Can send emails to customers on the same server

[max2000]

Can't send emails to customers on the same server

Hi,

This also an email issue. Sorry, I am writting to much about email issues, but emails are my core business. I need to solve all emails problems in order to keep satisfied customers and running business.

Here today's problem:

Customers hosted on the same server can't communicate by email with each others. This problem doesn't affect all customer, but part of them. My very own work email is located on a server that host about 300 customers. I can't drop an email to part of them and part of them are unable to write me too.

For those, I use a gmail alternate address. But it doesn't look professional.

With some of these problematic customers the error beggins when I clic on SEND on my Thunderbird email software. The message is:

"An error occured while sending mail. The mail server responded: .Please verify that you email address is correct in your Mail preferences and try again."

If I use webmail to force sending, the email bounces with this message:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:



Thank you for your help.

 

[nobaloney]

While I don't use Thunderbird, that sounds like a message you'll get if the server can't verify your sending address.

I've posted before that DA servers will not receive email from anyone with a nonroutable or nonexistent email address, as then it couldn't return it if it had to.

Log into the server as root, and do:

tail -f /var/log/exim/rejectlog

while attempting to send an email, and if you can't figure out the problem from the error messages, then post the error messages.

I can understand if you don't want to post the error messages as they contain email information, but this isn't easily traceable without real information.

Jeff

 

[max2000]

Thank you Jeff But my email address is correct and routable.

I browsed the rejectlog and I found such line many times :

2005-04-02 01:17:20 plain authenticator failed for line-zh-112-121.adsl.econophone.ch [212.53.112.121]: 535 Incorrect data (set_id=st aff@ edel weisshos ting.co m)

Where is st aff @edel weis shost ing.co m is my email address.

 

[nobaloney]

You might want to ask for help from DA support.

Jeff