external support, to replace DA support ticket

[pppplus]

Hi

I want to use external support ticket, to manage tickets from all server, to only one platform.

1- how / where to modify enhanced skin, to replace URL : /CMD_TICKET?domain=xxx by my url : http://myticketplaform...

2- same thing, but I don't want to replace this link, for customers of my resellers, but maybe not all resellers.

Thanks for your help.

 

[ditto]

#1: Log in to DirectAdmin. Under "Server Management" click on "Manage Tickets" link. Under "Ticket Options" deselect "Ticket System Enabled" and after the text "If disabled, show" in the text field you add text and html code to link to your external support ticket page.

#2: I do not understand what you are trying to say.

 

[pppplus]

Thanks for your reply

#1 => ok, but it's to complicate for customers. I search a direct link instead of Support Center, in home page of DirectAdmin account.

#2 => my english is a little poor... I have some resellers on my servers. They have their own customers, and I do not support these customers (they contact their reseller).
So, I want to disable support ticket and replace by a direct link to my external support : for my customers, for my resellers
But I DA tickets have to stay, for customers of my resellers.

 

[zEitEr]

#2 => my english is a little poor... I have some resellers on my servers. They have their own customers, and I do not support these customers (they contact their reseller).
So, I want to disable support ticket and replace by a direct link to my external support : for my customers, for my resellers
But I DA tickets have to stay, for customers of my resellers.

To achieve the desired I guess you need to customize directadmin skin file and add some IF/ELSE statements to check reseller`s name. And change a link to a needed one if they meet conditions.

 

[pppplus]

Hi zEitEr,

Yes thanks.
Do you have an idea, how to detect (in directadmin page) who is the reseller of the current user ?

 

[zEitEr]

There should be creator token available, if not then it can be retrieved with some a custom embed into a skin file PHP code.