Forwarders does not work in one account

[castris]

Hi, I created the mail forwarders in the panel. and even checked their existing ones in the file

cat /etc/virtual/badbuXXXX.XX/aliases
abuse:[email protected]
info:[email protected]
postmaster:[email protected]
*::fail:

But when try send email to forwarder...

<[email protected]>: host badbXXXXX.XXX[5.135.XX.XX] said: 550 No such recipient
    here (in reply to RCPT TO command)

Apreciate help.

 

[Richard G]

The receiving server does not have that e-mail address present.
Check your receiving server and the exim logs in there.

 

[castris]

HI

Does the email being redirected need to exist?

Is it not possible to have a forwarder for an address that does not exist, that is just an address to forward to another?

 

[Richard G]

Does the email being redirected need to exist?

No but the one receiving does. And in this case, the receiving party does not exist.

So suppose you have [email protected] and you want to forward to [email protected] then [email protected] does not have to exist but [email protected] does have to exist.
The error notice is showing [email protected] does not exist.

 

[Richard G]

Or do you mean that [email protected] is also only a forwarder to another address like [email protected] or something?

 

[castris]

hi:


Destination: email@on_my_server_da
This email@on_my_server_da not exists but has a fowarder to a email that exists
Forwarder: email@on_my_server_da not exists forwarder to external email (exists) emaiL-new_destination@domain_in_other_server

2024-12-20 16:43:44 H=mail-43167.protonmail.ch [185.70.43.167] X=TLS1.3:TLS_AES_256_GCM_SHA384:256 CV=no F=<[email protected]> rejected RCPT <email@on_my_server_da>
2024-12-20 16:43:44 H=mail-43167.protonmail.ch [185.70.43.167] incomplete transaction (RSET) from <[email protected]>

<email@on_my_server_da>: host MY_SERVER[5.135.XX.XXX] said: 550 No such recipient
    here (in reply to RCPT TO command)
2024-12-20 16:43:44 H=mail-43167.protonmail.ch [185.70.43.167] incomplete transaction (RSET) from <[email protected]>

 

[castris]

Or do you mean that [email protected] is also only a forwarder to another address like [email protected] or something?

Yes. Only is a fowarder....

1. Forwarding Without a Mailbox: You can configure a forwarder so that any email sent to a specific address is automatically forwarded to another email address. This does not require the original address to have a mailbox or storage on the server.

 

[Richard G]

Oke so if I understand correctly then the [email protected] is sending to email@yout_da_server but that is only a forwarder to [email protected] correct?
And now your da server is telling you that email@your_da_server is non existing.

Yes that is odd, that does not need to exist if it's only a forwarder.

It's also correctly present in the aliases file so that is also not the cause of the problem.

Just to be sure, the hostname of badbuxxxxx (so your domain) is a not badbuxxx but a real FQDN hostname like server.badbuxxxx.com or something like that?

 

[castris]

All it's right.

I don't write real domain and real emails becasue SPAM.

All question are double check (or triple).

I think best way is a ticket Ticket #61743

Thanks for replies.

 

[Richard G]

Yep, ticket seems the best solution. Please let us know the outcome because this is an odd issue if your hostname is an FQDN hostname like stated.