Directadmin does not start after i tried to update it from admin panel

mahmoodmoradian

Verified User
Joined
Sep 1, 2019
Messages
7
Hi,

Sorry for my English.
I tried to update DirectAdmin from custombuild in control panel.
After that directadmin does not start with
Code:
service directadmin start
.

This is the error after trying to start:
Code:
Job for directadmin.service failed because a fatal signal was delivered to the control process. See "systemctl status directadmin.service" and "journalctl -xe" for details.
And here is the result of "journalctl -xe"
Code:
-- Unit directadmin.service has begun starting up.
Sep 02 10:48:48 server.green.ir kernel: directadmin[30320]: segfault at 8600000 ip 00000000082e940e sp 00000000ffeb31a0 error 6 in directadmin[8048000+459000]
Sep 02 10:48:48 server.green.ir systemd[1]: directadmin.service: control process exited, code=killed status=11
Sep 02 10:48:48 server.green.ir systemd[1]: Failed to start DirectAdmin Web Control Panel.
-- Subject: Unit directadmin.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit directadmin.service has failed.
--
-- The result is failed.
Sep 02 10:48:48 server.green.ir systemd[1]: Unit directadmin.service entered failed state.
Sep 02 10:48:48 server.green.ir systemd[1]: directadmin.service failed.
Sep 02 10:48:48 server.green.ir polkitd[24465]: Unregistered Authentication Agent for unix-process:30304:464907790 (system bus name :1.158938, object path /org/freedesktop/PolicyKit1/AuthenticationAgent, locale en_US.UTF-8) (disconnected from bus)
I tried many ways ( For instance updating directadmin manually ) and searched my problem in the entire forum and I didn't get any solution to solve it.
so I will be appreciated if you could help me.
 

smtalk

Administrator
Staff member
Joined
Aug 22, 2006
Messages
8,340
Location
LT, EU
Please make sure your OS matches the license. Check /var/log/directadmin/error.log for more information.
 

mahmoodmoradian

Verified User
Joined
Sep 1, 2019
Messages
7
Please make sure your OS matches the license. Check /var/log/directadmin/error.log for more information.
Thank you dear smtalk.

The error file is empty!
I am using centos7 and I sure My license matches with centos7 and my IP address.

Now, what can I do to figure the problem out?
 

zEitEr

Super Moderator
Joined
Apr 11, 2005
Messages
13,893
Location
GMT +7.00
Hello,

See, it's a segfault:

Code:
segfault at 8600000 ip 00000000082e940e sp 00000000ffeb31a0 error 6 in directadmin[8048000+459000]
You might open a ticket with DirectAdmin support and let them to investigate it on your server.
 
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