Cannot do website backups, function NOT Enabled.

A

acarter3

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It seems my website hosting company went out of business, for I only found out because software was not being updated my them as usual. My website is still up, but theirs is not, their phone does not work, and their supports does not reply, so assuming they are out of business.

I only know my regular User Login Credential. The hosting company did not give me any Admin Credentials. I want to do a website backup before my website shuts down and if I move to another hosting company, and need to set up my website there. The backup website function, when I do it, says NOT Enabled.

Also, their is not change Admin Password under Accounts on Direct Admin I can access.

How do I get the Backup Website function enabled, or find out the Admin User/Passwd since my Website Hosting Company seems to be out of business?
 
Hello,

If you have only user's level access, then you might copy the site to your disk over FTP and use phpMyAdmin to dump SQL databases.
 
zEitEr said:
Hello,

If you have only user's level access, then you might copy the site to your disk over FTP and use phpMyAdmin to dump SQL databases.
Click to expand...
Hi Alex, thanks for replying. I can access my website via FTP, but don't see any way to create a Tar File. Do you know if that can be done, when logged in of FTP? Do if I cannot create a tar file, do I have to just download the file structure staring at the root? As far as dumping the SQL databases, I think I can do that with phpMyAdmin.

Do you know if their is a phone number for Direct Admin?
 
If you have only FTP, you can not create a tar-archive on a remote FTP-server. You will need to download the all files/directories recursively. If your login details allows you to SSH to the server, then you might create a TAR-file in CLI over SSH.

I don't have a phone number for DirectAdmin.
 
@acarter3
This forum doesn't relate to any hosting business, it's just software management.
If you're not Server/License owner, please contact your real hosting provider.
 
zEitEr said:
If you have only FTP, you can not create a tar-archive on a remote FTP-server. You will need to download the all files/directories recursively. If your login details allows you to SSH to the server, then you might create a TAR-file in CLI over SSH.

I don't have a phone number for DirectAdmin.
Click to expand...
Thanks Alex :)
 
acarter3 said:
they are out of business and cannot be contacted.
Click to expand...
Ai that's bad. Indeed via FTP download then and then try to get to phpmyadmin to be able to download your databases.

acarter3 said:
Do you know if their is a phone number for Direct Admin?
Click to expand...
That is of no use as they can't help you with that, they can't change DA options remotely and you're not a DA customer either in fact. ;)
 
Richard G said:
That was the problem here, he only had his user access, no ssh, no admin pass. But it's good to know that is possible too.
Click to expand...

Richard, do me a favour and read for which server a SSH access is required please :)

I mentioned the possibility to mount a remote FTP to another Linux server not just for informing. It is a working solution for this particular case, when you need to copy a big amount of data from another FTP. Usually you would need to download everything from FTP to a home/office laptop/PC, and then copy this data to another hosting. But if you have a new Linux server with SSH ready, you can mount a remote FTP to the new server and sync everything directly.
 
Oeps, sorry... I misread, am too busy at the moment causing me missing that. I'll take some rest.
Thanks for explaining.
 
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