bandwidth troubles!!!!

[Michael Lampard]

Hi ,

one of my resellers is complaining that the bandwidth stats for his users are being shown as zero!! and he is precisely right!! i tried in some tips and tricks but it has n't resolved.

The problem is that in his reseller panel ,his users bandwidths are being shown as zero,which is a real paradox.

Need help at an earliest!!!please help out .

eagerly awaiting ur reply.

regards,
Michael lampard.

 

[Michael Lampard]

hi some one plzzzzzzzzzzzzz help me out

plzzzzzzzz any suggestions anytips from all those steamy brains over there.

Regards,
Michael.

 

[jjma]

Hello

Login to server via ssh and as root run:

echo "action=tally&value=all" >> /usr/local/directadmin/data/task.queue


regards

Jon

 

[Michael Lampard]

Hi Jimma,

Thank you very much for your help!!!

But unfortunately it is still not working!!!please any else suggestions.

awaiting you brainy ideas

 

[retroweb]

Ditto... exact same situation, a reseller and all his sub-users are all showing 0 bandwidth usage, despite his sites being in constant use.

Can we have an official reponse on this? The tally command isn't working.

Thanks!
Matt

 

[DirectAdmin Support]

Hello,

That might happen if the reseller is not in the reseller.list file. Check and see if the reseller is in /usr/local/directadmin/data/admin/reseller.list
If he is, then he'll show up in the Admin Panel -> Resellers page.

You can also try:

echo "action=tally&value=resellername&type=reseller" >> /usr/local/directadmin/data/task.queue

Check the /var/log/directadmin/system.log once it's done. You should see:

Tally Reseller resellername Begin
...
Tally User ... many users, many lines...
...
Tally Reseller resellername Complete

If you see the complete then it should be working. I'm still leaning towards the reseller not being in the reseller.list file though.

John

 

[retroweb]

Thanks John.

The reseller was showing up in the resellers list in DA itself (under 'Show Resellers') but was not in resellers.list. I've added the username and the tally works fine now

One question remains... why was the username omitted from resellers.list in the first place?

Thanks!
Matt