Brute force attacks: living a nightmare in InterServer.

jackbauer

Verified User
Joined
Dec 28, 2020
Messages
21
I don't know how to put this, but for the entire month I've been experiencing terrible slowdowns in my server. At first I thought it was some wordpress plugins, until one day I noticed it was a massive amount of Brute Force attacks that were slowing down the server. I've enabled all the default security features that comes with Direct Admin, not only it didn't solve the issue to the slightest, but it also blocked my own IP. After getting the IP unblocked, there it goes: can barely browse the site. Pages still taking forever to load. I was already using Openlitespeed+lsphp, but even so, it didn't fix a thing. Now InterServer keeps telling me to enable Cloud Flare. Damn it, how come all the security measures that comes with Direct Admin aren't even able to solve at least half the problem, now I have to use a free proxy?
I started with their 1 slice VPS for testing, and I can't even browse rebranded site that has like 6 visitors a day (according to Google Analytic).
I'm serious considering moving to a shared hosting, but I fear I might regret that, because my server is pretty fast in the intervals where the attackers are not making a mess. During the attacks, the serve load average is pretty damn high.

csf_small.png
ConfigServer Security & Firewall - csf v14.08​

Firewall Status: Enabled and Running​


The exploiters are trying to invade my entire website, in the logs I can even see listed an email account that doesn't even exist anymore and that I never used with interserver (what makes me suspicious of how the attackers got that mail account in the first place). Is this my fault or InterServer's fault? Should I move to another server?
 
if you server gets attack.. you will need to move to new server
you files may effected and etc...
 
I've been experiencing terrible slowdowns in my server.
we would need a lot of info to help you. but we could
So what is the Specs of the server, and the OS.
Are you the Admin aka root. OR is it a "managed" server?

Just because the firewall is running doesn't mean it setup correctly? Did you configure it all or just Install the software?

Lets start there.
 
The exploiters are trying to invade my entire website,
This is a common everyday occurrence on the WWW. Everyone gets BFed everyday all day. It is are you blocking them or not.
listed an email account that doesn't even exist anymore and that I never used with interserver
If you had ever been hacked before anywhere it's out there.. Like writing on the boys bathroom wall...

Did interserver say you have been hacked or you dont know. I can't tell from you post if you are just getting attacked or you know you got hacked.

If you are just getting attacked then there is hope.
 
And if its a DDOS then only the data center will be able to help you. By the time the traffic gets to your server its too late.
 
Hi, thx for the help. I haven't been hacked, and this site had the content migrated from Joomla to Wordpress, it never had any hacking issue,
although I can see they are trying to, as they're touching things like the login page. I'm just having a server overload, can barely use the website. Yes I have root access, it's a self managed VPS. As for the security, I'm in the ConfigServer Security & Firewall page, everything is already enabled, except for the payed features, what should I do here now?
Even my Direct Admin control panel got slow. Sometimes I wait up to 2 minutes to load a page.
 

Here's the log

Warning: The system load average is 10.11​


Ruby:
This is an automated message notifying you that the 5 minute load average on your system is 10.11.
This has exceeded the 10 threshold.

One Minute      - 15.94
Five Minutes    - 10.11
Fifteen Minutes - 4.85

top - 21:15:14 up 20:59,  0 users,  load average: 15.94, 10.11, 4.85
Tasks: 107 total,   6 running, 101 sleeping,   0 stopped,   0 zombie
%Cpu(s):  1.1 us, 91.5 sy,  0.0 ni,  7.4 id,  0.0 wa,  0.0 hi,  0.0 si,  0.0 st
MiB Mem :   3072.0 total,      0.1 free,   2994.3 used,     77.6 buff/cache
MiB Swap:   1024.0 total,    158.0 free,    866.0 used.     40.5 avail Mem

    PID USER      PR  NI    VIRT    RES    SHR S  %CPU  %MEM     TIME+ COMMAND
    516 mysql     20   0 1750404  53060      0 S  55.2   1.7  13:15.87 /usr/sbin/mysqld
  29529 root      20   0   42400    712    504 R  34.5   0.0   0:02.08 /usr/sbin/sendmail -f root -t
     89 root      20   0  126752     52      0 R  27.6   0.0   0:35.19 /usr/lib/systemd/systemd-journald
  29462 myuser+  20   0 2093880   1.7g  22944 R  27.6  56.1   0:42.90 lsphp:omains/mysite.com/private_html/index.php
    392 root      20   0  433108      0      0 S  24.1   0.0   0:28.87 /usr/sbin/rsyslogd -n
      1 root      20   0  250488    176     84 S  17.2   0.0   0:10.66 init -z
  29536 root      20   0   51144   1012    784 R  13.8   0.0   0:00.58 /usr/bin/top -c -b -n 1
  22538 apache    20   0   84164   6740    408 R   6.9   0.2   0:27.89 openlitespeed (lshttpd - #01)
  22539 apache    20   0   88040   2932     80 S   3.4   0.1   0:25.81 openlitespeed (lshttpd - #02)
     94 root      20   0   97168     16      0 S   0.0   0.0   0:00.78 /usr/lib/systemd/systemd-udevd
    110 root      20   0   25064      0      0 S   0.0   0.0   0:00.00 /usr/sbin/pure-certd -r /usr/local/bin/pureftpd_sni.sh -s /var/run/pure-certd.sock
    114 root      20   0   83676      0      0 S   0.0   0.0   0:00.78 /usr/lib/systemd/systemd-logind
    130 root      20   0   58264      0      0 S   0.0   0.0   0:00.00 /usr/sbin/saslauthd -m /run/saslauthd -a pam -n 2
    132 root      20   0   58264      8      0 S   0.0   0.0   0:00.00 /usr/sbin/saslauthd -m /run/saslauthd -a pam -n 2
    134 dbus      20   0   54072     40     16 S   0.0   0.0   0:04.91 /usr/bin/dbus-daemon --system --address=systemd: --nofork --nopidfile --systemd-activation --syslog-only
    381 mail      20   0   65912     12      4 S   0.0   0.0   0:00.38 /usr/sbin/exim -bd -q1h
    383 root      20   0   20764     32      0 S   0.0   0.0   0:02.69 /usr/local/directadmin/da-popb4smtp
    387 root      20   0   14596      4      4 S   0.0   0.0   0:00.16 /usr/sbin/dovecot -F
    389 root      20   0   78508      0      0 S   0.0   0.0   0:00.03 /usr/sbin/sshd -D [email protected],[email protected],aes256-ctr,aes256-cbc,[email protected],aes128-ctr,aes128-cbc [email protected],[email protected],[email protected],[email protected],hmac-sha2-256,hmac-sha1,[email protected],hmac-sha2-512 -oGSSAPIKexAlgorithms=gss-gex-sha1-,gss-group14-sha1- -oKexAlgorithms=curve25519-sha256,[email protected]+
    394 root      20   0    6508      0      0 S   0.0   0.0   0:00.00 /sbin/agetty -o -p -- \u --noclear tty2 linux
    395 root      20   0   22852      0      0 S   0.0   0.0   0:03.86 /usr/sbin/crond -n
    400 root      20   0    6508      4      0 S   0.0   0.0   0:00.00 /sbin/agetty -o -p -- \u --noclear --keep-baud console 115200,38400,9600 linux
    402 root      20   0  241868      0      0 S   0.0   0.0   0:00.21 /usr/sbin/pure-ftpd /etc/pure-ftpd.conf

Connection counts:
      1 189.81.219.12
      1 192.71.126.175
      1 192.71.3.26

IP '192.71.3.26' currently has '1' connections

Connection info for '192.71.3.26':
tcp       25      0 :443      192.71.3.26:41145       CLOSE_WAIT

/usr/sbin/ss output:
NetidState      Recv-Q Send-Q                          Local Address:Port                                     Peer Address:Port                                 
u_strESTAB      0      0                                           * -647198357                                          * -647186061                           
u_strESTAB      0      0                                           * -647185031                                          * -647184910                           
u_strESTAB      0      0                                           * -647182800                                          * -647185857                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185852                                          * -647182788                           
u_strESTAB      0      0                                           * -647185947                                          * -647185946                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184933                                          * -647185079                           
u_strESTAB      0      0                                           * -647185110                                          * -647185001                           
u_strESTAB      0      0                                           * -647185945                                          * -647185944                           
u_strESTAB      0      0                 /run/systemd/journal/stdout -647189163                                          * -647208965                           
u_strESTAB      0      0                                           * -647185924                                          * -647185923                           
u_strESTAB      0      0                                           * -647185928                                          * -647185927                           
u_strESTAB      0      0                                           * -588964236                                          * -588964237                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185903                                          * -647185905                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184961                                          * -647185026                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185815                                          * -647185818                           
u_strESTAB      0      0                                           * -588792357                                          * -588780381                           
u_strESTAB      0      0                                           * -647185056                                          * -647184976                           
u_strESTAB      0      0                                           * -647185077                                          * -647184932                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184998                                          * -647185103                           
u_strESTAB      0      0                                           * -588800866                                          * -588792778                           
u_strESTAB      0      0                     /var/run/dovecot/config -632197802                                          * -632233271                           
u_strESTAB      0      0                                           * -647190730                                          * -647196892                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186097                                          * -647198375                           
u_strESTAB      0      0                                           * -647185021                                          * -647184905                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184970                                          * -647185044                           
u_strESTAB      0      0                                           * -647185032                                          * -647184964                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184931                                          * -647185075                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -598887125                                          * -598887126                           
u_strESTAB      0      0                                           * -647185049                                          * -647184919                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -640173802                                          * -640173805                           
u_strESTAB      0      0                                           * -647190880                                          * -647181796                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186014                                          * -647198356                           
u_strESTAB      0      0                                           * -647185967                                          * -647185966                           
u_strESTAB      0      0                                           * -647185062                                          * -647184979                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186060                                          * -647198343                           
u_strESTAB      0      0                                           * -647185109                                          * -647184946                           
u_strESTAB      0      0                                           * -647177619                                          * -647185871                           
u_strESTAB      0      0                                           * -647185038                                          * -647184967                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184992                                          * -647185088                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -598887120                                          * -598887123                           
u_strESTAB      0      0                                           * -647185128                                          * -647184954                           
u_strESTAB      0      0                                           * -647185901                                          * -647185900                           
u_strESTAB      0      0                                           * -647185985                                          * -647185984                           
u_strESTAB      0      0                                           * -611048791                                          * -611046203                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184969                                          * -647185042                           
u_strESTAB      0      0                /var/run/dovecot/login/login -591782113                                          * -591782116                           
u_strESTAB      0      0                                           * -647185096                                          * -647184940                           
u_strESTAB      0      0                                           * -647194858                                          * -647194857                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184980                                          * -647185064                           
u_strESTAB      0      0                                           * -647185080                                          * -647184988                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185856                                          * -647182799                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186036                                          * -647184867                           
u_strESTAB      0      0                                           * -647185066                                          * -647184981                           
u_strESTAB      0      0                                           * -647185956                                          * -647185955                           
u_strESTAB      0      0                                           * -647185039                                          * -647184914                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185910                                          * -647185911                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184971                                          * -647185046                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184972                                          * -647185048                           
u_strESTAB      0      0                                           * -647185126                                          * -647184953                           
u_strESTAB      0      0                                           * -647185060                                          * -647184978                           
u_strESTAB      0      0                                           * -647184876                                          * -647186039                           
u_strESTAB      0      0                                           * -647182789                                          * -647185853                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186131                                          * -647184889                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186024                                          * -647186094                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186032                                          * -647186137                           
u_strESTAB      0      0                                           * -647185099                                          * -647184996                           
u_strESTAB      0      0                                           * -647198360                                          * -647186062                           
u_strESTAB      0      0                     /var/run/dovecot/config -591782118                                          * -591778963                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186013                                          * -647198342                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -615138448                                          * -615138449                           
u_strESTAB      0      0                                           * -647184879                                          * -647186040                           
u_strESTAB      0      0                                           * -598887126                                          * -598887125                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184954                                          * -647185128                           
u_strESTAB      0      0                                           * -598887127                                          * -598887124                           
u_strESTAB      0      0                   /var/lib/mysql/mysql.sock -588780381                                          * -588792357                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184912                                          * -647185035                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184936                                          * -647185085                           
u_strESTAB      0      0                                           * -647185906                                          * -647185904                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184926                                          * -647185065                           
u_strESTAB      0      0                                           * -647185071                                          * -647184929                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185964                                          * -647185965                           
u_seqESTAB      263    0                       /run/systemd/coredump -588763170                                          * 0                                   
u_strESTAB      0      0                                           * -647186100                                          * -647186096                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184941                                          * -647185098                           
u_strESTAB      0      0                                           * -647185940                                          * -647185939                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186016                                          * -647186065                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186025                                          * -647186099                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184973                                          * -647185050                           
u_strESTAB      0      0                                           * -647185951                                          * -647185950                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184985                                          * -647185074                           
u_strESTAB      0      0                                           * -647185028                                          * -647184962                           
u_strESTAB      0      0                 /run/systemd/journal/stdout -647180217                                          * -647186855                           
u_strESTAB      0      0                                           * -611048792                                          * -611048789                           
u_strESTAB      0      0                                           * -640169958                                          * -640173806                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186043                                          * -647184888                           
u_strESTAB      0      0                                           * -647185037                                          * -647184913                           
u_strESTAB      0      0                     /var/run/dovecot/config -615144655                                          * -615138450                           
u_strESTAB      0      0                                           * -632233268                                          * -632197800                           
u_strESTAB      0      0                                           * -595257798                                          * -595257797                           
u_strESTAB      0      0                 /run/systemd/journal/stdout -588883419                                          * 0                                   
u_strESTAB      0      0               /var/run/dovecot/stats-writer -611063142                                          * -611063143                           
u_strESTAB      0      0                                           * -647185822                                          * -647185820                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186134                                          * -647184898                           
u_strESTAB      0      0                 /run/systemd/journal/stdout -647181796                                          * -647190880                           
u_strESTAB      0      0                                           * -611063144                                          * -611063141                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185919                                          * -647185920                           
u_strESTAB      0      0                                           * -647181420                                          * -647181419                           
u_strESTAB      0      0                                           * -647185069                                          * -647184928                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185917                                          * -647185918                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185814                                          * -647185817                           
u_strESTAB      0      0                                           * -647185938                                          * -647185937                           
u_strESTAB      0      0                                           * -591778962                                          * -591782119                           
u_strESTAB      0      0                                           * -647182788                                          * -647185852                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185948                                          * -647185949                           
u_strESTAB      0      0                                           * -647185078                                          * -647184987                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185944                                          * -647185945                           
u_strESTAB      0      0                                           * -647185971                                          * -647185970                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184910                                          * -647185031                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185857                                          * -647182800                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184976                                          * -647185056                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184932                                          * -647185077                           
u_strESTAB      0      0                                           * -647185102                                          * -647184943                           
u_strESTAB      0      0                                           * -632233270                                          * -632233269                           
u_strESTAB      0      0                 /run/systemd/journal/stdout -647196892                                          * -647190730                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186124                                          * -647184868                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185970                                          * -647185971                           
u_strESTAB      0      0                                           * -647185978                                          * -647185975                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185923                                          * -647185924                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185926                                          * -647185929                           
u_strESTAB      0      0                                           * -588964237                                          * -588964236                           
u_strESTAB      0      0                                           * -647185905                                          * -647185903                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184934                                          * -647185081                           
u_strESTAB      0      0                                           * -647186138                                          * -647186120                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184984                                          * -647185072                           
u_strESTAB      0      0                                           * -647185085                                          * -647184936                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184905                                          * -647185021                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184979                                          * -647185062                           
u_strESTAB      0      0                                           * -647186077                                          * -647186019                           
u_strESTAB      0      0                     /var/run/dovecot/config -640173807                                          * -640169959                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184919                                          * -647185049                           
u_strESTAB      0      0                                           * -640173804                                          * -640173801                           
u_strESTAB      0      0                /var/run/dovecot/login/login -611046203                                          * -611048791                           
u_strESTAB      0      0                                           * -647185041                                          * -647184915                           
u_strESTAB      0      0                                           * -647185042                                          * -647184969                           
u_strESTAB      0      0                                           * -591782116                                          * -591782113                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184995                                          * -647185097                           
u_strESTAB      0      0                                           * -647198343                                          * -647186060                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185001                                          * -647185110                           
u_strESTAB      0      0                                           * -647182795                                          * -647185855                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185981                                          * -647185982                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184914                                          * -647185039                           
u_strESTAB      0      0                                           * -647185087                                          * -647184937                           
u_strESTAB      0      0                                           * -647198377                                          * -647186028                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185899                                          * -647185902                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184924                                          * -647185061                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186039                                          * -647184876                           
u_strESTAB      0      0                                           * -647184889                                          * -647186131                           
u_strESTAB      0      0                                           * -647184898                                          * -647186134                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -632197800                                          * -632233268                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186035                                          * -647184864                           
u_strESTAB      0      0                                           * -647185063                                          * -647184925                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184988                                          * -647185080                           
u_strESTAB      0      0                                           * -632233271                                          * -632197802                           
u_strESTAB      0      0                                           * -647182796                                          * -647185854                           
u_strESTAB      0      0                                           * -647184867                                          * -647186036                           
u_strESTAB      0      0                   /var/lib/mysql/mysql.sock -589036817                                          * -589036818                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -615138444                                          * -615138447                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186127                                          * -647184877                           
u_strESTAB      0      0                                           * -647185911                                          * -647185910                           
u_strESTAB      0      0                                           * -647185046                                          * -647184971                           
u_strESTAB      0      0                                           * -647185047                                          * -647184918                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184953                                          * -647185126                           
u_strESTAB      0      0                     /var/run/dovecot/config -599957731                                          * -599957732                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185930                                          * -647185933                           
u_strESTAB      0      0                                           * -647185084                                          * -647184990                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185908                                          * -647185909                           
u_strESTAB      0      0                                           * -647185065                                          * -647184926                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184929                                          * -647185071                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -599978234                                          * -599957730                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -599978233                                          * -599957729                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185912                                          * -647185913                           
u_strESTAB      0      0                                           * -647185127                                          * -647185009                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184962                                          * -647185028                           
u_strESTAB      0      0                                           * -647186855                                          * -647180217                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -611048789                                          * -611048792                           
u_strESTAB      0      0                                           * -647184886                                          * -647186130                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184913                                          * -647185037                           
u_strESTAB      0      0                                           * -615138449                                          * -615138448                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -632233269                                          * -632233270                           
u_strESTAB      0      0                                           * -595257797                                          * -595257798                           
u_strESTAB      0      0                                           * -647185965                                          * -647185964                           
u_strESTAB      0      0                                           * -647185098                                          * -647184941                           
u_strESTAB      0      0                                           * -647185929                                          * -647185926                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185941                                          * -647185942                           
u_strESTAB      0      0                                           * -647186099                                          * -647186025                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185950                                          * -647185951                           
u_strESTAB      0      0                                           * -647185074                                          * -647184985                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184983                                          * -647185070                           
u_strESTAB      0      0                                           * -647185082                                          * -647184989                           
u_strESTAB      0      0                                           * -647185918                                          * -647185917                           
u_strESTAB      0      0                                           * -647185817                                          * -647185814                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185937                                          * -647185938                           
u_strESTAB      0      0                                           * -647186066                                          * -647186063                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185820                                          * -647185822                           
u_strESTAB      0      0                                           * -611063143                                          * -611063142                           
u_strESTAB      0      0                                           * -647185922                                          * -647185921                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184908                                          * -647185027                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185819                                          * -647185821                           
u_strESTAB      0      0                                           * -647185055                                          * -647184921                           
u_strESTAB      0      0                                           * -647185076                                          * -647184986                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184943                                          * -647185102                           
u_strESTAB      0      0                                           * -615138450                                          * -615144655                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186028                                          * -647198377                           
u_strESTAB      0      0                                           * -647184868                                          * -647186124                           
u_strESTAB      0      0                                           * -647185022                                          * -647184959                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184917                                          * -647185045                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185975                                          * -647185978                           
u_strESTAB      0      0                                           * -647184862                                          * -647188078                           
u_strESTAB      0      0                                           * -647198359                                          * -647186015                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185966                                          * -647185967                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184907                                          * -647185025                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185957                                          * -647185958                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184987                                          * -647185078                           
u_strESTAB      0      0                                           * -647185942                                          * -647185941                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185871                                          * -647177619                           
u_strESTAB      0      0                                           * -647186055                                          * -647186053                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184937                                          * -647185087                           
u_strESTAB      0      0                                           * -647185103                                          * -647184998                           
u_strESTAB      0      0                                           * -591782117                                          * -591782114                           
u_strESTAB      0      0                                           * -598887123                                          * -598887120                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186105                                          * -647198378                           
u_strESTAB      0      0                                           * -647185129                                          * -647185010                           
u_strESTAB      0      0                                           * -647185203                                          * -647185202                           
u_strESTAB      0      0                                           * -647185982                                          * -647185981                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184915                                          * -647185041                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184916                                          * -647185043                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -591782114                                          * -591782117                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186074                                          * -647186078                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184986                                          * -647185076                           
u_strESTAB      0      0                   /var/lib/mysql/mysql.sock -589013527                                          * -589013528                           
u_strESTAB      0      0                                           * -640169959                                          * -640173807                           
u_strESTAB      0      0                                           * -647185048                                          * -647184972                           
u_strESTAB      0      0                                           * -647190997                                          * -647190996                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186061                                          * -647198357                           
u_strESTAB      0      0                 /run/dbus/system_bus_socket -647199293                                          * -647190973                           
u_strESTAB      8      0             /tmp/lshttpd/lsphp74.sock.10010 -589118336                                          * 0                                   
u_strESTAB      0      0                                           * -647185081                                          * -647184934                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185961                                          * -647185962                           
u_strESTAB      0      0                 /run/systemd/journal/stdout -647198269                                          * -647204339                           
u_strESTAB      0      0                                           * -647185072                                          * -647184984                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184991                                          * -647185086                           
u_strESTAB      0      0                                           * -647185061                                          * -647184924                           
u_strESTAB      0      0                                           * -599957729                                          * -599978233                           
u_strESTAB      0      0                                           * -647185059                                          * -647184923                           
u_strESTAB      0      0                                           * -647185913                                          * -647185912                           
u_strESTAB      0      0                                           * -647184880                                          * -647186128                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186046                                          * -647184897                           
u_strESTAB      0      0                                           * -632233267                                          * -632197799                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185009                                          * -647185127                           
u_strESTAB      0      0                /var/run/dovecot/login/login -599978232                                          * -599957728                           
u_strESTAB      0      0                /var/run/dovecot/login/login -598887119                                          * -598887122                           
u_strESTAB      0      0                                           * -647185933                                          * -647185930                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184966                                          * -647185036                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184990                                          * -647185084                           
u_strESTAB      0      0                                           * -647185070                                          * -647184983                           
u_strESTAB      0      0                                           * -599957730                                          * -599978234                           
u_strESTAB      0      0                                           * -647184864                                          * -647186035                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184925                                          * -647185063                           
u_strESTAB      0      0                                           * -647185079                                          * -647184933                           
u_strESTAB      0      0                                           * -647177620                                          * -647185872                           
u_strESTAB      0      0                                           * -615138446                                          * -615138443                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185853                                          * -647182789                           
u_strESTAB      0      0                                           * -647184877                                          * -647186127                           
u_strESTAB      0      0                                           * -647185040                                          * -647184968                           
u_strESTAB      0      0                                           * -591778963                                          * -591782118                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184918                                          * -647185047                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185959                                          * -647185960                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186092                                          * -647186095                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186120                                          * -647186138                           
u_strESTAB      0      0                                           * -647185979                                          * -647185976                           
u_strESTAB      0      0                                           * -647198374                                          * -647186026                           
u_strESTAB      0      0                                           * -647185208                                          * -647185201                           
u_strESTAB      0      0                                           * -647185821                                          * -647185819                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184921                                          * -647185055                           
u_strESTAB      0      0                     /var/run/dovecot/config -611063141                                          * -611063144                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185921                                          * -647185922                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184935                                          * -647185083                           
u_strESTAB      0      0                                           * -647185936                                          * -647185935                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185854                                          * -647182796                           
u_strESTAB      0      0                     /var/run/dovecot/config -598887124                                          * -598887127                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185931                                          * -647185932                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186063                                          * -647186066                           
u_strESTAB      0      0                                           * -647185949                                          * -647185948                           
u_strESTAB      0      0                                           * -647184885                                          * -647186042                           
u_strESTAB      0      0                                           * -647185027                                          * -647184908                           
u_strESTAB      0      0                 /run/systemd/journal/stdout -647188271                                          * -647188272                           
u_strESTAB      0      0                                           * -647185962                                          * -647185961                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186130                                          * -647184886                           
u_strESTAB      0      0                                           * -647185036                                          * -647184966                           
u_strESTAB      0      0             /tmp/lshttpd/lsphp74.sock.10010 -588792778                                          * -588800866                           
u_strESTAB      0      0                                           * -647185969                                          * -647185968                           
u_strESTAB      0      0                                           * -647198375                                          * -647186097                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184959                                          * -647185022                           
u_strESTAB      0      0                                           * -647185044                                          * -647184970                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647188078                                          * -647184862                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186019                                          * -647186077                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184964                                          * -647185032                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185927                                          * -647185928                           
u_strESTAB      0      0                                           * -647185902                                          * -647185899                           
u_strESTAB      0      0                                           * -647185026                                          * -647184961                           
u_strESTAB      0      0                                           * -647185818                                          * -647185815                           
u_strESTAB      0      0                                           * -640173805                                          * -640173802                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185946                                          * -647185947                           
u_strESTAB      0      0                                           * -647185958                                          * -647185957                           
u_strESTAB      0      0                                           * -647208965                                          * -647189163                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186015                                          * -647198359                           
u_strESTAB      0      0                                           * -647185025                                          * -647184907                           
u_strESTAB      0      0                                           * -647182799                                          * -647185856                           
u_strESTAB      0      0                                           * -647185043                                          * -647184916                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184940                                          * -647185096                           
u_strESTAB      0      0                 /run/systemd/journal/stdout -647194857                                          * -647194858                           
u_strESTAB      0      0                                           * -647198342                                          * -647186013                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184946                                          * -647185109                           
u_strESTAB      0      0         /var/run/dovecot/anvil-auth-penalty -647186053                                          * -647186055                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184967                                          * -647185038                           
u_strESTAB      0      0                                           * -589013528                                          * -589013527                           
u_strESTAB      0      0                                           * -598887122                                          * -598887119                           
u_strESTAB      0      0                                           * -647198378                                          * -647186105                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185010                                          * -647185129                           
u_strESTAB      0      0                                           * -647185202                                          * -647185203                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185900                                          * -647185901                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185984                                          * -647185985                           
u_strESTAB      0      0                                           * -647198356                                          * -647186014                           
u_strESTAB      0      0                                           * -647190973                                          * -647199293                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184989                                          * -647185082                           
u_strESTAB      0      0                                           * -647185960                                          * -647185959                           
u_strESTAB      0      0                                           * -647204339                                          * -647198269                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184930                                          * -647185073                           
u_strESTAB      0      0                                           * -647185086                                          * -647184991                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185968                                          * -647185969                           
u_strESTAB      0      0                                           * -647186078                                          * -647186074                           
u_strESTAB      0      0                                           * -647185075                                          * -647184931                           
u_strESTAB      0      0                /var/run/dovecot/login/login -640173801                                          * -640173804                           
u_strESTAB      0      0                 /run/systemd/journal/stdout -647190996                                          * -647190997                           
u_strESTAB      0      0                                           * -599957728                                          * -599978232                           
u_strESTAB      0      0                                           * -599957732                                          * -599957731                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185935                                          * -647185936                           
u_strESTAB      0      0                                           * -647185035                                          * -647184912                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185904                                          * -647185906                           
u_strESTAB      0      0                                           * -647185064                                          * -647184980                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186062                                          * -647198360                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184923                                          * -647185059                           
u_strESTAB      0      0                                           * -615138447                                          * -615138444                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185914                                          * -647185915                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186128                                          * -647184880                           
u_strESTAB      0      0                /var/run/dovecot/login/login -632197799                                          * -632233267                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184978                                          * -647185060                           
u_strESTAB      0      0                                           * -647184888                                          * -647186043                           
u_strESTAB      0      0                                           * -647186094                                          * -647186024                           
u_strESTAB      0      0                                           * -647186137                                          * -647186032                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184996                                          * -647185099                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186123                                          * -647184865                           
u_strESTAB      0      0                                           * -647184865                                          * -647186123                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184981                                          * -647185066                           
u_strESTAB      0      0                                           * -589036818                                          * -589036817                           
u_strESTAB      0      0                /var/run/dovecot/login/login -615138443                                          * -615138446                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647185955                                          * -647185956                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186040                                          * -647184879                           
u_strESTAB      0      0                     /var/run/dovecot/config -647184968                                          * -647185040                           
u_strESTAB      0      0                                           * -647185909                                          * -647185908                           
u_strESTAB      0      0                                           * -647185045                                          * -647184917                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647184928                                          * -647185069                           
u_strESTAB      0      0                                           * -647185083                                          * -647184935                           
u_strESTAB      0      0                                           * -647185915                                          * -647185914                           
u_strESTAB      8      0             /tmp/lshttpd/lsphp74.sock.10010 -589050376                                          * 0                                   
u_strESTAB      0      0               /var/run/dovecot/stats-writer -591782119                                          * -591778962                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647185976                                          * -647185979                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186026                                          * -647198374                           
u_strESTAB      0      0                 /run/dbus/system_bus_socket -647185201                                          * -647185208                           
u_strESTAB      0      0                                           * -647184897                                          * -647186046                           
u_strESTAB      0      0                                           * -647185920                                          * -647185919                           
u_strESTAB      0      0                                           * -647181419                                          * -647181420                           
u_strESTAB      0      0                /var/run/dovecot/login/login -647186042                                          * -647184885                           
u_strESTAB      0      0                                           * -647188272                                          * -647188271                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -640173806                                          * -640169958                           
u_strESTAB      0      0                                           * -647185088                                          * -647184992                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185855                                          * -647182795                           
u_strESTAB      0      0                     /var/run/dovecot/config -647185872                                          * -647177620                           
u_strESTAB      0      0                      /var/run/dovecot/anvil -647186096                                          * -647186100                           
u_strESTAB      0      0                                           * -647185097                                          * -647184995                           
u_strESTAB      0      0                                           * -647185932                                          * -647185931                           
u_strESTAB      0      0               /var/run/dovecot/stats-writer -647185939                                          * -647185940                           
u_strESTAB      0      0                                           * -647186065                                          * -647186016                           
u_strESTAB      0      0                                           * -647186095                                          * -647186092                           
u_strESTAB      0      0                                           * -647185050                                          * -647184973                           
u_strESTAB      0      0                                           * -647185073                                          * -647184930                           
tcp  LAST-ACK   0      1116                           :80                                     192.71.126.175:34331                               
tcp  CLOSE-WAIT 25     0                              :443                                       192.71.3.26:41145                               
tcp  ESTAB      0      0                              :21                                      189.81.219.12:10966                               

Top Memory Usage:
myuser+   29462 11.7 56.4 2096128 1777192 ?     Dsl  21:09   0:46 lsphp:omains/mysite.com/private_html/index.php
mysql        516  1.0  1.6 1750404 51356 ?       Ssl  00:15  13:21 /usr/sbin/mysqld
apache     22538  0.3  0.2  84164  8076 ?        S    18:55   0:28 openlitespeed (lshttpd - #01)
root       29580  0.0  0.1  44592  3384 ?        R    21:15   0:00 /bin/ps aux
root       29577  0.0  0.1 250492  4488 ?        RNs  21:15   0:00 (coredump)
root       29506  3.0  0.1  96940  5688 ?        R    21:12   0:05 lfd - child closing
root           1  0.0  0.1 250488  5472 ?        Ss   00:15   0:10 init -z       
myuser+   29525  2.1  0.1 308300  3460 ?        Rs   21:14   0:01 lsphp:omains/mysite.com/private_html/index.php
root       29583  0.0  0.0  38072  1364 ?        Rs   21:15   0:00 /usr/sbin/exim -Mc 1kwFP9-0007gH-NF
root       29582  0.0  0.0   4356   732 ?        S    21:15   0:00 head

Virtual Memory Info:
procs -----------------------memory---------------------- ---swap-- -----io---- -system-- --------cpu-------- -----timestamp-----
 r  b         swpd         free         buff        cache   si   so    bi    bo   in   cs  us  sy  id  wa  st                 EST
 6  0       282960      1032616            0       223812    0    0    20    12    0   53   1   1  98   0   0 2021-01-03 21:15:56
 0  3       258780      2751564            0       262864   12    0  9976  1292    0 1083  20  27  53   0   0 2021-01-03 21:15:57
 0  0       257680      2723780            0       285948    0    0 12660    12    0 1068  12  12  77   0   0 2021-01-03 21:15:58

Current MySQL Queries
1    system user        NULL    Daemon    NULL    InnoDB purge worker    NULL    0.000
2    system user        NULL    Daemon    NULL    InnoDB purge coordinator    NULL    0.000
3    system user        NULL    Daemon    NULL    InnoDB purge worker    NULL    0.000
4    system user        NULL    Daemon    NULL    InnoDB purge worker    NULL    0.000
5    system user        NULL    Daemon    NULL    InnoDB shutdown handler    NULL    0.000
1764    da_admin    localhost    NULL    Query    0    Init    SHOW FULL PROCESSLIST    0.000


================================
Automated Message Generated by DirectAdmin 1.61.5
 
Start here.

brutecount=5

brute_force_time_limit=86400

brute_force_log_scanner=1

ip_brutecount=10


When you look through this. Make sure bruteforce is on. Set brutecount to like 3-5. Turn log scanning and Wordpress features on.
Then go to the bruteforce monitor and look at failed login attempts. Any with a count higher than about 10 select them and choose block.
I assume this is a new server and you installed it? Or did you have the hosting company do it?
 
Start here.

brutecount=5

brute_force_time_limit=86400

brute_force_log_scanner=1

ip_brutecount=10


When you look through this. Make sure bruteforce is on. Set brutecount to like 3-5. Turn log scanning and Wordpress features on.
Then go to the bruteforce monitor and look at failed login attempts. Any with a count higher than about 10 select them and choose block.
I assume this is a new server and you installed it? Or did you have the hosting company do it?

New server, the host company installed it. This is my first VPS, for years I used shared hosting. I didn't even get something robust, I just signed up for this plan because I wanted something a bit faster than what I already had, and the price different is only $1+.
 
By the way, I've already settle Brute Force limit in wordfence security, will it conflict with the direct admin configuration? Also, what 86400 stands for? milliseconds?
 
Oh great, now I can't even log in the control panel. It's saying the login data is incorrect. Looks like someone managed to hack the Direct Admin.
 
I wouldn't say that easy that someone managed to hack your account in your Panel, sometimes services are getting hanged because of high server load.
You should try a restart and access through SSH or ask for support from your host if it's a managed server.
 
Wordpress..... Need I say more!

Have you installed MalDet? (can be difficult on a VPS/etc if you want live monitoring)
 
If you can login or with backup and restore then disable that ... user / resell account as fast as possible and set limits for that one to almost zero!
Also the mailaccounts !

If it is DA with only 1 user in License then ask your hoster or DA for support and extra user if possible.

After that ofcourse with al new secure pass and certs, you can go to try clean and setup....

Some times if we see load rising they are trying to do sql injections in CMS systems, automated so then try blocking ip's as fast as possible could help, they go on to other victims .
If manually and you are in focus of someone trying to damage you or sites / persons on server it is hard, and you need a good ddos service and maybe much more.
 
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By the way, I've already settle Brute Force limit in wordfence security, will it conflict with the direct admin configuration? Also, what 86400 stands for? milliseconds?
That’s not the server. You have to protect the entire server. You are the server admin now.

see vps isn’t some cooler version of shared
Shared is maintained by the hosting company. So they protect it and watch it. It’s managed by people that know how. Sure you share that server with others.

vps is moving to your own server. Sure it has more freedom and power. Your sharing here to on a smaller scale. However you are now the owner and captain. Because it’s unmanaged that’s why it’s cheaper only a dollar more. Go look at a managed price for the same thing. You have to learn more than how to install plugins and type posts. Now you have to hire someone or learn server management.
 
That’s not the server. You have to protect the entire server. You are the server admin now.

see vps isn’t some cooler version of shared
Shared is maintained by the hosting company. So they protect it and watch it. It’s managed by people that know how. Sure you share that server with others.

vps is moving to your own server. Sure it has more freedom and power. Your sharing here to on a smaller scale. However you are now the owner and captain. Because it’s unmanaged that’s why it’s cheaper only a dollar more. Go look at a managed price for the same thing. You have to learn more than how to install plugins and type posts. Now you have to hire someone or learn server management.
I thank you for all the help, but that last advice was kinda unnecessary. Please don't talk to me as if you could just judge me based on what I said about this being my first VPS. You haven't been through all I've been with this company.
I'm well aware that I manage this thing, but I'm also aware that it's not like I have absolutely full access, since I can't even change the root username, and every time something awful happens, they're the only ones that can solve it, even if I restart the server from my account.
Also, self managed doesn't mean they should just throw the entire thing unprotected and not give a damn about their costumers when they need urgent help. If you rent a house for someone, you don't leave the person without doors and windows on the house, telling them to just use their own doors and windows to prevent strangers from invading the house, just because they're the only ones living there.
I had a problem so serious yesterday that even as root I still couldn't login. Another thing, with all the security measures I've taken so far, also with the changes they've made, including using litespeed, it should have had solved at least 20% of the problem, but now it's twice worse. I'll just get self-managed VPS in another hosting company with a better support, Interserver is not a good company on average also. I've seen companies with better ratings on HostAdvice, charging way more than just $6 a month for self-managed VPS. So judging by what I've read, and from self-experience, I can only conclude they're taking advantage on newcomers.
 
Unlimited Storage on shared hosting....... No such thing...... I stay away from anything 'unlimited', marketing ploy......

But as people say, if you pay peanuts, you get peanuts.....
 
Unlimited Storage on shared hosting....... No such thing...... I stay away from anything 'unlimited', marketing ploy......

But as people say, if you pay peanuts, you get peanuts.....
Always (almost) in the very very small text you can then read about some as fair use policies, we have one site at such hoster, and yes they did throw out custommers who are (to) heavy users without any warning hihi. ;)

I think myself a VPS (self managed REAL full SSD, with a DA panel license, backup, reversip..., snapshot and some more as little support options) with all needed things should be about starting price round 30-45 euro per month excl taxes, that is then the light one.


You can have some cheaper then with unlimited, but they have then in the contract if you are heavy user they throttle bandwith port to 100 M
 
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I thank you for all the help
You are welcome. I don't feel like I helped you alot. Mostly you are focused on the company instead of the issues to me.
judge me based on what I said
Yes we are making an assessment (judgement) base on the posts you write. It's all we have. We dont even know you and we dont have all day to talk. When you asked for help you told us you did know in the first post. So dont look at a gift horse's mouth.
You haven't been through all I've been with this company.
Not this company but others I assure you.. Again not what we are here for.. We are here to help you with technical issues. We are just like you just users we dont work for Directadmin or the company you are dealing with.
I have absolutely full access, since I can't even change the root username
If you have root access you have full access. No you can't change the root username that would break everything.
they're the only ones that can solve it
Isn't this because you haven't taught yourself how to fix it. OR went to school to be a IT unix admin. I am not judging you here you be honest and tell us.
self managed doesn't mean they should just throw the entire thing unprotected
Actually that is pretty accurate.
If you rent a house for someone, you don't leave the person without doors and windows on the house
You didn't rent a house. You only bought the land. When you buy a VPS all you are paying for is the the VM = all this equals is a blank computer. They asked you which OS you wanted and maybe if you wanted a panel of some kind. They did that as a gesture for you as a customer. You didnt rent a house. If you think you did you know now. Unless you are paying for managed service you are on your own. Yes some companies help more than others, in general unmanaged = you do it all. Think anything else is folly
'll just get self-managed VPS in another hosting company with a better support
You can always do that it's your choice. You keep talking about how bad they are. To be clear we dont work for them or care about companies. If you want real tech help we can help. Even when you go somewhere else we will be here.
So judging by what I've read, and from self-experience, I can only conclude they're taking advantage on newcomers.
Not sure did you full read the TOS? As a user you have obligations as well.

No one on this forum is here to offend or hurt you. We want to help you. If you feel I have "judged" in some wrong way. Has you hosting company had a long a meaning full dialog with you like this?

You have a few choices to make.
Find a new host.
Learn to be a admin or not.

Either way we will be here to help you..
 
Unlimited Storage on shared hosting....... No such thing......
Yep overselling... it is very popular in LARGE companies. Even the cel phone companies do it Unlimited Data...HAHAHA Only thing unlimited is the Love of Jesus Christ..
 
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