Incoming mail problems

[Dr-Host]

After upgrading to devcot any mail box that I create via DA says that the account password is wrong via outlook & webmail, do I need to re transfer all of the accounts from the old format to the new one?

Thanks,
David

 

[DirectAdmin Support]

Hello,

A few things to check,
1) /etc/virtual/domain.com/passwd
Make sure it's using the new format, eg:
user:asdfg:500:12::/home/admin/imap/domain.com/user:/bin/false

2) Make sure dovecot is listening on 110:

[root@server]# [b]telnet localhost 110[/b]
Trying 127.0.0.1...
Connected to localhost.localdomain (127.0.0.1).
Escape character is '^]'.
+OK Dovecot DA ready.
[b]QUIT[/b]
+OK Logging out
Connection closed by foreign host.

John

 

[Dr-Host]

Well the passwd file looks like this:

webmaster:41BsV/VH7L8z2:501:12::/home/user/imap/domain.tld/webmaster:/bin/false

and the dovecot is listening on port 110

but it still says that the password is wrong, how can I change the passwd just for that mail? because via DA it doesn't help

Thanks,
David

 

[DirectAdmin Support]

Hello,

Here is what I do to test a password:

[server]# php
<?

echo crypt("[b]password[/b]", "41BsV/VH7L8z2");

?>

#press enter a few times here
#press ctrl-d.. twice if needed

Then it will dump out a crypt. If the crypt matches, the the password is right. If the crypt is different the the one used, then the password isn't right. Use the new crypt, paste it into where 41BsV/VH7L8z2 is, and save the passwd file. Now the password should work.

If the password *is* correct, but you can't login, check your /var/log/maillog for clues. Also a manual login test to dovecot would work too:

[server]# [b]telnet localhost 110[/b]
Trying 127.0.0.1...
Connected to localhost.localdomain (127.0.0.1).
Escape character is '^]'.
+OK Dovecot DA ready.
[b]USER bob[/b]
+OK
[b]PASS fred[/b]
-ERR Authentication failed.
[b]QUIT[/b]
+OK Logging out
Connection closed by foreign host.

John

 

[Dr-Host]

Well I've changed the passwd via DA
DA output:

Account password changed



Details


Your account [email protected] has been changed.

your new password is: q2w1e4r3
your new quota is: 10

and the user and line in passwd is:

adv:16z4YD4LLI8Og:501:12::/home/*user*/imap/*domain*/adv:/bin/false

then I did the php thing:

[root@server root]# php
<?

echo crypt("q2w1e4r3", "16z4YD4LLI8Og");

?>

16z4YD4LLI8Og

and then I did the telnet thing:

[root@server root]# telnet localhost 110
Trying 127.0.0.1...
Connected to dr-host.org (127.0.0.1).
Escape character is '^]'.
+OK Dovecot DA ready.
user [email protected]
+OK
PASS q2w1e4r3
-ERR Authentication failed.
QUIT
+OK Logging out
Connection closed by foreign host.

any more ideas?

Thanks,
David

 

[DirectAdmin Support]

Hello,


Is this a typo in copy/pasteing or the cause of the problem?

user adv@do[b]min[/b].tld

Past that, check your /var/log/maillog.

John

 

[Dr-Host]

I've just copy and pasted the output and changed the real domain name to domin.tld instand of domain.tld it has no effect to the real problem heres an output for my domain hosted on that machine

DirectAdmin password change output

Account password changed



Details


Your account [email protected] has been changed.

your new password is: q1w2e3r4
your new quota is: 0

Click HERE to return to your pop list

passwd file

david:15YcslyCD5gkg:500:12::/home/admin/imap/dr-host.org/david:/bin/false

php output

php
<?
echo crypt("q1w2e3r4", "15YcslyCD5gkg");

?>


15YcslyCD5gkg

telnet output:

telnet localhost 110
Trying 127.0.0.1...
Connected to dr-host.org (127.0.0.1).
Escape character is '^]'.
+OK Dovecot DA ready.
user [email protected]
+OK
PASS q1w2e3r4
-ERR Authentication failed.
QUIT
+OK Logging out
Connection closed by foreign host.

this issue needs to be solved A.S.A.P i'm almost a week and a half without email now.


Thanks,
David


edit:

forgot to post /var/log/maillog output

Jan 24 09:45:03 server dovecot[31510]: pop3-login: Aborted login: method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured

 

[DirectAdmin Support]

Hello,

Edit your /etc/dovecot.conf

edit:

mail_debug = no

and

auth_debug = no


set the both to "yes", then restart dovecot.

Then check the /var/log/maillog after the login attempt.

If you'd like me to take a look, send your login info.
https://www.directadmin.com/clients/safesubmit.php
Include the link to this thread.

John

 

[Dr-Host]

Thanks,
That solved the issue.

 

[bipinkdas]

Hello

Hello DA Support

I am facing the same problem which Dr.Host faced. How can I resolve it ?
But I can login through webmail. Please help !!!

Thanks

 

[nobaloney]

These forums are not an official support venue. You might want to contact DirectAdmin Support.

Jeff