directadmin.com Two-Factor Authentication LOCKED OUT

B

brandonjjones57

Verified User
Joined
Mar 16, 2022
Messages
6
I cannot access my profile on Directadmin.com. I have the username and password, however, long story short, I do not have the 2FA code on Google Authenticator anymore. I have emailed all the contact emails for directadmin.com and submitted the contact form requesting assistance. It has been 8 days now since my first contact and I have not heard anything from them. I cannot submit a support ticket, as I cannot log in to my account due to 2FA. Any ideas? I know this is my fault as I no longer have the 2FA nor the scratch codes... Please be gentle. lol
 
I think the gentle answer is to cancel the billing from your side (PayPal/Stripe), then just order a new license in a new account. You'd have to run our getLicense.sh script to grab the new key, but that only takes 1 or 2 seconds. :) You wouldn't have any downtime as a result of doing this.
 
I have a "lifetime license" that I purchased from you in early 2018. That will not work. How else can I get in?
 
Peter Laws said:
Surely 2FA could be disabled on that account for them to login and re-register 2FA?
Click to expand...
One would hope. I have sent emails to all the directadmin.com emails 9 days ago and still do not have a reply.

I just discovered that I, in fact, have all my 2FA codes on Google Authenticator from my old phone. This means that I did not set up 2FA on directadmin.com. Additionally, my lifetime license is showing expired and I cannot log in to my DA server. I'm guessing someone got into my account and took my license.

Once I regain access to directadmin.com then I will be able to reset the license code and all should be well. Until then I cannot do anything.
 
Aside from your client panel issue, assuming your license is still valid, you could try reactivating DA on your server by upgrading to the latest version:

Code: 
/usr/local/directadmin/scripts/getDA.sh current

and running the license auto renew command:

Code: 
/usr/local/directadmin/scripts/getLicense.sh auto
systemctl restart directadmin

If this doesn't work you'll need to have access to your client panel to be able to view your license key.

@DirectAdmin Sales Surely he could prove his identity to you by uploading a .txt file on the server attached to the license or something similar.
 
Last edited:
Thanks @wtptrs -- I was just typing it as you were. I suggest this as the first & easiest solution:

Code: 
/usr/local/directadmin/scripts/getDA.sh current
service directadmin restart

It may not be that the license is expired -- just that you are enough versions behind that the server is having trouble with our new licensing infrastructure.
 
brandonjjones57 said:
Additionally, my lifetime license is showing expired and I cannot log in to my DA server.
Click to expand...

Important: Upgrade your DirectAdmin to ensure compatibility with our new licensing system

We'd like to announce that we're shutting down our old licensing infrastructure. Our more advanced key-based system has been operating for months already, and we are now ready to formalize this system as the future of DirectAdmin licensing. If you are running any of our last three releases...
forum.directadmin.com forum.directadmin.com

See if you have EOL OS?
 
wtptrs said:
Aside from your client panel issue, assuming your license is still valid, you could try reactivating DA on your server by upgrading to the latest version:

Code: 
/usr/local/directadmin/scripts/getDA.sh current

and running the license auto renew command:

Code: 
/usr/local/directadmin/scripts/getLicense.sh auto
systemctl restart directadmin

If this doesn't work you'll need to have access to your client panel to be able to view your license key.

@DirectAdmin Sales Surely he could prove his identity to you by uploading a .txt file on the server attached to the license or something similar.
Click to expand...
Thank you, wtptrs! That fixed the license and got me into the DA server.

FYI As for my DA version, I am running DirectAdmin 1.63.7. So it's not a version error that locked me out.

To: DirectAdmin Support
I still need a response from you concerning the 2FA on directadmin.com. Please contact me via email and I will verify in every way that I can so that I can regain access to my directadmin.com online account.
 
brandonjjones57 said:
I just discovered that I, in fact, have all my 2FA codes on Google Authenticator from my old phone. This means that I did not set up 2FA on directadmin.com.
Click to expand...
brandonjjones57 said:
I still need a response from you concerning the 2FA on directadmin.com.
Click to expand...
If you have the codes cant you get in? I think I am missing something here?

wtptrs said:
prove his identity to you
Click to expand...
This currently why I don't use 2fa on directadmin. There is no alternate way for a user to reclaim their account like security questions. OR away to disable 2FA. If you loose your phone or your scratch codes you are done.
 
bdacus01 said:
If you have the codes cant you get in? I think I am missing something here?
Click to expand...
I meant that I have all of my old codes, but directadmin.com wasn't on there. I don't remember ever setting up 2FA on directadmin.com. If I did, I would've had the code on Google Authenticator. So my guess is I did not set up 2FA.

Directadmin, I am humbly asking for your assistance. I need to regain access to my account. I need a response. Facebook, GoDaddy, Gmail, CPanel, and many other companies have contingencies for losing 2FA codes. I need assistance. I can send an email from Gmail at the same IP as my server license, I can forward you the emails you sent me with my license code and client ID, as well as the email confirmation when I requested 2 server IP changes on the same day due to the wrong IP being entered. I can do anything you want on the DA server now that I have access. Please work with me. Thank you.
 
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