No one can send me emails!

A

asilart

Verified User
Joined
Mar 28, 2008
Messages
8
I don't know what's going on. But anyone who tries to send me emails to any of my @asil-art.com accounts get a message like this since last week:

Your message

To: Lisa Carney
Subject: test
Sent: Mon, 31 Mar 2008 10:41:49 -0400

did not reach the following recipient(s):

[email protected] on Mon, 31 Mar 2008 09:42:34 -0400
Un problème de communication SMTP s'est produit avec le serveur de
messagerie du destinataire. Contactez votre administrateur système.
<vlserveur.vlcom.com #5.5.0 smtp;550 to unblock see
http://www.example.com/>

Can this be fixed?

I am a bit frustrated because I have tried contacting you guys by sending emails, creating tickets and I even phoned and left a message.

This is urgent I need my emails. My business depends on it!
 
From the header and content I see from your email, it seems that your box has been blacklisted, this is not DirectAdmin fault and there is nothing wrong with the software they are providing.

Please check that your box does not suffer from open relay

Here is some information you can refer to.
http://www.spamhaus.org/xbl/
 
My ip isn't listed there. Furthur more I typed my IP adress in my web browser and got this:

Unable to resolve domain.

For more information on $1.99/Month Webhosting + FREE Domain visite our website
Onehut.com


What the:confused:
 
Are you a shared hosting end user who have a shared hosting account running directadmin or do you have your own dedicated server running directadmin?

As I can see from your whois record, your domain name use onenut.com's dns server, and the statement

" For more information on $1.99/Month Webhosting + FREE Domain visite our website
Onehut.com
"

seems to be referring to the web hosting service provider you may be using...
Not sure about it though.

If you are a customer using a shared hosting account running directadmin, you had better contact your web hosting provider.
 
Thanks.

I have been trying to contact them for the past few days now...and herd nothing yet :(
 
I am sorry if i misunderstand your statement, you said :
"
I am a bit frustrated because I have tried contacting you guys by sending emails, creating tickets and I even phoned and left a message.

"

If you are a shared hosting user, you should contact your shared hosting service provider (I guess may be onenut.com) instead of directadmin support.

Just want to make sure you have tried to contact the right guy:)
Since your statement give me the impression that you had send emails and tickets to directadmin instead of onenut.com
 
I realized from your last answer that you guys and onehut are not the same poeple. Sorry about that. :o

And yes I have tried contacting them. Several times by email and by phone.

I was just informed by another onehut user that she has the same problem as I do. So it is definitely them the problem. Now I'm wondering if any of my messages to them have made it through.

Many thanks.
 
I think the server hosting asil-art.com is blocking all mail for some reason.
 
There is a problem with the Spamhouse SBL:

Comment this part out of your exim.conf :

Code: 
# Deny stuff from insecure hosts & spammers. No exceptions for known users.
# but do bypass all checking for whitelisted host names
#  deny message =  [SPAM_RBL] $sender_host_name
#      # only for domains that do want to be tested against RBLs
#       domains = +use_rbl_domains
#       # only smtp.dnsbl.sorbs.net = 127.0.0.5
#       dnslists = sbl.spamhaus.org : \
#                  relays.ordb.org : \
#                  dnsbl.sorbs.net=127.0.0.5
 
Actually, I just ran into this myself today, but it was relays.ordb.org causing me not to be able to send emails between 2 different accounts on the same machine. I did a lookup on http://www.mxtoolbox.com and verified that my main smtp IP was indeed NOT on any blacklist.

iworx said:
There is a problem with the Spamhouse SBL:

Comment this part out of your exim.conf :

Code: 
# Deny stuff from insecure hosts & spammers. No exceptions for known users.
# but do bypass all checking for whitelisted host names
#  deny message =  [SPAM_RBL] $sender_host_name
#      # only for domains that do want to be tested against RBLs
#       domains = +use_rbl_domains
#       # only smtp.dnsbl.sorbs.net = 127.0.0.5
#       dnslists = sbl.spamhaus.org : \
#                  relays.ordb.org : \
#                  dnsbl.sorbs.net=127.0.0.5
Click to expand...
 
Where can I find this exim.conf ? Do I have access to this or my host does?
 
Last edited:
iworx said:
There is a problem with the Spamhouse SBL:

Comment this part out of your exim.conf :

Code: 
# Deny stuff from insecure hosts & spammers. No exceptions for known users.
# but do bypass all checking for whitelisted host names
#  deny message =  [SPAM_RBL] $sender_host_name
#      # only for domains that do want to be tested against RBLs
#       domains = +use_rbl_domains
#       # only smtp.dnsbl.sorbs.net = 127.0.0.5
#       dnslists = sbl.spamhaus.org : \
#                  relays.ordb.org : \
#                  dnsbl.sorbs.net=127.0.0.5
Click to expand...



I don't these lines are in the official spamblocker exim.conf that we get from DA. I could not find them. The lines above combine RBL's which is different.

Probably what you want to do is comment out the lines having to do with ORDB.

# deny using ordb
# deny message = Email blocked .......
# # only for domains that do want to be tested against RBLs
# domains = +use_rbl_domains
# dnslists = relays.ordb.org
Click to expand...
 
Ok I'm totally lost here. I'm not a programmer. I created my website using dreamweaver. That's all :D

Can someone explain what I can do (if I can) to fix this?

Onehut is my host and i think they are a big scam. There is no way to contact them by phone or email. Their email bounces back just as mine does...:o
 
It seems you are a shared hosting user.

Nothing I can think of you can do to solve the problem since you are not the server admin.

Other than continue to phone / email them , perhaps you should find another web hosting provider and upload your page to a new server,and tranfer the domain name to your new hosting...so that you can receive email

The business profit you lose may be more than the charge for a new hosting account...
 
That is exactly what i'm doing. Ecept one problem. I can't transfer my domain name. It is locked by my web host which is unreachable. :(

But I am not giving up.

Thank you for your help.

Lisa
 
Same problem though site is still there

Atfer two years at Onehut with no issues, the domain name has disappeared, emails stopped working, and no support is available by email or phone. What I do find is that the data for my site is still available; via direct admin; or even on the web if I use the original IP address, which would seem to be that I am a folder within the IP address for their server. I'm guessing what they have done is stopped renewing any domain names they registered (I last accessed mine the day before it was to be renewed). Since I see scattered similar discussions on the web, I'm guessing this has continued for a while.
 
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