directadmin userlist does not load correctly

Try and rebuild the list of users by following this guide: https://help.directadmin.com/item.php?id=251
this guide dose not work... i tried 2 day ago. and tried again.but dose not work.
please tell me , how can i delete this user with ssh completely ?

You can surely remove the user at system level and than edit all the config file.. not really suggested...

Maybe with the API and PHP you can write something to remove the user... but it will take time i guess..

My opinion is that fix the problem instead of delete and create the user again is the best way.

You're the only user that is having the problem, so i guess you can deal with it, is not preventing other users to use the panel.

@Alex: I did already gave him that guide ;)

Best regards

thanks, but i can not delete user in directadmin :
when i try to open those links, the error is : This site can’t be reached. The connection was reset.
CMD_SHOW_USER?user=username
CMD_SELECT_USERS?select0=username&delete=1
phpMyAdmin/db_structure.php?db=username_db&token=69d926dd9ac9a649b5a8238dc8976b1b

so i can not delete user manually.
please tell me , how can i delete this user with ssh completely ?
 
I finally find the problem in user, problem is the "abcdef"(abcdef is a example word) in the username name and domain name.
for example, if the user username or domain name use this word (for example "abcdefdomain.com"), directadmin block it and page does not load correctly.
so i used this guide : https://help.directadmin.com/item.php?id=193
and i changed the username and deleted user with domain with directadmin, so page load correctly.
but there is other domains with this word in other user in userlist page 2 , so now page two of userlist does not load correctly.
so how can i unblock this word in directadmin ?
Is such a thing possible?
 
Well, what if you tell us the user and the word that is causing the problem?

I never saw something like that so far...

Regards

yes, the word is "heliachat" :-))
I don't know why. but anywhere this word used, the page dose not load correctly.for example in backup folder or userlist or adminbackup.
anywhere directadmin block it an page dose not load correctly.
What can I do ?
 
Ok, now we have a real problem to investigate.. and i really never saw something like that...

You may need to start DA with the basic skin and language in Debug mode, reach that page, and see what is going to happen: https://help.directadmin.com/item.php?id=293

Best regards

evreythings seems normal :

Sockets::handshake - begin
Sockets::handshake - end
/CMD_ALL_USER_SHOW
GET string: sort1=1&page=2
0: Accept-Encoding: gzip, deflate, sdch
1: Accept-Language: en-US,en;q=0.8,fa;q=0.6,es;q=0.4,ro;q=0.2,de;q=0.2,fr;q=0.2,ja;q=0.2
2: Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
3: Connection: keep-alive
4: Cookie: csfview=desktop; session=SUf5zeBkWgbSMuNCADhOs0MEWx1XqTzJxfMwHXhnBGDX9ahJnMfeN1stwrPnKO6H
5: Host: 111.111.1.111:2222
6: Referer: http://111.111.1.111:2222/CMD_ALL_USER_SHOW
7: Upgrade-Insecure-Requests: 1
8: User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.111.1.111 Safari/537.36
Checking referer http://111.111.1.111:2222/CMD_ALL_USER_SHOW to 111.111.1.111:2222
Referer check passed: 111.111.1.111=111.111.1.111 2222/CMD_ALL_US=2222
Command::doCommand(/CMD_ALL_USER_SHOW)
Command::doCommand(/CMD_ALL_USER_SHOW) : finished
Command::run: finished /CMD_ALL_USER_SHOW
 
I guess you might consider either opening a ticket with Directadmin support or getting Andrea or me to fix it on your server (we need shell access and to see the issue ourselves).
 
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