***DNS Madness***

[Lorenzo Furno]

Good morning everyone,
Lorenzo here, nice to meet you.

I am writing to ask for help, if possible, regarding sudden and inexplicable behavior affecting a domain here, which was working until the other day and suddenly lost its DNS configurations. Let me explain.

Previously, the domain was connected directly here, but a few months ago we created a new site on Netlify and, as per the documentation, made the appropriate changes to the DNS here on the dashboard.

The changes in question were:

- A record pointing to Netlify's load balancers (75.2.60.5)
- a www CNAME record pointing to the site on Netlify (xxxxx.netlify.app).

These changes were prepared and implemented months ago to link to an initial version of the site, followed two months ago by another version of the site (working on branches in git, so without touching the DNS here).

Well, yesterday the customer contacted us because the site is no longer accessible, and in fact, if we do a dig, we see that the old DNS responds to the domain in question, adsm.eu, but here on the dashboard, I see the records correctly modified.

Can you help us, please?
Did something happen that we missed? Is there a configuration that has been lost over the months?

Thank you in advance, I hope I've posted in the right place, thank you.
Lorenzo

 

[Active8]

Site is loading but you have SSL certificate error
The certificate was valid from 05/Apr/2025 through 04/Jul/2025.

 

[Lorenzo Furno]

Hi good morning, I see, but the fact is the site has Netlify Let's encrypt service active, so these are incompatible behaviours?
Or have we to modify something here on the dashboard?