Does DirectAdmin still exist?

Originally posted by matrixx Yep and judging by the amount of posts on the forum each day they could not handle all the requests. BUT if you advertise telephone support then give telephone support. Rob
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Read this on the front page of directadmin.com TODAY. In fact, the word phone is the first option listed making it appear like the best method to reach them?

"Support. We offer lightning-fast support by phone, e-mail, forum, and live online chat."
 
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I'm just curious why on Earth either the number is still listed on the site, or why the voicemail is still full. Hellooooooo? Not that I'm angry about it, but in the time DA responded to this post, you could have taken care of either, and it would go a long way toward retaining your image as a professional company.

You were very quick to help when I first purchased DA, so my intial impressions of your actual support are good. It's just that these little things start to scare me a bit when I'm dealing with a very small business. I bet some of your prospective customers are feeling the same way. I'm very careful these days with whom I do business. It's so easy to get burned by an overnight shop, or even someone who's been in business for couple years, who then up and closes, leaving you on the lurch. Something like a Control Panel is an EXTREMELY important tool to a web host. If it doesn't work right or is no longer supported, that reflects badly on my business.

I don't mean to get on you, but I hope you realize that, in addition to having a kick-butt control panel (which you do!), you have the added responsibility of ensuring to your clients, and promoting the image to the public, that you will be here for the long haul. Things like fixing a non-operative phone number go a long way toward meeting that responsibility. ;)

Brian
 
Brian S said:
I'm just curious why on Earth either the number is still listed on the site, or why the voicemail is still full. Hellooooooo? Not that I'm angry about it, but in the time DA responded to this post, you could have taken care of either, and it would go a long way toward retaining your image as a professional company......
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Ditto. Is there anyone even here from DA management? Apparenty not? Why not simply fix it, should only take a minute.

How come you guys do not respond to this kinda stuff? This lack of replies or actions to many posts has many here worried I am sure.

This board is beginning to look like the old Afternic.com domain forum of several yrs ago which was rarely if ever moderated.
 
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Well, this does not make me whant to choose DA ... :confused:
I like the way it is presented, but, if there is no support or reply from DA ... to bad.

Sky
 
QUOTE: Well, this does not make me whant to choose DA ...
I like the way it is presented, but, if there is no support or reply from DA ... to bad.
END QUOTE.

Frankly - so what?

So the DA site needs updating. A website is never 'finished'. The last time I emailed DA Support I got a response within a couple of hours. Thats good enough for me.

I don't care that their phone number does not work because DA is a superior product with good email and good forum support.

I would also say that from reading other posts most other people are happy too.

It would be nice if it was updated but can't you just get over it and see the good part of DA and not let it get out of proportion?

Frankly if you're in business for long enough you'll learn that you can't be perfect either and it's unfair to expect others to be 100% perfect.

99.9% perfect is quite acceptable ;)

Rob
 
Well, for myself, no problem.
But, to choose a system for your boss, its not the same thing ... It got to be at least 100%, but, i now that nothning is 100%, and, 99.9 is quite ok :)

I send of a email 2/3 jours ago, and no reply, so, ill wait a bit longer :)

Thx
Sky
 
Is it anything that the forum could help with Sky?

Literally hundreds of questions have been raised and answered successfully here :)

Rob
 
I just wanted to now in how long DA could be installed on our server if i commanded it now :)
But, i forgot that whe are saterday, and people dont normaly work ^^

Sky
 
But, to choose a system for your boss, its not the same thing ...
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It depends on your relationship with your boss.
Some bosses when trust a staff to do things, they really trust while some only "trust".

DA is installed very quickly after your order is successfully processed, my experiences were with 45 minutes (with some time wasted on me preferred to give passwords via their secure submission), they attempt to install with 15 minutes.

That is a very fantastic turnaround.
Try some others, you wil have to wait for days.
 
Your both right.

Well, i have decided to use DA.
And, the command is gone :)

I suppos because its the week end, it will only be Monday...

The black spot of DA is, for us french, that there is only english support, but, at least i can practice my french a litle :)

Well, im looking foord having DirectAdmin !

Sky
 
Thx for your futur support he he :D

Hope all go's ok :)

I feel im going to practice my frenck a lot more than before, going to do be a world of good !

You need/whant to learn french? :p
Sky
 
I have my sympathy to Mark and John. They have been working very very hard for us and I know that they are very busy. Yet, while people are complaining, they always keep their posture right with high professionalism at all time. This is something that need to be applauded. We keep adding DA server because of the quality and stability. It's not easy to find control panel that is all arround fast, stable, full of features and affordable. I have tried many control panels out there and DA is by far the most modular, most secure and the fastest control panel in the market today.

Although I have never met John and Mark, it's not a secret that it is hard to reach them over the phone. Their time is very precious and I would rather having them to have their time working on something critical for the greater good of the community and be patience to wait their reply via email. I've never waited more than 24-36 hours and always get great helps from them. In addition to support, we have some top notch people in this forum where we can find 90% of the solution we need.

Mark and John have been very genereous to all of us, so let us help them in return to keep DA affordable with a little patience from our side.

And sky, you will love DA :)

Best regards.

Reyner
 
Reyner said:
Mark and John have been very genereous to all of us, so let us help them in return to keep DA affordable with a little patience from our side.
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Ask not what your control panel can do for you but what you can do for your control panel :p


Sorry, just couldn't resist :D
I agree though, their doing a great job :cool:
 
I decided to purchase the monthly plan for the "unlimited support". I wonder what this means now because I have never gotten any support on anything. They replied to a couple of my emails but apparently I was bothering them because they quit repsonding. Not that I was emailing them all the time - I just had a few setup issues when I got the software 6 months ago. I will not pay the monthly fee anymore. I am stuck with the software now so I'll pay the 300 for the lifetime license.

I won't buy DA again. I have already gone back to Cpanel for my new servers. It's a shame because the software is great. The service is terrible.

For those that are jumping to the defense: it is unacceptable to advertise something and fail to deliver only to fall back on the excuse "we're a two man show". They need to get it together, remove that phone number from the site, remove any false claims of "fast support via phone" etc.

Finally, what does "unlimited support" mean? Exactly what support does come with DA?

Regarding the price: how is it "so affordable"? I am paying 29 a month. My host provides a cpanel license for 10 per month and actually provides limited, but timely support for it.
 
The Lifetime license only provides support for 90 days, not 6 months ;)

DirectAdmin is very affordable when you compare the lifetime license so say cpanel's non-lease license, by a lot I would say too.
 
Perhaps DA could institute a similar reselling plan, whereby they sell deeply discounted licenses to resellers who commit to providing support to their own customers. Theoretically it would reduce support load on these two guys. Of course, it would require a retooling of support to ensure DA is only supporting direct end users; but then again automation should be a cornerstone of any one or two man shop. ;)

Brian
 
Currently the dedicated server providers pay a lower price when packaging DA with their servers. These providers usually provide support to their clients.
 
Hello
Since i have DA, i must i am pleased :)
The support is not QUICK, but, they reply. And, if any big problem, take control of the machine and fix it up.

For that price, how expect more?
Good software, its already good :)

Well, i do suppose that advitising phone support is not very good, but, ill close my eyes on that.

As long as servers go ok 8)
 
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