Email Forwarder works...sometimes!!!

[zladyd]

Hi everyone,
I have a customer who has all mail for all email accounts forwarded to her AOL email address (each one has a forwarder). This was set up a year ago. Recently, she mentioned that she "missed" one of of her customer emails so I took a look and retrieved mail from the email account in question using a pop3 client. Much to my dismay, I see that there are some emails sitting there, some old (not good at all), some recent, even a couple from me! I've been communicating for the last year with her so I know the forwarding worked but WHY are those few emails there and more importantly, how can I be sure she's getting ALL her email. Getting "some" of your mail is actually a worse issue than getting none, if you know what I mean. Can anyone offer some insight?

 

[nobaloney]

If you set up a forwarder and a pop box, then all incoming emails will end up in both places. So finding them in the pop box doesn't prove anything.

We've had a lot of problems with the following scenario:

1) User sets up a forward to send all emails directly to AOL for pickup.

2) DA box dutifullly forwards all email, including incoming spam, to user's AOL account.

3) User logs into AOL to get email, sees the spam, and clicks on the "Report As Spam" button (wording may differ; I don't have an AOL account to check).

4) After getting more than a certain amount of emails from your server reported as spam (AOL doesn't give out the number, but it's more than a few a day), AOL temporarily refuses email from your server (I believe for 24 hours). After this happens a lot, AOL permanently marks email from your server as spam and refuses it.

You can learn about the problem, and learn how to resolve it, here.

Jeff

 

[zladyd]

Thank you for that extremely informative answer! I am sure that is exactly what is happening.