FTP problem

mhiizadi

Verified User
Joined
Jan 23, 2014
Messages
28
hi , we use directadmin with Pure-FTP ,


we open Passive ports 35000:35999 and 20,21 ports .


we try resetting password for that account .

but still we have problem in connecting to FTP with filezilla or etc :

Code:
Status:    Resolving address of space1.dddddd.me
Status:    Connecting to 138.201.34.150:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...
Status:    TLS connection established.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (138,201,34,150,140,6)
Command:    MLSD
Response:    150 Accepted data connection
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing
Status:    Disconnected from server
any ideas about this issue ?

i tried with disable firewall , but not working .
 

Richard G

Verified User
Joined
Jul 6, 2008
Messages
5,291
Location
Maastricht
Filezilla... hmmz..... I encountered that before with some customer, but forgot the solution.

Try and see if it works with plain login, so without TLS.

Als check this page (click) for tips. It's not my company but saves me typework. :)
 

mhiizadi

Verified User
Joined
Jan 23, 2014
Messages
28
Filezilla... hmmz..... I encountered that before with some customer, but forgot the solution.

Try and see if it works with plain login, so without TLS.

Als check this page (click) for tips. It's not my company but saves me typework. :)
hi , i tried these things , not work .
 

Richard G

Verified User
Joined
Jul 6, 2008
Messages
5,291
Location
Maastricht
I presume you have the ports mentioned open incoming as wel as outgoing in your firewall?

What if you try another FTP program like WinSCP or FireFTP, these are both free. See if there is any difference?
 

mhiizadi

Verified User
Joined
Jan 23, 2014
Messages
28
I presume you have the ports mentioned open incoming as wel as outgoing in your firewall?

What if you try another FTP program like WinSCP or FireFTP, these are both free. See if there is any difference?
hi , other apps not working and have same error .


with WIN SCP :
Timeout detected. (data connection)
Could not retrieve directory listing
Error listing directory '/'.


i ticket to directadmin and they said it because of high i/o usage of hdds , but we can work wil DA web interface
 
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