Thanks MXRoute, it's no disrespect at all. It's an honest opinion and personal experience. I don't doubt they are a great company. I never did.
What happened was that I opened a chat 5 days ago asking "Hello! Is this same chat system available with your software?"
To which I never got a response.
The next day, I went to their site again, open a chat window again said "Hello!" or something like that (they ask you enter in a question to start the chat). Then I see my message was still there, it was in "read" status but no response. So I asked something like "Hello, is anyone here?"
No repsonse.
The next day (which was Monday,) , same thing, "Hello, no response"
So Tuesday, again. I went in and again I still saw all of my previous test, no answer but someone did read them. And my name and email was there as well. So I proceeded to ask , "Is there a problem with the chat?" or something to that nature. No insult, no calification, no lousy mention. Just asking if there is a problem which the chat, cause it had been 4 days already with no response and I want information on this product and more importantly to see that there are people really there. The experiencie is one of those "Maybe this company is dead", and then I wrote in this thread about my feelings about it being dead. But just feelings. No hammering, nothing non-profesional.
So, Wednesday, I thing it was I decided to open a TICKET to get some sales support. I opened a ticket and said "Hello is there a problem with the chat? I sent a few messages " or something to that nature.
They respond "The chat is only for pre-sales" if you need help open a TICKET.
So now is when I feel this response really is a poor and lousy response, becuase I was asking a pre-sales question in the chat , and tried for 4 consecutive days" and then I get that crappy answer which does not allow me to advance in my sales quest, and certainly not in my trust quest. And that WAS A TICKET that I was asking them about the chat issue on.
So, I went back to the chat to try to get "pre-sales" (whatever that means , to me it's sales) and then I got the boot treatment because I expressed my feelings about their support.
Again, I don't think they are a bad company, but perhaps the CEO with a bad temper was too busy with technical stuff and didn't want to deal with a new customer that had been trying to get sales support for 4 days with a simple question "Is the chat system on their site available in the cluster package".....
So there is the entire story. So maybe it's not lousy support, it's __________ support. But certainly I did not get any real support.
