After login Page cannot be displyed

[huangtf]

Hi,
I'm having some problems, after logging in i got page cannot be displayed.
Even if i just click on submit without entering any username or password this happends.

Please assist, Thanks

 

[panamaserver]

can you be more specific and also if you can please paste the url to see the error.

(when i say more specific i mean you got any error code like 404, 503 etc)

Thanks

 

[huangtf]

Below is a Screenshot of the site, there is no error, just page cannot be displayed after i login

 

[jdlitson]

Hi,
Check the following file to see if your IP has been black listed for failed login attempts.

/usr/local/directadmin/data/admin/ip_blacklist

If it is remove it. Then it would be a good idea to raise the number of login attempt failures to 30 or 40.
WHY? If you leave Direct Admin idol and your session times out, and then you click a link in DA; every image in DA will count against your IP as a failed login attempt. Then you may get the error you reported.

Another possibility is that DA service is not running.
Try: # service directadmin status
You should see something like this: directadmin (pid 28122 26601 25930 24476 23873 11358) is running...

Good luck -Jason

 

[huangtf]

Hi There,

I didnt find /usr/local/directadmin/data/admin/ip_blacklist

and also DA service is running,

The output i got from service directadmin status are as below


directadmin (pid 10701 10700 10699 10698 10697 1784) is running...

 

[jdlitson]

Hi,
What is your OS? This is the location for CentOS. not sure about Debian or other distros. I would assume it's the same though.

Are you sure the file is not there?

Try: # tail /usr/local/directadmin/data/admin/ip_blacklist

Regards -Jason

 

[huangtf]

Yup i'm sure, and my OS is centOS

btw thanks for the fast reply

 

[jdlitson]

Hi,
Please check: /var/log/directadmin/error.log

Also, have you recently added IPs to your system? If so it may have changed the ethernet device ID of your DA licensed IP.

 

[huangtf]

Hey i just saw new entries in my error.log
and i cant make out what to do with it.

Btw i'm fairly new in DA

I wonder y my IP is stated there... 119.56.37.7

2009:05:02-10:31:34: Auth:assValid: unable to get user_info for Admin
2009:05:02-10:32:27: Auth:assValid: unable to get user_info for Admin
2009:05:02-10:33:37: ConfigFile::writeFile() : Timestamp from when it was read is different, overwriting anyway
2009:05:02-10:33:37: ConfigFile::writeFile() : Timestamp from when it was read is different, overwriting anyway
2009:05:02-10:33:37: Error changing ftp password for admin: That user doesn't exist<br>

2009:05:02-10:33:37: ConfigFile::writeFile() : Timestamp from when it was read is different, overwriting anyway
2009:05:02-10:34:47: Auth:assValid: unable to get user_info for Admin
2009:05:02-11:58:39: ConfigFile::writeFile() : Timestamp from when it was read is different, overwriting anyway
2009:05:02-11:58:39: ConfigFile::writeFile() : Timestamp from when it was read is different, overwriting anyway
2009:05:02-11:58:39: Error changing ftp password for admin: That user doesn't exist<br>

2009:05:02-11:58:39: ConfigFile::writeFile() : Timestamp from when it was read is different, overwriting anyway
2009:05:02-19:06:35: Error reading from 119.56.37.7:
2009:05:02-19:06:56: Error reading from 119.56.37.7:
2009:05:02-20:06:59: Auth:assValid: unable to get user_info for admin
2009:05:02-20:07:09: Auth:assValid: unable to get user_info for admin
2009:05:02-20:09:21: Auth:assValid: unable to get user_info for admin
2009:05:02-21:31:07: Error reading from 119.56.37.7:
2009:05:02-21:31:28: Error reading from 119.56.37.7:
2009:05:02-22:07:17: Error reading from 119.56.37.7:
2009:05:02-22:07:38: Error reading from 119.56.37.7:
2009:05:02-22:36:40: Auth:assValid: unable to get user_info for admin
2009:05:02-22:36:46: Auth:assValid: unable to get user_info for admin
2009:05:02-22:36:56: Auth:assValid: unable to get user_info for admin
2009:05:02-22:37:09: Auth:assValid: unable to get user_info for admi
2009:05:02-23:19:02: Auth:assValid: unable to get user_info for admin
2009:05:02-23:21:47: Error reading from 119.56.37.7:
2009:05:02-23:21:50: Error reading from 119.56.37.7:
2009:05:02-23:22:20: Auth:assValid: unable to get user_info for admin
2009:05:02-23:26:24: Auth:assValid: unable to get user_info for admin
2009:05:02-23:26:35: Auth:assValid: unable to get user_info for admin
2009:05:02-23:33:30: Auth:assValid: unable to get user_info for admin
2009:05:02-23:33:40: Auth:assValid: unable to get user_info for admin

 

[jdlitson]

Do you have any IPs other than 119.56.37.7 on your server?

 

[huangtf]

erm..... that IP is my own IP not my server, and my server only have 1 IP

 

[jdlitson]

It could be that your hard drive is full. If you are on a VPS check with your provider to make sure the drive is not full. Full hard drives can cause strange issues.

I am going to bed now; it's late here. If you can't get this fixed you may want to contact DA support.

Good luck -Jason

 

[daveyw]

Please copy/paste the output of "df -h" and "free -tm"

 

[huangtf]

Hi,

Thanks for your help, below are the results

Filesystem Size Used Avail Use% Mounted on
/dev/mapper/VolGroup00-LogVol00
480G 2.8G 453G 1% /
/dev/xvda1 99M 21M 74M 22% /boot
tmpfs 1.5G 0 1.5G 0% /dev/shm
[root@centos scripts]# free -tm
total used free shared buffers cached
Mem: 3000 829 2170 0 49 558
-/+ buffers/cache: 221 2778
Swap: 4991 0 4991
Total: 7991 829 7162

 

[Rich-Boy]

Having looked at the logs you pasted the problem is obviously that the user 'admin' doesn't exist.

A quick forum search brought up this topic;
http://www.directadmin.com/forum/showthread.php?t=28118

 

[floyd]

Always search the forum first.