Autoreply filters?

[hostpc.com]

Got an inquiry from a customer - need some guidance:

Your Auto Responder is working perfectly if someone sends an email to [email protected] -- the problem is... if they send another email to [email protected] -- they do not receive an auto reply again.

I plan on updating my autoreply every now and then... and if a person submits another idea, I would like to have them get the newest reply that is available.

What kind of filter is on the auto reply? After a couple days--will people that sent me a message be able to get an auto-reply again?
.

I've redacted the domain name because it's not relevant to the conversation.

Does anyone have any ideas on what we can change to clear this up?

Thanks

Joe

 

[tillo]

The SpamBlocker exim.conf (default from DA) code doesn't suggest anything like that.
I did a test using SpamBlocker 3.1-beta (with a few, non related modifications) and the autoreply always came back.

What conf are you using?

This is my code:

[...] (handlers)
userautoreply:
   driver = accept
   condition = ${lookup{$local_part} lsearch {/etc/virtual/${domain}/autoresponder.conf}{yes}{no}}
   require_files = /etc/virtual/${domain}/reply/${local_part}.msg
   transport = userautoreply
   unseen

[...] (transports)
userautoreply:
  driver = autoreply
  bcc = ${lookup{${local_part}} lsearch {/etc/virtual/${domain}/autoresponder.conf}{$value}}
  file = /etc/virtual/${domain}/reply/${local_part}.msg
  from = "${local_part}@${domain}"
  log = /etc/virtual/${domain}/reply/${local_part}.log
  no_return_message
  subject = "${if def:h_Subject: {Autoreply: ${quote:${escape:$h_Subject:}}} {Autoreply Message}}"
  to = "${sender_address}"
  user = mail
  #once = /etc/virtual/${domain}/reply/${local_part}.once

The "once" directive is probably what you have uncommented in your conf. Read http://www.exim.org/exim-html-3.20/doc/html/spec_16.html#SEC485 for infos about "once" and "once_repeat".