I'm having trouble with backup. First the screen looks nothing like what's in the manual so I may be doing something wrong. It has a log saying that it performed the backup but I don't have a link to download the backup as the manual states. Where can I find it?
Only the user level makes the backup available for download with a link. All the other backups are stored in /home/username/user_backups
You will need to create an ftp account that has access to this directory or move the backups to another location such as the public_html directory to download them.
Edit: Correction, the reseller level backups are stored in /home/username/user_backups
Backups made with the admin level can be configured. The default is "$MOUNT_POINT/backup" which is most likely /home/backup