Email sending but I can't receive

[ismael_]

So the emails I am sending from the Roundcube are actually going to the destination. The issue comes when someone is sending an email to the email. They receive an error message saying
The response was:
550 5.1.1 The email account that you tried to reach does not exist.

What might be the issue?

 

[Active8]

What might be the issue?

550 5.1.1 The email account that you tried to reach does not exist.

check the receiver email address...

 

[Richard G]

What might be the issue?

If the above answer does not help, chec your Exim logfiles. If you're not an admin, then ask your hoster for support, this forum is only for support to Directadmin license holders, so admins, not hosting customers.

 

[ismael_]

How do I contact directadmin licence holder?

 

[zEitEr]

How do I contact directadmin licence holder?

DirectAdmin gives information about used license: Support & Help -> Licensing.

Then search in internet for contacts of a company specified in the field "Name".

 

[ismael_]

Hey, Okay. I have even tried to ping my mail server, the error is:
Pinging mail.mysite.co.ke [52.**.**.***] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 52.49.68.196:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
PS C:\WINDOWS\system32>

 

[zEitEr]

Hey, Okay. I have even tried to ping my mail server, the error is:

What access to the server do you have? Do you have a root-access to SSH? Do you have an administrator access to Directadmin?

 

[ismael_]

I don't have the administrator access, Also from my support & Help seems I don't have licensing.

 

[zEitEr]

I don't have the administrator access

Either contact your hosting company, or purchase a VPS with DirectAdmin. We can not help you while you are a shared hosting user without administrator privileges.

 

[ismael_]

Would you be able to help me identify the hosting company? I hope this isn't too much trouble—I’m just maintaining a website that was created some time ago.

 

[zEitEr]

I would need your domain name sent to me here or via PM

 

[ismael_]

dezhub.co.ke/

 

[zEitEr]

What is an address of DirectAdmin?

The IP belongs to "Render" from San Francisco, USA

Opened ports:

80/tcp   open  http
443/tcp  open  https
8080/tcp open  http-proxy
8443/tcp open  https-alt

MX is handled at Amazon (IP 52.49.68.196), opened ports:

80/tcp  open  http
443/tcp open  https

Is it a free-hosting?

Nameservers belong to webhostkenya.co.ke. Can it be your hosting company?

 

[ismael_]

The address to DirectAdmin: http://95.111.240.152:2222/

 

[zEitEr]

Yes, the hosting company is as mentioned in the previous reply.

 

[ismael_]

Oh yes, webhostkenya is a hosting company! Thank you a ton!

 

[zEitEr]

95.111.240.152

That's probably the IP for your POP/IMAP/SMTP as well

# openssl s_client -starttls smtp -connect 95.111.240.152:25 -servername  dezhub.co.ke
CONNECTED(00000003)
depth=2 C = US, O = Internet Security Research Group, CN = ISRG Root X1
verify return:1
depth=1 C = US, O = Let's Encrypt, CN = R11
verify return:1
depth=0 CN = dezhub.co.ke
verify error:num=10:certificate has expired
notAfter=Mar  7 02:24:17 2025 GMT
verify return:1
depth=0 CN = dezhub.co.ke
notAfter=Mar  7 02:24:17 2025 GMT
verify return:1
---
Certificate chain
 0 s:CN = dezhub.co.ke
   i:C = US, O = Let's Encrypt, CN = R11
 1 s:C = US, O = Let's Encrypt, CN = R11
   i:C = US, O = Internet Security Research Group, CN = ISRG Root X1
---
Server certificate

Opened ports:

PORT     STATE SERVICE
21/tcp   open  ftp
25/tcp   open  smtp
53/tcp   open  domain
80/tcp   open  http
110/tcp  open  pop3
143/tcp  open  imap
443/tcp  open  https
465/tcp  open  smtps
587/tcp  open  submission
993/tcp  open  imaps
995/tcp  open  pop3s
2222/tcp open  EtherNetIP-1
5666/tcp open  nrpe
8888/tcp open  sun-answerbook