BE CAREFUL WITH BACKUPLY

DrWizzle

DrWizzle

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Just a heads up, and I don't know who else this may have happened to, but last month one of Softaculous' guys came in advertising Backuply FREE with their premium licences. As you would, I installed Backuply and put the licence in my Softaculous Account for safe keeps. I've just been charged $10 by them for 2 Backuply Licences which I'm going to query as that wasn't what I was led to believe it was (Touted as free). Might be worth any of you checking your Softaculous client accounts to see if you've been deducted any monies for this or at least keep eye open and make sure payments are set to manual so they can't go in automatically.

Whilst I don't mind paying for quality helpful software, I do mind paying for things I wasn't told about or expected.
 
I guest, it's "Trial License"... that's meant it's free-temporary access feature and charge after end period times.
 
Ohm J said:
I guest, it's "Trial License"...
Click to expand...
That's certainly not as it was announced.
B

Thread 'Exciting News - Backuply Server Pro Now Free with Softaculous'

We're excited to announce a special offer. All Softaculous Premium licenses will now receive Backuply Server Pro at no additional cost.

Backuply Server Pro provides secure incremental cloud backups, one-click account restores, individual file restores, individual database restores, disaster recovery, etc.

Why Choose Backuply Server Pro?

  • Full Backups : Complete backups of all user(s) account on the server for reliable recovery.
  • Incremental Backups : Backuply Server supports incremental backups and is very efficient
  • Remote Backups ...
  • Like

You might want to contact Softaculous and ask what's the meaning of this and point to the post I linked to.
Or maybe @brijesh-soft can explain what is happening.
 
@Richard G
You can see the type "Trial", and the expired date is tomorrow.... so it's automatics renew the license before expired.

If it's "trial", it's not free, it's just temporary.

so just contact the Softaculous or Backuply for more information.
 
I`m just wondering, if this comes if you install it by yourself, instead of using the banner button from the softaculous admin backend, to install it. Maybe the both install options behave different.
 
I just checked my softaculous client area. I see no license there for Backuply, even i have it already installed (via Softaculous Admin backend with the banner button). And there is no new invoice, or amount deducted. So it really seems to come on how you install it. You should contact @brijesh-soft to get that sorted out.
 
Ohm J said:
If it's "trial", it's not free, it's just temporary.
Click to expand...
No the initial installation is trial. Then it automatically changes to free (or non paid registered if you want ot call it that way) license. Lots of licenses install as trial and change to registered after entering a license key (for the paid model).
In this case, the Softaculous premium license should take care of that, which makes it a non temporary license to use as announced.

As you could see, in same thread in @johannes case that worked correctly.

Looks like it needs to be installed in a different way to get it registered correly from what I read now here.
He should contact them anyway.
 
Hi,

Sorry for the delay. I just came across this thread.

To make things clear, Backuply Server Pro license is included with Softaculous Premium license for Free. So you should not be charged for the same. Also irrespective how you install Backuply if Softaculous is installed on the same server the offer is applicable.

When Backuply is installed on any server a 15 days trial license is issued by default. On the date of expiry of the Backuply trial license it will automatically check for a Softaculous license on the same IP and if it finds a Softaculous premium license the validity will be synced to the same Backuply license in the backend.

@DrWizzle If you can email us at [email protected] we will check your account and find the cause of the charge and fix the same and process the refund as well.
 
brijesh-soft said:
Hi,

Sorry for the delay. I just came across this thread.

To make things clear, Backuply Server Pro license is included with Softaculous Premium license for Free. So you should not be charged for the same. Also irrespective how you install Backuply if Softaculous is installed on the same server the offer is applicable.

When Backuply is installed on any server a 15 days trial license is issued by default. On the date of expiry of the Backuply trial license it will automatically check for a Softaculous license on the same IP and if it finds a Softaculous premium license the validity will be synced to the same Backuply license in the backend.

@DrWizzle If you can email us at [email protected] we will check your account and find the cause of the charge and fix the same and process the refund as well.
Click to expand...
Sorry for late reply, been out of the office for a few days. I'm not 100% sure but I think the billing may have been enabled, but that would've been done by default when I added the licences to my account. I wasn't aware of the billing bit and looks like it might've been my mistake in that case. Also wasn't sure if I had to add the licence to my account but did it anyways 😶I'll drop you an email in a bit with my account details and can only apologise if I messed something up. Just thought i'd post on here to let others know I was charged and to see if they had come across the same issue.
 
The Backuply license is not required to be added to your client area. It will work without that.

Infact when the license is auto renewed for Free with Softaculous license the Backuply Server license will be removed from your account as they are handled differently.
 
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