Autoresponder not working

[patrickkasie]

The autoresponder does not seem to work when I send an email from another server, for example from hotmail. I send the mail from Hotmail to my server, my server is supposed to reply back with the autoresponse. This never happens. It only works as intended when I send an email from another or the same domainname on the same server.

On mail-tester.com, the website says it scores a perfect 10 out of 10, meaning SPF, DKIM and DMARC all pass for sending out the autoresponse, but it's just not happening to the outside world. What are we missing?

 

[Richard G]

This never happens

So you should see at least the hotmail mail arriving in the exim logs. What else is there to see?
Any hotmail domains or ip's in any of the blacklist files in the /etc/virtual directory?

 

[patrickkasie]

When I'm looking at the outgoing maillog:
domain.nl:2222/CMD_EMAIL_USAGE?action=smtp_log&method=outgoing&domain=domain.nl&user=myuser
No email gets sent back towards hotmail. However, the email from hotmail gets received. Also, it's not hotmail, but I wanted to make it as clear as possible it's from a different server. Still, the issue seems to be on my server, as it does receive the email, but it doesn't seem to want to send it out.

I'm not sure how to view all sent email using exim, only which ones are frozen.

 

[patrickkasie]

I've just realized that's not where autoresponse messages that are sent are being saved at.

 

[patrickkasie]

Oke I've got my ducks in a row now. This is the full situation:
Server A can send autoresponse messages.
Server B can receive them.
Server C cannot receive them.
Server C happens to be hotmail in this example.

Server A:
Is in a local network with Server B
Is owned by us, both the mail and website.
Domainname is: vps01.ourdomain.nl
Server B:
Is in a local network with Server A
Is owned by us, both the mail and website.
Domainname is: vps02.ourdomain.nl
Server C:
Domainname is: ourdomain.nl
Mail is managed by Microsoft, we host the domain which is in a local network with Server A and B

 

[Richard G]

but I wanted to make it as clear as possible it's from a different server.

Which made it more confusing now, since you already mentioned in your original statement that it was working from other servers.

What you explain in the last post is a totally different situation and also different than the default usage..

Specify "local network". Is that like same datacenter so same subnet? Or is this a "we have this at our office and is using like 192.168.0.x" kind of local network, also called LAN?

It's still very confusing since you say about Server A (which sends autoreply's):

Is owned by us, both the mail and website.
Domainname is: vps01.ourdomain.nl

So from which domain is this sending autoreply's?

You use "ourdomain.nl" or "vpsXX.ourdomain.nl" for every example. But if that is all indeed the same domain, then I understand that things can easily go wrong.

I server C e-mail is managed by Microsft, then you could say hotmail as example. But then server A and B should have the option set that these servers are -not- handling mail for that domain and the mail settings (MX settings) for server C should be used.

In that case I even wonder that server A is sending an autoresponder as it shouldn't even accept mail from any server for ourdomain.nl since the MX address should not even point to that server.

And hostname name records like vpsXX.ourdomain.nl are not having e-mail addresses so shouldn't receive mail either.

So either your configuration is wrong, or your example about the domain names are exampled the wrong way.

 

[patrickkasie]

Specify "local network". Is that like same datacenter so same subnet? Or is this a "we have this at our office and is using like 192.168.0.x" kind of local network, also called LAN?

It's under the same subnet with TransIP and is using 192.168.1.x

You use "ourdomain.nl" or "vpsXX.ourdomain.nl" for every example. But if that is all indeed the same domain, then I understand that things can easily go wrong.

ourdomain.nl's email is managed by Microsoft, vpsxx.ourdomain.nl in both the other servers both handle their emails. MX settings is used for server A and B

Due to privacy reasons, I'll pm you directly with the actual domainnames in question on all servers.