Account locked due to suspicious activity

[archycho]

Your point of view in this case, does not stroke with the terms of agreement. Internal licenses are bound to datacenters, not to the kind of use.
So "outside our DC" is a clear violation of terms, no matter what or who's use it's for.

From https://directadmin.com/agreement.php

You may not resell DirectAdmin licenses. DirectAdmin may be purchased only through the DirectAdmin web site at: http://www.directadmin.com.

Exceptions to this limitation include dedicated server providers and/or resellers ("Partners") intending to include a DirectAdmin license with a new server sale. Partners agree to the conditions set forth in the Partner Agreement and understand that provisions in that agreement may overrule provisions in this agreement.

It is not permitted, however, to sell DirectAdmin licenses by themselves to existing customers unless that customer's account with the server provider is terminated and a new server sale (one with a DirectAdmin license) is completed.

I could not find any terms of *OUTSIDE OWNED DC* , could you please advise me ?

DA needs loads of time answering too long tickets with all kinds of these complaints of people feeling their licenses are disabled for no reason, but they don't answer the questions which are asked.
If you want to have them answer more quickly you have to give an answer to exactly the questions they are asking first.

After that is done, you can start your defend if you have one.

I answered questions they ask , but they don't answer my questions at all.

DA needs loads of time answering too long tickets with all kinds of these complaints

If DA really have long tickets of complaints , I think they should welly think about the reason instead of ignore my questions.

 

[Richard G]

From https://directadmin.com/agreement.php

That's a general agreement. I've something more specific to internal licenses, but since I'm not an internal license holder I can't point that quickly to these terms, neither is it my task.

However in this thread (and multiple others) it's specified:

Early Introduction to our new Key-Based licensing [NEW INSTALL METHOD]

This post is intended to help our datacenter partners adjust to our new, more powerful, key-based licensing system. This new licensing system will offer more flexible options for datacenters, and less confusion for their end-users. No longer will there be reliance on the old method of Client...

forum.directadmin.com

A retail license key may be used anywhere, but datacenter keys should never be used outside of the datacenter's authorized IP space.

If DA really have long tickets of complaints , I think they should welly think about the reason instead of ignore my questions.

Be sure they thought and know of the reasons, and it's mostly people violating terms which are trying in all kinds of ways to get their licenses active again with all kinds of accusations and excuses. And I believe them on that point.

Anyway, I wish you luck on the tickets.

 

[archycho]

A retail license key may be used anywhere, but datacenter keys should never be used outside of the datacenter's authorized IP space.

This post was posted @2021 , my licenses paid since @2005.

Do a paid @2005 license violate @2021 terms?

DA said they have no change agreement at all , so I just read information from the agreement , I have no action to violate the license terms, and I asked for reason of deactivation they do not answer me until now.

I have point out before , DA sold internal life time licenses to *Dedicated Server Providers* , not *DataCenter Owner* , it is very easy to understand , there are not easy to build a owned DataCenter ( maybe someone think that is very easy , I don't argue ) , if DA only sold those licenses to DCs only , they lost huge of market share . In fact , DA sold those licenses to *Dedicated Server Providers* which includes *DataCenter who sell servers* , *Dedicated Server Providers* is not limited to a hosting company at all.
As a *Dedicated Server Providers* , they may rent racks with different locations , so limit DA to install within a single place is not reasonable , and more , IP address block does not same as DC location technically ( I could split a /24 to 2x /25 and announce to different DCs betweens ) .

If as a *Dedicated Server Provider* installing a DA to different DCs for owned use may violate the term , DA should clarify clearly , at-least they must warn while applied IP changes or during installations.

My first impression , DA deactivate our licenses to force us to pay much more , so I was very confuse and angry with this. And now , I think maybe something goes wrong ( ie: DA think that we have resell the licenses ) but DA have no official answer of reason of deactivation . I am disappointed of the tickets reply .( almost wait for 2 days and getting 1 reply with no positive response )
State clearly again , we never send keys to others , until now , only 3 of 62 licenses converted to keys , all are legacy with IP address and deactivated, how can a license could send out with no keys?

ps: After research of the records , we use DA since Jan,2005 , which over 18 years , and now is very disappointed with , hope to have a good result at the end.

 

[Richard G]

This post was posted @2021 , my licenses paid since @2005.

However in this thread (and multiple others) it's specified:

I've seen these terms already at least since 2008 when I started my business. As said they are to be found in multiple places on the forums, it's not my task to try and find them all. I was only trying to explain things.

DA sold internal life time licenses to *Dedicated Server Providers* , not *DataCenter Owner*

They sold internal licenses to be used within 1 datacenter. This could be a datacenter owner, but also somebody who rented several racks within a datacenter and having a lot of servers within 1 datacenter. It's never said that it was only for datacenter owners.

at-least they must warn while applied IP changes or during installations.

DA must do nothing. It's the owners own responsibility to know the terms and keep track of the use. DA (as many other software company's) can not be expected to keep track of everything.

hope to have a good result at the end.

I hope so too.

 

[archycho]

Most of our licenses did not have a license key ( that means which installed before 2020 ) , so is that a proof that we never send keys outside ?

 

[Richard G]

so is that a proof that we never send keys outside ?

I can't say, it neither is a proof that the servers installed before 2020 all met the terms of agreement or that a violation took place.
As said, I don't have the inside information.

You have to be with DA for that.

 

[archycho]

I've seen these terms already at least since 2008 when I started my business. As said they are to be found in multiple places on the forums, it's not my task to try and find them all. I was only trying to explain things.

As a customer , should read all forum post to against with agreement violation ?
If I have no action against with the main agreement , just for something from forum post , are you still thinking that is our fault ?

If DA did not deactivate our licenses , we are busy that have no free time to visit DA's forum at all.

They sold internal licenses to be used within 1 datacenter. This could be a datacenter owner, but also somebody who rented several racks within a datacenter and having a lot of servers within 1 datacenter. It's never said that it was only for datacenter owners.

I could not agree with you , in fact , IP blocks could not define the location of DataCenter , I could announce a /24 to 5 DCs if I wish , so using IP to restrict does not make sense , using IP usage to define abuse does not make sense too ! And I still could not find any restriction of DC location from agreement now.

I am waiting for DA @DirectAdmin Sales to answer my simple question :
How do we violate the licenses?

 

[Richard G]

As a customer , should read all forum post to against with agreement violation ?

I don't know, I only remember that I've seen it often in the past, especially in 2008 when I started because then I also was looking for a cheaper way to get a license. However I don't see it in the partner agreement either. So I'm not sure anymore if I've seen that on the DA website earlier when they still sold them, or that I only seen that on the forums. It's too long ago for my memory.

You have to take that up with DA.
Same for your argument about the ip's.

So we have to wait until your questions are answered.

 

[archycho]

It looks like you are using our datacenter (internal) products in violation of our terms. However, we don't have a middle-man restriction on retail products, so I don't think there is a need for a big fight here. It simply looks like you are using the wrong products for what you wish to do.

Please advise what actions we have took to cause the violation , until now , no solid reply found.

Important and you must answer , how do we violate the licenses ? Please advise.

 

[johannes]

If you have used datacenter licenses outside a datacenter, and you wrote that you did it, then this is the reason of license violation.

 

[Richard G]

then this is the reason of license violation.

According to forumposts. This is the argument... that rule can't be found in the license agreement and not in the partner agreement. Only on the forums. I don't know if that can be found anywhere else other than the forum. @Zhenyapan do you know about that? Since you also have internal licences? Only forum or also some place else?

 

[Zhenyapan]

I don't remember how it was made more than 12 years ago, but we provided our IP-range and AS, also on our website marked that we provide DA for servers in our DC only for free. So no violations - no problem. Before any changes we will ask, if will be not 100% sure. If client ask as for server in another DC - he pays for license himself.

 

[archycho]

I don't remember how it was made more than 12 years ago, but we provided our IP-range and AS, also on our website marked that we provide DA for servers in our DC only for free. So no violations - no problem. Before any changes we will ask, if will be not 100% sure. If client ask as for server in another DC - he pays for license himself.

We start to buy the DA license since 2005 , 18 years ago.

DA never ask us for IP blocks and AS , and never told us any those information related of any violation terms.

If any information changes made via customer portal could cause licenses violation ,
whatever IP address , contact information , email address , URL and more , DA should blocked those changes .
As an user , applying information changes could cause licenses failure ,
do DA setting up traps to users? They should be clarify .

I just want to point out that we never sell any licenses to others and never will be ,
we have not sent any licenses key to others .
but it seems DA is now trying all methods to deactivate old licenses .

I hope this is just my impression only instead of DA willing to do so.

 

[DirectAdmin Sales]

The datacenter account in question was security-flagged due to an incredibly suspicious change to contact details. We could not verify the legitimacy of these changes so the account has been password-reset & reverted back to it's previous contact information (reverting contact information was also requested by @archycho in private support ticket, as a solution to resolve this issue). All licenses are now back to normal.

The legitimate account holder will have absolutely no problem recovering the account using: https://directadmin.com/clients/lost_password.php

Regarding the topic of datacenter accounts registering their IP blocks, it is simply good security practice. Please review this thread.

 

[archycho]

The datacenter account in question was security-flagged due to an incredibly suspicious change to contact details. We could not verify the legitimacy of these changes so the account has been password-reset & reverted back to it's previous contact information (reverting contact information was also requested by @archycho in private support ticket, as a solution to resolve this issue). All licenses are now back to normal.

The legitimate account holder will have absolutely no problem recovering the account using: https://directadmin.com/clients/lost_password.php

Regarding the topic of datacenter accounts registering their IP blocks, it is simply good security practice. Please review this thread.

@DirectAdmin Sales

1) You have remove my email address , so password could not be reset .
2) You have changed my password , so I could not login to account to use and no ticket could be created .
3) You said you have re-active the licenses , but you use all the ways to stop me to login to the account .

YOU ARE USING YOUR BIG POWER TO MAKE CUSTOMER IN TROUBLE , NOT SOLVING THE PROBLEM

This is your solution to prevent users to get back the licenses.

You just need to make those licenses not work for users with your action.

Why not just simply told all users that you want to be ?

If there has any misunderstanding to cause this impression , please advise.

If you really willing to protect customers , please reset the password to the account creation data ,
I do remember the first password you assigned until now ,
remove our password and email , that does not fix anything.

 

[archycho]

The datacenter account in question was security-flagged due to an incredibly suspicious change to contact details. We could not verify the legitimacy of these changes so the account has been password-reset & reverted back to it's previous contact information (reverting contact information was also requested by @archycho in private support ticket, as a solution to resolve this issue). All licenses are now back to normal.

The legitimate account holder will have absolutely no problem recovering the account using: https://directadmin.com/clients/lost_password.php

Regarding the topic of datacenter accounts registering their IP blocks, it is simply good security practice. Please review this thread.

@DirectAdmin Sales

I have never ask you to revert email and password , please don't accuse me wrongly .

I have ask *is that reverting contact information I have changed could get back the licenses only *.

And I try all password at past getting invalid , that means you have just block me with this way.

 

[Richard G]

1) You have remove my email address , so password could not be reset .

Please don't tell lies which you also can't proove.
DA -never- removes email addresses from account, they don't need to. They either block your account or they do not, or they revert the complete account to the credentials of the original buyer / account holder. That is including e-mail address and seems logic to me a password reset is done too.
On my forums or even my customers, if I reset mail addresses then I reset passwords too. Seems logical to me.

As they already said:

so the account has been password-reset & reverted back to it's previous contact information

If you are the accountholder, as you stated, then you should have no problem at all requesting a password reset with the e-mail address used when registering the account.

 

[DirectAdmin Sales]

@archycho You can't pick & choose. Whatever was changed is what got reverted back (nothing more, nothing less).

Password reset is absolutely critical to account security because it ensures only the authorized party can recover & access the DirectAdmin account from this point forward.

In summary, here are the things that raised red flags and caused great concern:

• A complete change of account information (Datacenter name, Datacenter URL, Datacenter mailing address, Datacenter Phone #, Datacenter e-mail address). We do not permit resale, so this by itself is attention-getting and warrants further investigation.
• E-mail address changed from a datacenter/company domain to a free e-mail account (Hotmail/Gmail/Yandex/etc.)
• Datacenter URL changed to an URL for a car-washing company.
• The account owner contacting us (from the authorized datacenter e-mail address/domain) claiming that they can no longer access their DirectAdmin account.

@archycho At this point if you still wish to make a claim to the account, please contact our billing @ da e-mail address for our legal account recovery guide. It will present you with more options and none of them involve paying us any kind of fees, so it is certainly not a trick to collect money from you. We would be glad to continue this conversation only if you follow that guide.

 

[archycho]

Please don't tell lies which you also can't proove.
DA -never- removes email addresses from account, they don't need to. They either block your account or they do not, or they revert the complete account to the credentials of the original buyer / account holder. That is including e-mail address and seems logic to me a password reset is done too.
On my forums or even my customers, if I reset mail addresses then I reset passwords too. Seems logical to me.

As they already said:

If you are the accountholder, as you stated, then you should have no problem at all requesting a password reset with the e-mail address used when registering the account.

I do remember all the passwords which I have used before , from day 1 @2005 until now , none with successful login. ( I only change 4tines of passwords)

You could represent DA never remove email address but @DirectAdmin Sales told at the last reply what it has done.

I could not wake up a person who keeps in fake sleeping.

Do I the original account holder , 100% DA do really know , only 2 email address registered to DA within 18 years , all starts with archy@xxxx .

DA could not proof we have abuse , now just use a way to lock me out of the system .

You could keep fake sleeping, also DA do .

I lost those licenses , DA lost business reputation.

 

[archycho]

@archycho You can't pick & choose. Whatever was changed is what got reverted back (nothing more, nothing less).

Password reset is absolutely critical to account security because it ensures only the authorized party can recover & access the DirectAdmin account from this point forward.

In summary, here are the things that raised red flags and caused great concern:

• A complete change of account information (Datacenter name, Datacenter URL, Datacenter mailing address, Datacenter Phone #, Datacenter e-mail address). We do not permit resale, so this by itself is attention-getting and warrants further investigation.
• E-mail address changed from a datacenter/company domain to a free e-mail account (Hotmail/Gmail/Yandex/etc.)
• Datacenter URL changed to an URL for a car-washing company.
• The account owner contacting us (from the authorized datacenter e-mail address/domain) claiming that they can no longer access their DirectAdmin account.

@archycho At this point if you still wish to make a claim to the account, please contact our billing @ da e-mail address for our legal account recovery guide. It will present you with more options and none of them involve paying us any kind of fees, so it is certainly not a trick to collect money from you. We would be glad to continue this conversation only if you follow that guide.

Car wash company I want to change a license note , not the account, after I notice that I have correction immediately.

Am I the account holder , you know the fact with no doubt!

You just do something to lock me out !

If you do willing protect customers ,
Just reset the password to the day which the account create , than you could proof who am I , will you ?

@DirectAdmin Sales