Hello,
To contact official DirectAdmin staff, you should better use form:
https://www.directadmin.com/clients/safesubmit.php
or ticket system:
https://tickets.directadmin.com
As it gives you more guarantees, that they will get your message.
Just before submitting a request, make sure, that
It's said, they typically respond to e-mail inquiries within 45 minutes during normal business hours.
If you don't get answer for a longer period, make sure, that a reply from DirectAdmin staff was not treated as SPAM and was not moved to a SPAM directory of your email box. You might want to read exim logs in order to get details about an email delivering.
Electronic Mail
Technical Support: [email protected]
Billing Support: [email protected]
Sales Department: [email protected]
More contact information can be found here:
http://www.directadmin.com/support.html
p.s. Please, feel free to add your experiences here.
Regards,
Alex.
To contact official DirectAdmin staff, you should better use form:
https://www.directadmin.com/clients/safesubmit.php
or ticket system:
https://tickets.directadmin.com
As it gives you more guarantees, that they will get your message.
Just before submitting a request, make sure, that
- your email box is set up properly, and can receive emails.
- you've got enough free space there
- *@directadmin.com is white-listed in your mail-server.
It's said, they typically respond to e-mail inquiries within 45 minutes during normal business hours.
If you don't get answer for a longer period, make sure, that a reply from DirectAdmin staff was not treated as SPAM and was not moved to a SPAM directory of your email box. You might want to read exim logs in order to get details about an email delivering.
Electronic Mail
Technical Support: [email protected]
Billing Support: [email protected]
Sales Department: [email protected]
More contact information can be found here:
http://www.directadmin.com/support.html
p.s. Please, feel free to add your experiences here.
Regards,
Alex.
Last edited: