Installatron Admin Access Problems

[Walkman]

Hello,

I am using the DA from a remote server. I have created an "admin" called "acisuppl" and when I log into that account and try to go to the Installatron Admin I get the error:

Installatron Error #5: Access Blocked, Resellers and 'admin' Only (more >)

One of my questions is this:
When I got the initial main admin info for the DA I didn't setup anything under that account. I created other "admins" and I started building from each of those accounts.

1. Should I have accounts/resellers/users (any of them) under the main/default admin?

2. Also, since the DA is on a remote server, how do I find the files to the mysql? I copied my mysql folder from my old hosting company, but I need to paste it into my mysql on the DA server.

3. Can an "admin" have a website setup without having a "Reseller"?

I can ftp into my main account, but I see nowhere where the mysql folder is at.

I thank you in advance for your valued time.

 

[nobaloney]

I am using the DA from a remote server. I have created an "admin" called "acisuppl" and when I log into that account and try to go to the Installatron Admin I get the error:

Installatron Error #5: Access Blocked, Resellers and 'admin' Only (more >)

The best place to get help for Installatron is from the Installatron team. Installatron is a third party product that runs as a DirectAdmin plugin but it's from a completely separate company. They have their own support forum.

One of my questions is this:
When I got the initial main admin info for the DA I didn't setup anything under that account. I created other "admins" and I started building from each of those accounts.

1. Should I have accounts/resellers/users (any of them) under the main/default admin?

I don't know why you'd want or need to set up separate admin accounts, but certainly they should all work properly.

What we do is set up separate resellers under the original admin account, and set up all domains under those resellers.

But you shouldn't feel you have to do it our way.

2. Also, since the DA is on a remote server, how do I find the files to the mysql? I copied my mysql folder from my old hosting company, but I need to paste it into my mysql on the DA server.

Generally you should backup your MySQL using phpMyAdmin, and then restore it using phpMyAdmin. To do that phpMyAdmin has to be running on both servers. DA installs it by default and you can reach it through your control panel.
If you're trying to restore actual MySQL files you can't do that through ftp because ftp doesn't give you access to the root account which you need to place those files.

To resotre MySQL files you'll have to scp them up to your server (you can scp into your admin user account) and then use the mv or cp command as the logged in root user, to put them where they need to be and to assign the right ownership and permissions.

One problem you're going to run into is that by default DA cannot install or manage MySQL files of arbitrary usernames; you must use the DA convention. If you're not an established Linux administrator you may need someone else to help you do it right.

3. Can an "admin" have a website setup without having a "Reseller"?

Yes; each admin has it's own "user" level control panel; click on the link on the right side of the main admin control panel.

I can ftp into my main account, but I see nowhere where the mysql folder is at.

What do you mean by your main account?

Your root account? If you can ftp into your root account that's a dangerous thing and you should fix your server so you can't immediately, and then change your password and use only scp and ssh access.

If you mean your admin account, then that's dangerous as well. You should set up ssl logins and never use telnet or ftp to your admin account. If you already have you should implement ssl and scp, and then immediatley change your admin password or passwords.

The reason you can't find mysql is probably because only root can find it, and only root can copy files to it.

You should never upload files to root's account, and you should never login to root insecurely, or in most cases never at all; you should login as an underprivileged account (for example, admin) and then su to the root account.

Jeff