License limits exceeded

[tundasrl]

Hello, I have a server with a personal license (1 account 10 domains) and when I try to access MySQL Management I get this error:

License limits exceeded​

2 of 1 accounts currently exist.
https://help.directadmin.com/item.php?id=2139

The server has only one account (admin) and 2 sites (the production site and a copy for staging) as you can see in the enclosed picture 107
but in the licensing panel it shows 2 account (see enclosed picture 107)

This is the content of home

[root@server home]# ll
total 8
drwx--x--x. 11 admin admin 4096 Oct 19 12:46 admin
drwxrwxrwt.  2 root  root  4096 Oct  7 00:10 tmp

The server was fresh installed on april 2023 with this panel and no licenses where changed since then.

Where is this "ghost" account ?
Does anyone have some suggestions for resolving this?

Regards.

 

[EthernetServers]

Might be worth checking /usr/local/directadmin/data/users (i.e. ll /usr/local/directadmin/data/users) to see if there's any users other than admin in there.

 

[tundasrl]

Might be worth checking /usr/local/directadmin/data/users (i.e. ll /usr/local/directadmin/data/users) to see if there's any users other than admin in there.

Thanks for the suggestion but there is only one user:

[root@server ~]# ls -lah /usr/local/directadmin/data/users
total 12K
drwx--x--x.  3 diradmin diradmin 4.0K Apr 18  2023 .
drwx--x--x. 10 diradmin diradmin 4.0K Oct 19 19:16 ..
drwx--x--x.  8 diradmin diradmin 4.0K Oct 19 13:22 admin

 

[tundasrl]

No one has a clue?

 

[Zhenmue]

you should contact directly to support, or even sales, since this is a license error, they will surely help you in less than a day.

As i have not seen that error, i don't know what you may try.

 

[tundasrl]

I found the solution!
The problem was generated by a backup unpacked in the root's home.
I deleted the "domains" folder and everithing is ok now.