Email getting junked...

J

jechilt

Verified User
Joined
Jun 21, 2004
Messages
212
Greetings,

I am hoping we can find a solution to help my customer out.
He has a site that you can buy and sell things on. When a person places an ad, an email is sent. Problem is many of the users are not getting the message.
Here is a snip of the message. Note: Real names have been changed, so read it as pseudo naming...

Code: 
---------------------------- Original Message ----------------------------
Subject: Mail delivery failed: returning message to sender
From:    "Mail Delivery System" <[email protected]>
Date:    Wed, January 26, 2005 4:58 am
To:      [email][email protected][/email]
--------------------------------------------------------------------------

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  [email][email protected][/email]
    SMTP error from remote mailer after RCPT TO:<[email protected]>:
host oscemx.osce.org [194.8.63.170]: 554
<[email protected]>: Sender address rejected: Access
denied

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from apache by ns.domain.com with local (Exim 4.24)
	id 1Ctjw4-000662-7R
	for [email][email protected][/email]; Wed, 26 Jan 2005 04:58:04 -0500
To: [email][email protected][/email]
Subject: Your Ad Has Been Placed
From: [email][email protected][/email]
Reply-to: [email][email protected][/email]
Message-Id: <[email protected]>
Date: Wed, 26 Jan 2005 04:58:04 -0500


Hello  ,
Your ad has been successfully placed. You can click on the link below to view it.

After your item has sold, consider placing the "Sold" icon on your ad and leaving the ad active for a while. This indicates to new
BaseClassifieds.com visitors that the website is effective and will help this community grow.

Thank you.
 [URL=http://www.baseclassifieds.com]BaseClassifieds[/URL]

Is there anything we can do with the header information to help the messages get through or at least not delivered to a junk folder?
 
The sender is the envelope sender; usually it's the same as the Return-path.

Is [email protected] a valid address on your system?

If not, make it a valid address.

If it is, and you're still getting the error you'll need to figure out what the envelope sender is being set to by your code.

Jeff
 
Hi Jeff,

Please excuse my lack of knowledge on this...but can you help clarify what you mean by:

Is [email protected] a valid address on your system?
Click to expand...

The email account is a valid account for the domain ads.com (psuedo).
I am not exactly sure what you are asking me to verify...
I have no idea what envelope sender is either.

I also have another customer who complains all the time that their scheduled messages to their organization get sent but most messages end up in the user Junk Folder. I think it is due to the same reason.
Any help would be greatly appreciated.
 
Hi Jeff,

The email address does exist and we can send email to it.
This would most likely mean the recipient mail server can't reach ads.com?
Is there anything I can do to help resolve this problem. As I mentioned, this happens to a lot of my clients and I am hoping to find some kind of solution for them.

Thanks for the help! :)
 
I'd have to research it from your system to a server we knew wouldn't accept it.

I just don't have time for it now, not even as new work :( .

Jeff
 
Hi Jeff,

Thanks for the info. I will do some more reading and see if there are some things I can try.
 
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