to share your license keys with others, without any restrictions.
We offer this solution in the spirit of cooperation, since you can benefit from the big discount, instead of us simply closing the account. I believe this will allow us to win together, by cooperation.
Having response is always better than no action was taken.Our policies have been the same since 2003 (anyone can use archive.org to verify that our License & Partner agreements have not been modified).
@archycho It looks like you are using our datacenter (internal) products in violation of our terms. However, we don't have a middle-man restriction on retail products, so I don't think there is a need for a big fight here. It simply looks like you are using the wrong products for what you wish to do.
The solution would be to view any of these licenses in your account and look for a green "Upgrade Available" button. This will convert the license to retail (at a great ~1/2 price discount), and then you are free to share your license keys with others, without any restrictions.
We offer this solution in the spirit of cooperation, since you can benefit from the big discount, instead of us simply closing the account. I believe this will allow us to win together, by cooperation.
As a datacenter administrator , I am now still confusing with the followings:
1) How to define the violation ? And 1 license violate will suspend all license ?
2) How to prevent our customer *DID NOT RESELL* the servers? If reselling the service and functions of server will *VIOLATE* , why DA offers *RESELLER* functions ?
3) Is a DataCenter could only sell to resellers? Could only sell to end users ? How about complex situations? (Such as facing different markets ?)
Until now , I still don't understand the guide line , who could be I bundle the DA to.( Internal Life Time Licenses )
I know DA could not have good service (ie: security updates ) without service fee , with new service charges schemes may have better service . Although it is much higher than the past , it still competitive with similar products. However , you have suspended all our licenses make us in a mess you know ?
Richard G
Verified User
I do, but I don't agree in this case.Hope you understand