DA refuses to install

dorucrisan

dorucrisan

Verified User
Joined
Oct 23, 2021
Messages
184
Location
Bucharest / Romania
For several days I was experienced problems with a DA server that was previously working. Looked like DNS problem first, then, I changed to another IP asnd tried to reinstall a clean copy. It does not install. I see this message:

* Installing pre-install packages ....

*

*****************************************************



Checking quotas...

Running quotacheck

Done quotacheck

detecting installation environment: Post "https://licensing.directadmin.com/install": context deadline exceeded

[root@server-5-2-136-71 ~]#

License is valid until Sep 11 2025.

1751553818985.png


Any ideea what the problem might be?
Thanks.
 
Thanks, I tried with other domain, other name servers, other physical machine, same issue. There is a problem with the license \i guess but looks valid.

1751606910772.png


What is that "context deadline exceeded" please?
 
dorucrisan said:
Thanks, I tried with other domain, other name servers, other physical machine, same issue. There is a problem with the license \i guess but looks valid.

View attachment 9118

What is that "context deadline exceeded" please?
Click to expand...
As I can see you created the support ticket with that issue and it is replied by me.
Let's continue checking the License issue there in the ticket.
 
Yes thank you for the reply but still not working. Managed to finish install but I get error message for a valid license. I ran that curl....and nothing, same license error. I sent you detailes in the ticket.

1751623073917.png
 
ericosman said:
Can you ping to licensing.directadmin.com or does this also fail?
Click to expand...
Does not ping right:

login as: root
[email protected]'s password:
Last login: Fri Jul 4 12:50:52 2025 from 5.2.136.14
[root@server-5-2-136-71 ~]# ping licensing.directadmin.com
ping: licensing.directadmin.com: Name or service not known
[root@server-5-2-136-71 ~]#

I suspect there is an issue on that end as it connected to DA server for install.
 
Ohm J said:
can you show the current resolver ?

Code: 
cat /etc/resolv.conf
Click to expand...
login as: root
[email protected]'s password:
Last login: Fri Jul 4 13:29:00 2025 from 5.2.136.14
[root@server-5-2-136-71 ~]# cat /etc/resolv.conf
# Generated by NetworkManager
nameserver 213.154.124.1
nameserver 193.231.252.1
[root@server-5-2-136-71 ~]# cat /etc/resolv.conf

Those are DNS's provided vy internet provider.
 
Last edited:
those resolver have some weird problem.

this is just temporary test,
try change the resolver into
Code: 
nameserver 1.1.1.1
nameserver 8.8.8.8
nameserver 8.8.4.4

and test ping/curl to "licensing.directadmin.com" again.

p.s. Since it's generate by NetworkManager, directly change the DNS in "/etc/resolv.conf" will reset to the old value after reboot.
 
Ohm J said:
those resolver have some weird problem.

this is just temporary test,
try change the resolver into
Code: 
nameserver 1.1.1.1
nameserver 8.8.8.8
nameserver 8.8.4.4

and test ping/curl to "licensing.directadmin.com" again.

p.s. Since it's generate by NetworkManager, directly change the DNS in "/etc/resolv.conf" will reset to the old value after reboot.
Click to expand...
Thank you so much, it worked. Even after reboot, with old values in place, as before, it is still working. Don't know what the problem was.
 
Richard G said:
You can only use 1.1.1.1 and 8.8.8.8 in /etc/resolv.conf you can not configure them as your nameservers.
You either have to use your own server ip's for that or use external DNS.

intoDNS: geovision.ro - check DNS server and mail server health

intoDNS: Checking health and configurtion of DNS server and mail server for domaingeovision.ro.
intodns.com intodns.com
Click to expand...
Thanks Richard, correct, my bad. I forgot them in this way while trying to connect to DA front. I am changing now to server IP as I normally do.

Later edit: it is OK now thanks all.
 
Last edited:
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