E-Mail Problem

[Rick]

I've just created another webhosting account on our DirectAdmin server, however upon sending e-mails to the catch all account, the following error is bounced back to us.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
(generated from [email protected])
forced failure:

We've also added a second account to check if it has the same problem, it has.

Is this some kind of bug or just a bad configuration somewhere?

Thanks,
Rick

 

[fusionictnl]

Check your exim logs for a more detailed description of the problem:

/var/log/exim/mainlog

 

[Rick]

What I see a lot:

2004-10-11 00:35:17 1CGLzQ-000584-00 Message is frozen
2004-10-11 00:35:17 1CGmHD-0006RC-00 ** [email protected]: forced failure:
2004-10-11 00:35:17 1CGISJ-0006JM-00 Message is frozen
2004-10-11 00:35:18 1CGmH3-0006Qg-00 ** [email protected]: forced failure:
2004-10-11 00:35:18 1CGJFV-0001UG-00 Message is frozen
2004-10-11 00:35:18 1CGmHH-0006QL-00 ** [email protected]: forced failure:
2004-10-11 00:35:18 1CGHri-0003PW-00 Message is frozen
2004-10-11 00:35:18 1CGMZc-0007OB-00 Message is frozen
2004-10-11 00:35:18 1CGMH5-0006EO-00 Message is frozen

Any idea?

 

[fusionictnl]

1. Is this only on the catch-all acount ? [username]@domain.ext

2. Did you update you're server/changed the exim.conf ?

3. Nothing in the exim panic logs / maillog ?

4. Restarted exim ? (Mail are currently frozen, so you won't lose them)

"forced failure" looks like a filter/ACL problem.

Probaly something in you're exim.conf isn't correctly set :s

Solution could be to upgrade to the latest exim. (See section Version Updates)

and use the latest conf file from DA.

This will give you the latest version AND renew you're exim.conf.
I don't know if upgrading is needed, but if there are new directives in it for only the new versions it could cause again problems.

I would recommend doing it fast. Mails are kept frozen about 2 days (48 hours).

 

[Rick]

I've updated Exim to the latest available version and also replaced the older config file and fired up Exim.

How the errormessage is gone, however the mails do now arrive.

 

[fusionictnl]

Forced failure is almost always a ACL/Filter problem. Forcing it to not deliver it.

So if you have made a typo or a wrong config file, these settings could be wrong and it just shows: Forced Failure.

 

[Rick]

Forced failure is almost always a ACL/Filter problem. Forcing it to not deliver it.

So if you have made a typo or a wrong config file, these settings could be wrong and it just shows: Forced Failure.

Yes but no error is being given now, my guess that the e-mail is not routed to the right directories.

Edit:

In the rejectlog:

2004-10-14 10:58:47 H=smtp13.wxs.nl [195.121.6.27] F=<[email protected]> rejected RCPT <[email protected]>:

In the paniclogs:

2004-10-13 00:59:55 failed to open /etc/virtual/whitelist_from for linear search: No such file or directory

2004-10-14 10:54:05 failed to open /etc/virtual/use_rbl_domains for linear search: No such file or directory

The files are there, but are all blank.

 

[DirectAdmin Support]

Hello,
Try this:

touch /etc/virtual/whitelist_from
touch /etc/virtual/blacklist_domains
touch /etc/virtual/use_rbl_domains
echo 0 > /etc/virtual/limit
mkdir /etc/virtual/usage
chown mail:mail /etc/virtual/whitelist_from /etc/virtual/blacklist_domains /etc/virtual/use_rbl_domains /etc/virtual/usage /etc/virtual/limit

Also, the "forced failure" often means that the catch-all is set to fail instead of sending to an address.

John

 

[Rick]

Not sure, but If I am not mistaking, the e-mail seems to be working again.

If I should experience any more problems, I will find my way back to the forum.

Thanks all for your help!

 

[sander815]

Hello,
echo 0 > /etc/virtual/limit
mkdir /etc/virtual/usage

John

what are these commands for?
i don't have both directorys /files on my server...