Email does not receive/deliver.

dragline

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Jul 21, 2009
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Okay, I hope I can provide all the relevant details here.

POST EDITED, SITUATION CHANGED.
The problem is as follows:

Clients can connect and send email just fine, however email just piles up in their inbox on the server. They can connect and try to check it, but it retrieves no messages. In the web management panel, you can see that they have used a portion of their quota, but neither webmail nor a full fledged client can retrieve it.

Stuff that might matter:
-I reconfigured my entry at godaddy to point to my own DNS and configured THAT, and it resolved the not being able to use mail.aboveandbehind.net
-MXToolbox's test shows me that "Reverse DNS FAILED! This is a problem." Recreating the DNS record on my server for this does not seem to resolve the issue at all. As far as I can tell, this would not stop email from getting TO the server, just maybe being rejected by some hosts.

I have no idea what to do to fix this at this point. All the records under nslookup seem to show as correct.

the domain is "aboveandbehind.net"

Any help appreciated, thanks...
 
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Not enough information yet.

Are you using mbox or Maildir/Dovecot?

Has mail for any client ever worked?

How do you know there's mail on the server? What do you do to check? Where do you find the mail (in what file or directory)?

Have you looked at the /var/log/maillog directory to see if there are any errors?

Jeff
 
Ah, thanks for the response:

Using EXIM as far as I can tell, dovecot shows up in mail.log if that confirms that it is being used.

No mail client has ever worked for receiving mail for any user on any domain.

In the DA mail account management panel, the user shows a portion of their quota used that increases as you try to send them mail.

The log gives the following info, which may be useful. This perhaps looks like users being created are not being recognized by dovecot?
Jul 21 23:38:27 gandalf dovecot[13683]: POP3([email protected]): Disconnected: Logged out top=0/0, retr=0/0, del=0/0, size=0
Jul 21 23:38:29 gandalf dovecot[13683]: auth(default): shadow([email protected],76.92.124.251): unknown user
Jul 21 23:38:29 gandalf dovecot[13683]: auth(default): passwd([email protected],76.92.124.251): unknown user

The log is full of entries of apparently attempted connections with this same result.
The admin panel definitely shows such an account in existence with a portion of the mail quota used... Does dovecot maintain a separate synced user list that is not getting updated maybe?
 
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I'd have to look onto your server, and I charge for that ;) so you might want to contact DirectAdmin Support. If it's never worked they should be able to find the problem quickly.

Jeff
 
I have noticed a delay in mail working on a newly setup domain as well, give it a few minutes and try again. (or how long has it been?)
 
Ah, it was not a DNS issue at all, turns out dovecot had somehow forgotten how to access the passwd file or some such. A simple rebuild and running the command from the other post that sets up an action to (apparently) replicate the data across for dovecot in the task queue fixed it right up.
Thanks for the help though, guys, you definitely pointed me in the right direction so I could stop just flailing around....
 
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