Hi DirectAdmin Community,
I'm having trouble setting up my email account (webmaster@REDACTED) on iPhone Mail and Outlook (desktop/mobile), though webmail at https://redacted/roundcube works perfectly with the same credentials. I'm using DirectAdmin with the default mail setup (Dovecot/Exim, I believe). Hoping someone can point me in the right direction!
Thanks,
I'm having trouble setting up my email account (webmaster@REDACTED) on iPhone Mail and Outlook (desktop/mobile), though webmail at https://redacted/roundcube works perfectly with the same credentials. I'm using DirectAdmin with the default mail setup (Dovecot/Exim, I believe). Hoping someone can point me in the right direction!
Details:
- Email: webmaster@REDACTED
- Webmail: Works fine (Roundcube via HTTPS)
- Server Settings(from DirectAdmin's Outlook config):
- IMAP/POP Server: mail.REDACTED (IMAP port 993, POP 995, SSL/TLS)
- SMTP Server: mail.REDACTED (port 587, STARTTLS)
- Username: Full email (webmaster@REDACTED)
- Password: Correct (verified via webmail)
- Issue: Both iPhone Mail and Outlook fail to connect (incoming or outgoing). I get errors like "Cannot connect to server" or "Authentication failed" (exact message varies).
- Tried:
- Re-adding accounts with SSL/TLS for IMAP (993) and SMTP (587).
- Verified username/password are correct.
- Ensured ports 993, 995, 587 are open (tested with telnet mail.REDACTED 587).
- Checked MX records (points to mail.REDACTED).
- No quota issues in DirectAdmin's Email Accounts.
- Server: Running DirectAdmin (latest version, I think—how do I confirm?). I use Comodo SSL for REDACTED but not mail.REDACTED. do i have to buy additional SSL for mail.REDACTED?
- Logs: I checked /var/log/maillog but didn't see clear errors (happy to share specific lines if needed).
Questions:
- Could this be an SSL/TLS mismatch? Webmail uses HTTPS, but maybe apps are stricter?
- Are there specific DirectAdmin settings (e.g., Dovecot/Exim config) I should check in CustomBuild or elsewhere?
- Has anyone run into iPhone/Outlook rejecting mail.REDACTED despite webmail working?
- Any debugging tips (e.g., specific log commands or DirectAdmin tools)?
Thanks,
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