New email account setup

[nem]

When a general user creates an email account, it sets up perfectly. But i get a problem:

1) Emails can be sent out with no problems at all.

BUT

2) When they try to receive emails, the original sender receives a bounce back.


The disk usage is below half on their accounts etc... And it happening to new addresses for some reason. All old addresses work perfectly.

Whats going on here?

 

[nobaloney]

We have no idea because you haven't given us anything to go by.

For example a nonworking email address.

Jeff

 

[nem]

Sorry for late reply.

It is just one domain that does not seem to work.

I also created a test email account:

[email protected]

Password: test123

 

[nobaloney]

I sent a test email. It hasn't come back. But trying to read it via squirrelmail results in an imap error; are you running imap on your server? Logging in with UebiMiau (/webmail) works but there's no email there .

Jeff

 

[nem]

The email will take about 2 days to go back to you lol.

Unfortunately, no imap on server.


I done dns checks on the email address, and the reports seem fine.... oddly.

 

[nobaloney]

Yes, it came back this afternoon retry timeout exceeded.

I can't think of any way to resolve it without watching your server while sending an email.

We can do that but we're expensive. Perhaps you should contact DirectAdmin support.

Jeff